While the facilities hit the mark, the staff was only interested in my credit card and handing us the key. As stated by previous guests, do not expect any offer to help carry luggage or even an acknowledgement when you enter the inn. We booked the double room with a private bath which was quaintly listed as the "low end double" on our receipt. The room itself was reasonable though overcrowded with unnecessary furniture and the bed was not suitable anyhow over 5'7".
From what I have read and experienced, I get the impression that the staff has no interest in being cordial unless you book one of the higher-end rooms.
Lovely building but it seems the basics of hospitality are sadly absent.
Ask questions about the location of the room due to noise. If you are tall, don't book #9.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2012
Thank you very much for your feedback. I regret that you felt a lack of hospitality. I assure you, if we missed the mark, it was not due to any price discrimination or even lack of concern. We have a small but committed staff, however, customer service is a skill that requires presence and if you miss this for a moment, it can come off as neglect. We will continue to work on our service skills. The Tabard is our home and you should feel welcomed here.
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I would like to state for all past and future guests that assistance with luggage is absolutely available. The only time that we can't guarantee is between 11:00pm and 7:00am when we simply don't always have the staff, but exceptions can be made. This has been mentioned a few times and it is helpful to know that this is not being made clear. It's a simple fix and we will improve it, whether extra staff is needed or just a more tactful way of offering.
Lastly, I would like to reiterate your room tip to future or returning guests. The Tabard Inn has it's "quirks" for sure, let us know your questions, concerns, and requests and we will do our best to assign a suitable room. Every guest is different...but not every hotel!
202-785-1277 ext 306
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.