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“Unique hotel in need of improved management” 3 of 5 stars
Review of The Mansion on O Street

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The Mansion on O Street
2020 O St. NW, Washington DC, DC 20036 (Dupont Circle)   |  
Hotel amenities
Ranked #31 of 133 Hotels in Washington DC
Amsterdam
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
“Unique hotel in need of improved management”
3 of 5 stars Reviewed October 3, 2005

Wonderfully eclectic and romantic, yet also frustrating and at times downright unfriendly, the Mansion on O Street has the potential to be truly special but ultimately did not quite deliver for us. The highlight is the hotel itself. Uniquely designed rooms with features you will not find anywhere else (e.g., movie beamers, giant size chess boards in the bathroom, holograms devoted to John Lennon etc,). Common areas are just as much fun, with knick-knacks everywhere (everything is for sale), secret passageways, lots of over-the-top chandeliers. (the kids will love it!).

The negative aspects of the Mansion pertain mainly to the way the hotel is managed. Reservations are taken by email, not by phone. It can take several days for your reservation to be confirmed. Final bills are charged to your credit card without any breakdown of costs. When we called the Mansion to report a significant mistake (i.e., overcharge) in our bill, we were instructed to “send us an email”. In the end, it took well over a month to resolve the dispute. Finally, the management (H and Ted) couldn’t be more different. Ted is good-natured and will find the time to assist whenever there is a problem, but H can be downright rude. Considering that you are paying 5-star rates, it is completely unacceptable to be treated with anything but 5-star service.

The O Mansion room rates reflect the effort that must have gone into designing the place: rates start around $200 (very small rooms, some with shared bathrooms). The nicer rooms are priced around $350/$550. Some multilevel suites top $1000 night.

Our advice: if you desire something out of the ordinary, have a lot of patience, and can manage to only deal with Ted during your stay, we recommend the Mansion on O Street as an intriguing and private place to stay in Washington DC. Otherwise, do yourself a favour and go with the 4 Seasons or the Ritz.

  • Stayed September 2005
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    52
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    7
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed July 21, 2005

Had a wonderful time at The Mansion. The food and service was perfect. The room was beautiful...I will go back as soon as possible...the best place for a vacation. J.J. Pompano Beach, Fla

  • Stayed July 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, WV
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 21, 2005

Well, let's just start out as saying ??? I have to agree with a previous poster here, this place (although neat to look at and explore) has no service. If you are going to pay the price they are asking you would think they could at least have a good breakfast and make the coffee for you. When we arrived had to ring the bell numrous times to get in, finally the innkeeper came back from dinner to let us in. Once we setteled on a room (our fault) things were good. Room was cool but I like it that way. We did explore this interesting place and it was fun, just dissapointed with the mornings. They need to offer more information. Help with checki out is needed badly. When they parked my car they never brought my key's back to me so upon trying to check out they could not find anyone who knew where my key's were. Finally they checked the desk and there they were. I don;t think I would stay again, way to pricey for no service. Some may like it though. I am glad I did it once!

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 6, 2004

These people deserve some serious respect. Ted, H, Jersey, Helena, Pat and the rest of the team made this one of the most enjoyable and relaxing stays in a capital city I have ever experienced. Excellent food, which stands alongside the best restaurants in the world, no hassle, total chill, but attentive when required (find me another hotel in the world that will find a guest tequilla and cigarettes at 2am)The Amnesia Bar is a "Concept" that delivers!But seriously, if you want to unwind in a nice atmosphere, if you love art and music, if you hate business hotels, if you love life, this is the place for you. I will never stay anywhere else in Washington!! I have 10 other collegues who will say the same!Cheers steveb

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copperas Cove, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 19, 2004

my husband and i stayed for 2 nights at the "o" over valentine's..... i felt like alice in wonderlan, the place is truely amazing and beautiful. our reservations got messed up, but the manager was so wonderful and accomadating we actually got to stay in a better room....2 rooms actually, we stayed in the octagon suite the first night and the international suite the 2nd.... both are amazing! i was real worried when we heard our reservation was messed up after reading some of the reviews below, but it really worked out to our benefit...
we had a dinner, lunch and breakfast package.... all wonderful, i recomend if you are into unique places that you give this one a try, we will definetly return!

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape May, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2003

INNcredible and one of a kind place to stay. Every room is unique and a masterpiece. Fine Art, Musical Items, and Personality Ahoy. Owner Ted made sure everything was perfect. If you are looking for the ordinary this isn't the place.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 4, 2003

The Mansion on O Street is magical. This B&B has an inviting personality and a history to tell. Forget those stuffy hotels, stay at the Mansion where you can have the privacy and relaxation everyone desires.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mansion on O Street

Address: 2020 O St. NW, Washington DC, DC 20036
Location: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Washington DC
#69 Business Hotel in Washington DC
#77 Family Hotel in Washington DC
Price Range (Based on Average Rates): $
Number of rooms: 23
Official Description (provided by the hotel):
Home to over 100 rooms and 32 secret doors the Mansion is an intimate private club, luxury hotel, conference center, and museum. The Mansion combines music, art, architecture, literature and inspiration to craft an exhilarating, entertaining experience, for everyone. ... more   less 
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Also Known As:
The Mansion On o Street Hotel Washington Dc
Mansion On o Street Hotel

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