This hotel has wonderful history and definitely has or had tremendous potential. Having been in the hotel business for years, however, your first impression is very important and the staff all should go through training in how to treat guests. Both the front desk (if you can find it) and the restaurant staff except for the hostesses that were helping us were simply not trained very well or just didn't get it. The noise level at dinner and at breakfast destroy any ambiance that is definitely there but has been lost when your wait staff is clearing tables and just throwing the dishes in black tubs.
Cost is relative but this is a reasonable place to stay in DC because of the proximity to key locations and Dupont Circle has its own charm apart from the Mall and the ongoing security madness that has occurred since 9/11. Parking could be a real challenge and don't expect any help from the staff at the Tabard, but the Topaz staff were outstanding and we are thankful for that.
I've read most of the reviews and I don't think "charming" is the word I would use - I've been to many B&B's throughout the United States and this one needs an overhaul from management. Quirky/ different is wonderful, but when all is said and reviewed, you come back to service with a smile and this is not a happy staff - and that goes back to management with a capital M.
Dinner was well presented and was good. Breakfast for a guest is okay - nothing out of the ordinary but adequate. However, at one point, I really wanted to just stand and ask everyone to take a deep breath and lower their voice one decimal so that everyone in the room could hear one another, or use something on the walls to absorb the sound.
Bathroom is a funky experience, and we had warm water, but we were thankful to be in room 5 and not have to negotiate the steps. Lighting is definitely limited and having coffee available in your room would be a "nice touch" or something for the early morning risers in the lounge area.
Overall, some very simple cosmetic work could be done and you would truly have a quaint, charming B&B which would be very unique to Washington.
Check out the rooms and definitely do not share a bathroom. Be prepared for very steep stairs if yo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.