Did not had a good experience. For a good price we expect a good service as well. No free internet($10), no free parking($39) ,Inside room coffee refill was also not provided, when requested at desk, the lady generously said to come down and she will do us a 'favor' of giving some coffee and cream. She also suggested to go and buy the coffee in cafeteria for minimal charge ($2).
Rooms , really not bad for a small stay, but there are few very small things which can make a so so stay , a real great stay. We had two rooms booked and both rooms were not a like. One was spacious other was quite small. One's bathroom was good , other's was so so.
A wending machine and a refrigerator could have been better (7th floor).
Last one tip for customer service: If you see a family coming with kids, at least try to insure the person gets a 2 queen bed room or at least mention you don't have such room. Assigning a room and not making sure the stay will be comfortable or not is not good. A small word saying , you may face some issue with kids on single queen bed room, if you want to upgrade or we don't have any availability right now, shows you care for your customers, specially if you such and old brand in industry.
It is all my opinion based on my experience and it is not meant to hurt or blame any individual.
It can be one of my bad days , For small stay it is not a bad place it you are really not too choosy...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 16, 2013
Thank you for taking the time to review your recent stay. We greatly appreciate the input and will share with the team as a training tool. I am sorry you were not made aware of the room type at check in. We do our best to accommodate any guest requests for room types, but I agree that we should always make mention and let the guest chose whether the accommodation will work or not. We do have a variety of rooms at this property based on availability.
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I am sorry you didn’t experience our warm , hospitality that we are so famous for. We do hope you and the family had a good time in the DC area and would stop back again to give us another try. We would be pleased to note your reservation profile for room type requests for future stays. We also have inclusive packages with internet. Our parking is priced competitively with parking in the city but we would also be able to make recommendations other parking selections if you would choose.
Thank you for taking the time to bring these items to our attention. We appreciate your time and patience and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.