It is always difficult to hear when a guest does not thoroughly enjoy their stay in our home. We do appreciate all their positive comments, especially about the house. The Aaron Shipman House has been our personal home for 37 years, and a B&B for 28. Perhaps we do operate differently than other Bed and Breakfasts, but the personal nature of our home is one of the reasons we have done it for so long. We enjoy breakfast with our guests, engaging in the conversation, and in some cases, developing friendships well beyond their stay. Many have told us this is also a treasured part of their stay with us. Over the years, we have seen friendships develop that started at our breakfast table, including 2 weddings. We do generally start the morning with a quick introduction with first name, and whatever other information a guest wishes to share. From there, conversation always takes its own course, and we are sorry if this was not enjoyable to these guests. Breakfast is prepared by myself, and is served family style. We feel we offer a plentiful breakfast with many choices, but it is true, as we serve family style, there is just one main dish each morning. We work hard to try to keep the choices varied, and while trying to meet special needs such as vegetarian, lactose intolerant or gluten free. We are in agreement concerning our grandchildren’s attire at the breakfast table. They absolutely should have had shoes and socks on, a conversation we have had, but ultimately we were not able to achieve cooperation. They were visiting, and have since returned home. Future guests should not encounter this issue. Our normal arrival instructions are to pull to the front of our house, where we can greet guests, then direct and meet them at our designated parking. We are in the heart of a big city, and parking here is always a challenge. We are fortunate to have parking for 6 cars, but as we have 2 cars ourselves as well as 7 guest rooms, parking is something we manage. These guests chose to seek out the parking prior to checking in, and when they found it difficult, called our reservation service instead of us directly. The service contacted us immediately, and our housekeeper met them within minutes. We feel we reacted in a timely and efficient manner. It has always been our advice to not leave anything of value in your car, no matter where you park in the city. While our parking is on private property, it is still open and visible to anyone. We continue to believe this is just smart advice. No one would want their vacation spoiled with a car break in. We know our style may not fit the needs of every traveler and encourage any guest to read our reviews, and ask any questions or concerns to be sure our home is the right choice for their stay in Washington.