Customer service was not high on the list of activities the owner chose to demonstrate during my recent visit. We arrived late, as prearranged and mutually agreed. The room was a shambles! As we learned the next day, the owner had made a few extra dollars by accepting a last minute, one night booking for the night prior to our arrival. We called the owner upon making discovery of the dirty room, with linens scattered about and musty odor in the air. While he lives only a short distance away, he would not be bothered to come and tend to his responsibilities. Instead, he insisted the only way to get through the night was that we must find linens in the laundry room and make the bed. He sent flowers and refunded one night of our week long stay the next day. Inadequate performance, inadequate compensation and a generally poor demonstration of care and concern for guests.
- Official Description (provided by the hotel):
- At DuPont Place we pride ourselves in providing a positive guest experience that will ensure your visit to Washington is a memorable one. We have an inviting landscaped patio with tables and chairs where guests can plan their excursions or relax after a long day of sightseeing or business meetings. Above all, we want our guests to remember DuPont Place as a pleasant, comfortable home away from home while visiting with us. "Best kept secret in DC...It was wonderful." B. AMENITIESOur studio accommodates 1 to 2 guests in a queen bed. It features modern decor and thoughtful amenities throughout including a beautifully tiled bathroom with contemporary vanity and granite-countered kitchenette with Keurig coffeemaker, microwave oven, and mini-refrigerator. • Great DuPont Circle / Adams Morgan location• Stylishly furnished • Kitchenette (microwave oven/coffeemaker/mini-refrigerator/toaster)• High-speed WIFI• Wall-mounted TV with cable service• IPhone docking station/clock/radio • Linens, towels, place settings• Guest laundry facility• Key-less entry• Beautiful outdoor patio with seating• Limited private parking (additional fee)C. TRANSPORTATION:You won't need a car with the great access to public transit from this location, but if you do have one we have parking spots available for $20/night (please book in advance!). Uber & Car2Go rental cars and Capital Bike Share bikes parked around the neighborhood for your convenience in getting from point A to B. You can rent by the hour, for that trip to the grocery store, or by the day so you can venture out to see Monticello or Gettysburg. ... more less
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- Also Known As:
- Gallery Hotel Washington Dc