My reservation was lost two days before I was scheduled to check-in. I provided an email confirmation of my stay but they still could not find my reservation made in June. Their customer service was to blame the fact they could not find the reservation on me. I asked if they would honor the price from my email, the reservation desk said I would have to reconfirm on Monday (as it is now Friday)
I was asked to hang-up the phone after 30 mins and dial a new number to get a manager. The new number redirected me back to the first person I was speaking with.
I will not be booking at this hotel in the future.
- Also Known As:
- Westin Washington, Dc City Hotel
- Westin Washington, Dc City Hotel Washington Dc
- Westin Washington Dc City Center
- Westin Washington Dc
- Washington Dc Westin
- Official Description (provided by the hotel):
- The Westin Washington, D.C. City Center is a luxury hotel located 5 blocks from the Convention Center and the White House. Our hotel is near 2 metro stations and has 6,276+ sq ft of event space ... more less
- Reservation Options:
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