Stayed here for a week-long vacation and had a wonderful time. Other than the construction in the building next door, did not see any issues with the overall maintenance of the property. Staff was courteous and helpful - so the reviews otherwise are a bit of a surprise. The restaurant is terrific and worth visiting, which is not always the case for hotels. But it was also nice to be one block away from Union Station so lower-priced dining options were also available.
I would stay here for either personal or business, and I can't always say that about every place.