When you go beyond the "fancy entrance" you find a one star hotel. It is not good for a hotel of that class to cut expenses and earn the maximum of money just leaning on a very motivated and professional staff. I stayed two nights for business with husband and had barely no room to even walk around the front of the hard bed the furniture was very basic and cheap. Our check in was a mess. We were part of a big group of people and found the hotel completely unprepared for this event. The staff was wonderful doing their best to remedy the total lack of organization of the management. The luggage were packed in a cramped space right in the entrance until 3pm the time for check in. Our room was on the second floor, dirty carpet in the corridor and room, a fridge stayed just outside our door room the whole time. The room was small whit a strong smell of humidity and dark even during the day. I would give to that room with a very basic furniture a grade of a one star hotel.
On top of all of this we left our luggage with computers and everything, the day of the check out and they were lost. Nobody knew were they were. The staff again was wonderful trying their best to make up for the lack of staff. Finally after hours of wait, somebody having found our cell phone number in my phone book, called from another group to let us know were our luggage were.
Restaurant food was horrible and apparently it was very difficult (almost impossible) to serve a hot chocolate for breakfast.
Switched hotels...same price, bigger room, across the street.
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- Washington Dc Doubletree