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“Location location location” 4 of 5 stars
Review of Hamilton Crowne Plaza Hotel

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Hamilton Crowne Plaza Hotel
3.5 of 5 Hotel   |   1001 14th St. NW, 14th and K Street, Washington DC, DC 20005 (Downtown / Chinatown)   |  
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Ranked #60 of 135 Hotels in Washington DC
Long Beach, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Location location location”
4 of 5 stars Reviewed January 24, 2013

I found this hotel on Priceline and booked it because it was the least expensive for the location.
I stayed here for one night during the inauguration and it was the best decision I made.
I flew into IAD because DCA was sold out and I thought it was going to be a pain to get into DC but it wasn't. The Hamilton. Is just one block away from metro station.
The hotel itself is in the perfect location for all the sight seeing there is to do in DC. It's a clean hotel and the staff was extremely friendly and very helpful. Considering its location and the fact that I was in the 2nd floor it was quiet.
I had to pay for Internet, which was 12.95 a day.
One thing I didn't like we're the bath products or the fact that the shower drained really slowly. I do not like standing in my own filth while showering.
I would def stay here again if I was visiting DC again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 25, 2013
Dear Salywgn,

What a wonderful and exciting time you picked to be in DC. We are all quite pleased that you enjoyed you stay with us and that you found our location to be so convenient to everything while you were visiting.

Your concerns about the drainage of the shower drain will be passed on to our Engineering and Housekeeping teams and this will be used for a retraining to ensure that our team understands the importance of checking for and reporting issues such as this to ensure a perfect stay for all of our guests.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Simplified) first
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  • English first
  • French first
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English first
Syracuse, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 23, 2013

I'm blown away by the customer service provided by the hotel staff. The location is perfect, but this hotel's strength is its people! The bar makes a great pomegranate martini, food is excellent, rooms are well kept. I will stay here again, and I definitely recommend this hotel!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 25, 2013
Dear Olive_Vegas,

Well we could not have said it better ourselves, a hotel is only a great as it's staff is. Thank you so much for taking the time to review our property and we look forward to all be at your service once again in the future.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato
1 review
5 of 5 stars Reviewed January 19, 2013

I often travel to DC and this trip made enough of an impact to post. I normally stay at the Hamilton when I come to the area but with my most recent travels it ensured I will never stay anywhere else. The Director of Guest Services, Nicole was at the desk while I checked in and saw that I worked for a hospital network based in Minneapolis. She easily was able to speak of the work I do in the Minnesota area with great knowledge and actually thanked me for all of the research I do day in and day out, This research is the reason I travel to DC often. The simple act of thanking me was enough to make my day and make a difference in my travelling experience. Nicole never indicated she was the manager of the area but it was apparent in the overall presense she carried and how she interacted with staff whenever I walked through the lobby. I asked a team member who she was and they said happily "She is my new Manager" now not often do team members seem so happy like I experienced. Kudos to the new addition, clearly an impact has been made with the staff as well. Excellent location, excellent rooms, excellent staff, love the 14K restaurant as well.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Guest Relations Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 4, 2013
Greetings Keith S. -

It was my pleasure to serve you and your family while you were in the DC area. When you were checking in with our Front Office Manager, I couldn't help but overhear where you travelled from and upon learning what brought you to the DC area was even more intriguing.

We look forward to your return in the future. Please greet your wife and daughter from the entire team as well. It was a pleasure to get to know you all.

At your service,

Nicole
Director of Guest Services
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Boston
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 16, 2013

Although I have stayed at this property on several occasions through the years, this is my first review. This historic hotel is located at 14th & I, a short distance from many major attractions.
The nearest Metro stop - McPherson Square - is only a block away. My room was well-appointed and very clean. The staff is attentive and very friendly. Two different reception clerks actually greeted me by name as I departed for the day and upon my return over the course of my three day stay. The hotel offers its own little restaurant and bar called 14 Karat. There is also a Starbucks shop on the premises. Across the street is Washington's popular DC Coast restaurant.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 23, 2013
Dear NewEnglandLover,

There is no higher compliment that we can receive than to be considered a home away from home. We all thank you and look forward to being at your service for a very long time to come.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed January 13, 2013

LOCATION
This hotel kind of ticks all the boxes. I was there on holidays for a couple of nights to see the sights of Washington DC on my way to Miami, but I would be very happy with this hotel if I had have been travelling for business also. Very easy walk to the Washington Monument, the White House and a longer more athletic walk to the Capital, but a great walk nonetheless. Lots of cabs and busses nearby. Not that many places to eat in the immediate vicinity but Dupont Circle is very near in a short taxi ride and has many many places!

SERVICE:
The service wasn't standout, but it was sufficient. The team could be a little friendlier and less 'operational and process driven'. But don't get me wrong, I didn't have a bad experience with them at all, this is just a small tip for the General Manager. I manage 11 hotels in Sydney and I understand that customer service is a very challenging area to ace.

ROOMS:
The rooms are small but very well appointed, stunning actually. The bathrooms are very clean and a comfortable size. It's a very standard good hotel with nothing out of the ordinary but nothing to fault.

RESTAURANT/ROOM SERVICE:
We got room service one night because we were lazy and watching a movie. It was fantastic, very good quality for room service! In Sydney room service is shocking, so I was very happy, and not too expensive either. I had a cocktail in the bar one night with my partner and it was good, not incredible thought. Also, the bar staff kept talking between themselves about their shifts and what days they had off etc.... I wanted to stay and have a few more drinks but the vibe wasn't right with the staff more concerned with each other than the customer, so we left and went to our room. We had breakfast the final morning and the buffet was fantastic, but a bit pricey.

I would definitely recommend this hotel to tourists and business travellers.

Room Tip: A lot of rooms face a brick wall, ask for one at the front if you need more of a view.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 23, 2013
Dear Sydney_lodges,

We all thank you so much for taking the time to provide such a detailed review and even more so as it comes from the eyes of another hospitality professional. We are quite happy that you enjoyed yourself so much while staying with us and we will definitely be using your review as a learning tool. We know that you can have the most beautiful hotel in the greatest location but you are nothing without excellent service.

We do hope that we will see you in the future as our guest again.

At your service,

Joseph Meuse
Assistant Front Office Manager
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sydney australia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

We stayed here for four nights in a park view room. It was a light and sunny room and very comfortable. Easy walking distance to many attractions and shopping area. I have noticed that other contributors have mentioned the homeless people in the park, but I did not feel nervous at all when walking through or past the park. Our group of six had dinner at the hotel restaurant twice and really enjoyed it. Make sure you try the chocolate tower - it is delicious!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 16, 2013
Dear SydneyAnne27,

Thank you so much for reviewing your recent stay. Our park view rooms, besides offering great views over Franklin Park to towards the National Mall, have great natural lighting filling the rooms. With all the restaurant choices in DC, we are very pleased to know that you decided to dine with us twice during your stay.

We hope that you'll be back to visit us again when you return to Washington DC.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 6, 2013

I stayed two nights here to witness the swearing in of the 113 Congress. I loved the french inspired lobby!

The rooms were very comfortable and had black out curtains, flat screen TV, great complimentary toiletries, and a small spa package (aroma therapy spray, lotions for achy feet, etc.), and a Keurig coffee maker. The room was well-lit so it was easy to do my make up in the room while my roommate used the shower.

There's also a Starbuck's in the hotel! Score! There's also a very cute and quaint bistro in the hotel, that seemed really busy when I came down for a drink with some friends. Unfortunately I didn't get a chance to sample their food.

The only downsides were: no bathrobes in the room, it's was not walking distance to the Capitol, and they mischarged me for my room. Expect to pay about $11-12 for a ride to the Capitol from here. And although it was a bit of a hassle, the front desk fixed the error with my bill.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, January 16, 2013
Dear MigratingBirdie,

What a great experience to witness the swearing in of the 113th Congress! We are very glad that you enjoyed our new line of in rooms amenities and that you found the room very comfortable. During your next stay, our executive level rooms do come with bathrobes and other amenities available as well.

Our apologies about the billing error but we are very happy that the front office team was able to get everything sorted out for you. We hope to see you again in the future.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hamilton Crowne Plaza Hotel

Address: 1001 14th St. NW, 14th and K Street, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Romantic Hotel in Washington DC
#46 Family Hotel in Washington DC
#66 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hamilton Crowne Plaza Hotel 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
A restored 1920's architectural gem, the Hamilton Crowne Plaza Hotel offers refined accommodations and modern meeting facilities in the heart of the nation's capitol. Gracing the corner of 14th & K Streets, NW, this Washington, DC hotel places you in the ideal location whether you're traveling for business or pleasure. Just 5 blocks from the White House, 7 blocks to the Washington, DC Convention Center, 1 block to the McPherson Square Metro Station, minutes from the National Mall, Smithsonian Museums, and local dining and entertainment, the Hamilton Crowne Plaza Hotel is perfectly situated to make your visit a productive and memorable experience. The Hamilton's own 14K Restaurant and Lounge offers a contemporary American dining experience to guests and local DC residents alike. Perfect for people watching, entertaining, or unwinding after a day of meetings, 14K Restaurant and Lounge is the choice for casual meals or private gatherings. ... more   less 
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Washington Dc

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