When we first arrived at the hotel the staff in the valet was courteous and respectful. The front desk staff was also courteous and respectful. They greeted me by Mr and my last name. Also recognized that I am Starwood Preferred Member. The lobby was clean and the security guard that was checking your hotel key was also a nice touch. The room was beautiful and was also very nice. It felt and smelled clean. The beds were very nice and the bathrooms were nice as well. The issue that I had was, when I first booked the room I was told that the valet parking charge was $45 a night for overnight parking. Then when I receive my bill at the end of my stay it was $55 for each night. Where did that extra $10 come from? It didnt say $45 and tax was $10 so I was confused as to where to the extra $10 a night for parking came from. I tried calling the front desk and they transferred me to a voicemail that said they would return my call within 24 hours. I never heard from anyone. I tried calling again left another message, and i still have not heard anyone. So basically I was charged an extra $10 a night for parking and no one has contacted me as far as why they charged me that amount and when they will put that extra money back on my card. I would not suggest staying at this hotel unless you want to be over charged for your hotel stay and your parking. I will never stay here again. I have a left another bad review for them when i was sent the Westin reviews email. I will continue to leave bad reviews as long this issue is not corrected. I dont want this happening to anyone else.
- Official Description (provided by the hotel):
- The Westin Washington, D.C. City Center is a luxury hotel located 5 blocks from the Convention Center and the White House. Our hotel is near 2 metro stations and has 19,000+ sq ft of event space ... more less
- Reservation Options:
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- Also Known As:
- Westin Washington, Dc City Hotel Washington Dc
- Westin Washington Dc City Center
- Washington Dc Westin