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“Bad Service” 2 of 5 stars
Review of DoubleTree Hotel Washington DC

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DoubleTree Hotel Washington DC
3.5 of 5 Hotel   |   1515 Rhode Island Ave. NW, Washington DC, DC 20005 (Upper Northwest)   |  
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Ranked #91 of 130 hotels in Washington DC
Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Bad Service”
2 of 5 stars Reviewed May 14, 2013

Got to the hotel around 11 p.m. Friday night. The valet was awful, did not help with luggage and could barely speak English. The check-in staff was super rude because we booked on Priceline and would not give us a king-size room. The lamp in our room also wouldn't turn off so we had to unplug it from the wall. The staff in the morning was a little nicer, but the valet took forever and was very inefficient. Not going back to this Doubletree.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for your input regarding your recent stay. I am sorry you had a disappointing experience with your arrival. Our in house engineering team is available on property to look at any potential repairs needed for future visits. We try to accommodate all guest requests for room type and will work with guest requests but room types are at times limited. We would be pleased to mark your reservation notes for your next visit for a specific room type request that would best meet your needs.

We hope you enjoyed the rest of your time in DC and we do hope you come back in the future and give us an opportunity extend a warm, doubletree welcome.


Kind Regards,
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Belgium
1 review
2 of 5 stars Reviewed May 14, 2013

Some of the rooms have a serious problem with noise in the air conditioning, even when "off". The staff were very helpful in finding a quiet room. The location is fine and the breakfast is good. Blablablabla Blablablabla Blablablabla Blablablabla

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Brunswick, New Jersey
1 review
2 of 5 stars Reviewed May 13, 2013

Did not had a good experience. For a good price we expect a good service as well. No free internet($10), no free parking($39) ,Inside room coffee refill was also not provided, when requested at desk, the lady generously said to come down and she will do us a 'favor' of giving some coffee and cream. She also suggested to go and buy the coffee in cafeteria for minimal charge ($2).

Rooms , really not bad for a small stay, but there are few very small things which can make a so so stay , a real great stay. We had two rooms booked and both rooms were not a like. One was spacious other was quite small. One's bathroom was good , other's was so so.

A wending machine and a refrigerator could have been better (7th floor).

Last one tip for customer service: If you see a family coming with kids, at least try to insure the person gets a 2 queen bed room or at least mention you don't have such room. Assigning a room and not making sure the stay will be comfortable or not is not good. A small word saying , you may face some issue with kids on single queen bed room, if you want to upgrade or we don't have any availability right now, shows you care for your customers, specially if you such and old brand in industry.

It is all my opinion based on my experience and it is not meant to hurt or blame any individual.

Room Tip: It can be one of my bad days , For small stay it is not a bad place it you are really not too choosy...
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for taking the time to review your recent stay. We greatly appreciate the input and will share with the team as a training tool. I am sorry you were not made aware of the room type at check in. We do our best to accommodate any guest requests for room types, but I agree that we should always make mention and let the guest chose whether the accommodation will work or not. We do have a variety of rooms at this property based on availability.

I am sorry you didn’t experience our warm , hospitality that we are so famous for. We do hope you and the family had a good time in the DC area and would stop back again to give us another try. We would be pleased to note your reservation profile for room type requests for future stays. We also have inclusive packages with internet. Our parking is priced competitively with parking in the city but we would also be able to make recommendations other parking selections if you would choose.

Thank you for taking the time to bring these items to our attention. We appreciate your time and patience and we hope to see you again soon.


Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 10, 2013

When you go beyond the "fancy entrance" you find a one star hotel. It is not good for a hotel of that class to cut expenses and earn the maximum of money just leaning on a very motivated and professional staff. I stayed two nights for business with husband and had barely no room to even walk around the front of the hard bed the furniture was very basic and cheap. Our check in was a mess. We were part of a big group of people and found the hotel completely unprepared for this event. The staff was wonderful doing their best to remedy the total lack of organization of the management. The luggage were packed in a cramped space right in the entrance until 3pm the time for check in. Our room was on the second floor, dirty carpet in the corridor and room, a fridge stayed just outside our door room the whole time. The room was small whit a strong smell of humidity and dark even during the day. I would give to that room with a very basic furniture a grade of a one star hotel.
On top of all of this we left our luggage with computers and everything, the day of the check out and they were lost. Nobody knew were they were. The staff again was wonderful trying their best to make up for the lack of staff. Finally after hours of wait, somebody having found our cell phone number in my phone book, called from another group to let us know were our luggage were.

Restaurant food was horrible and apparently it was very difficult (almost impossible) to serve a hot chocolate for breakfast.

Switched hotels...same price, bigger room, across the street.

Room Tip: ask for rooms above the 3rd floor.
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for taking the time to review your recent stay. Although I am pleased you found the staff friendly and helpful, I sorry you found your accommodations and check in disappointing. We do hope you come back in the future to experience our Double Tree, warm cookie hospitality. We would also be pleased to note your reservation profile for a room type preference on your next visit. We do have several different room types and sizes depending on a guests priority and needs.

I hope you enjoyed the rest of your time in our city and we do hope to see you again soon.


Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, KS, United States
1 review
3 of 5 stars Reviewed May 10, 2013

Overall clean, updated hotel with courteous and friendly staff. Hotel located within walking distance to the Smithsonian, central mall, National Gallery, etc. Upon entering the hotel room, the space for the bed and desk area was adequate and furnished as expected, but when I opened the bathroom door I discovered a very tiny space making it difficult to maneuver. I travel a lot for business and pleasure and was surprised by the mismatch between the sleeping and bathroom accommodation.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for your reviewing our hotel during your recent visit. I’m happy you experienced our friendly staff and found our location convenient to most attractions in the DC area.

I am sorry for your disappointment with the bathroom size on your particular room. We do have a variety of room types available based on availability and would be pleased to note your reservation profile for future stays for preferences.

Thank you again for the kind words. We hope you enjoyed the rest of your stay and hope to see you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kjtraveler2008
Top Contributor
79 reviews 79 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 7, 2013

Good: Great breakfast (omlet bar), fun happy hour if you feel like staying in and clean rooms. I've never had any issues with customer service at this DoubleTree and overall enjoy my stays when visiting DC.

Bad: Gym lacks major luster. AC/Heat constantly stays on. Normally you can hit head at 69 degrees and when it gets to 69 it clicks on. This hotel doesn't give you an option for AC or Heat so if you put 69 degrees the heat goes on then the air all night on. They desperately need to fix this. Other than that; good hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for your reviewing our hotel during your April visit. I’m happy you got to experience our breakfast buffet with omelet’s made to order and our lounge area in 15RIA. Our proud team is always anxious to take care of guests needs.

I am sorry you had experienced some issues with the HVAC unit. We will investigate with our engineering team. I understand your dilemma.

We hope you enjoyed the rest of your stay and hope to see you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bloomfield, MI, USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2013

We enjoyed staying at this Double Tree hotel at the end of April. The entire staff was cordial and helpful. The room was nicely furnished. The beds and pillows were very comfortable. The bathroom, while very new and clean, was quite small, but very nice with new, fluffy towels. The buffet breakfast was very good, and a good value when included in the price of the room. There is a nice fitness room. Close to the McPherson metro stop and a 7-11 and a Whole Foods. We hope to be back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at DoubleTree Hotel Washington DC, responded to this review, May 16, 2013
Thank you for your reviewing our hotel during your April visit. I am pleased you had such an enjoyable stay and recognized our cordial team, warm breakfast and clean rooms with comfy beds. Our convenient location makes for a good walk to most local attractions but is also located not far from the Metro line for further trips.

I hope you enjoyed your time in DC. We do hope to see you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Hotel Washington DC

Address: 1515 Rhode Island Ave. NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Family Hotel in Washington DC
#79 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Hotel Washington DC 3.5*
Reservation Options:
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Also Known As:
Doubletree Washington Dc
Washington Dc Doubletree

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