This is my first stay at a St. Regis. I would put it on par with the top hotels that I have stayed in. The location was perfect, close to two metros, the White House, lots of shops and restaurants, walking distance to Dupont Circle and the Mall. I found the service to be exceptional. I asked for assistance several times a day during my 3 day stay and each time was met with an extremely helpful staff person, at the front desk, from housekeeping, at the front door, in the lobby. I found the food service during meetings to also be very good, which is not always true at hotels that host meetings. My room had very nice amenities, including robes, high end wine glasses, extremely comfortable bed, high pressure shower, etc. Turn down service was very nice, with ice bucket filled, bottled water left out, etc. I would definitely stay at a St. Regis in the future.

To start i would like to talk about the highlights of this Hotel. First, the location is incredible just two blocks from the White House. Second, beautiful hotel. The room was nice, kept very clean, had a very nice and comfortable bed. The atmoshphere of the hotel is very nice. People with workout clothes walking through the lobby while there were people waiting on a wedding reception, and nethier looked out of place. It is one block from the closest Metro Station.

For the service side i would like to highlight a couple of groups and then talk about two groups where we had significant struggles. The butler service, the bellmen and the greeter were very nice and helpful. To the bad side. We were VERY disappointed in reception. We arrived about 1 hour and 45 minutes before the formal check in and were told that our room wasn't ready. This has happened to me many times so it wasnt a big deal. I asked if she knew how long it would be and she said "NO, but you can give me your phone number" in a rather unpleasant way. To date that question is usually answered somewhere along the lines of "No. I am sorry, i cant provide that right now. I would be happy to call you as soon as it is available". We went and ate lunch and returned at the normal 3pm check in time and were told our room was again not ready (first time this has happened to me), and that they had our phone number. Again this was in a very unpleseant way. We sat in the lobby for 45 minutes longer waiting. we observed how this person handled reception, and i would say it is the WORST i have ever seen. The second service group was very minor, but worth noting. We called for room service to find out the cashier was on break or something and the told us they would call us back. we did not receive a call back, we had to call back ourselves 20 minutes later.

It is too bad that first impression really killed this hotel for me and my wife.

A nice smile and a little service goes a long way.

We will probably never stay here again.

I stayed at the St Regis for three nights and found the facilities fine. My room only had a shower but that was fine. The staff were courteous and dealt with any requests quickly and efficiently. The location was excellent and I spent Sunday walking around the monuments including the White House which is only a five minute walk away or two blocks. A tip is if you just want to check your emails then the buisness centre has one hour free access. I hope to come back in the future with my wife and spend a weekend exploring the surrounding area.

This is a hard review to write. I am a Starwood Platinum member, and this was my first stay (and probably my last) at a St Regis. I just returned from a five night stay, and while I really can't fault much, I won't stay there again. The room was nice, and the bed very comfortable. I had an interior superior deluxe (I think that was the category) room overlooking, well, nothing, but it was still airy and bright; windows on two sides. No bathtub, but that didn't bother me. TV in the bathroom mirror was a nice touch. Location was unbeatable, around the corner from Metro, 1-1/2 blocks from the White House, shops and restaurants nearby. However, I felt very uncomfortable in this hotel. I spend over 70 nights a year traveling, so I spend many nights in hotels from the simplest to very nice, but never did I feel so unwelcome. Service was very uneven, and generally cold. The desk clerks could learn to smile. Some days there was a newspaper, other days no. When nightly turndown worked, it was nice to come back to the room, as there would be two nice bottles of water and fruit. One day I returned late evening after a day out and the empty bottles and fruit were still sitting in the room from the night before (though the bed was turned down); unacceptable. I gave this hotel an average rating, and while I gave the room, location, and in this case value (I did get a good rate over a holiday weekend) average or higher ratings, I would have been happier and comfortable at the nearby Westin City Center or even the Sheraton Four Points.