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“Perfect Location and Great Accommodations” 4 of 5 stars
Review of The St. Regis Washington, D.C.

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The St. Regis Washington, D.C.
5.0 of 5 Hotel   |   923 16th and K Streets, N.W., Washington DC, DC 20006 (Formerly Carlton Hotel) (Dupont Circle)   |  
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Ranked #22 of 133 Hotels in Washington DC
Provo
Top Contributor
298 reviews 298 reviews
61 hotel reviews
Reviews in 86 cities Reviews in 86 cities
113 helpful votes 113 helpful votes
“Perfect Location and Great Accommodations”
4 of 5 stars Reviewed April 22, 2013

Stayed here for a business trip recently and had a great stay. The hotel staff was courteous and attentive to my requests. I arrived around 12:30 am and hadn't eaten since getting off my plane and the front desk was very nice to give me a couple different menus of places close by that would still deliver that early in the morning. The hotel itself is in the perfect location and has great accommodations. My bathroom mirror had a flat screen television in it which I had never seen before. My room was nice with the exception of one thing: My bed posts were on wheels and the bed would push away from the wall when I would lean my pillow against the wall and lie down. The hotel itself is close to everything including shopping, restaurants, and the White House is only 2 blocks away. It was a great place to stay and would be happy to stay there again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 23, 2013
Dear Guest,

Thank you for your wonderful review of the St. Regis Washington DC! I am thrilled to read that you would be “happy to stay” to with us again and that you enjoyed our “courteous and attentive” staff. We are proud to have the best staff of any hotel in Washington DC. I look forward to your return to the best address in the nation’s capital.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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835 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
Chicago, IL
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 22, 2013

Location, service, concierge service, bellman, door greeters, etc. are the best! The beds are the most comfortable beds that I slept on in a long time. Linens perfect and fluffy towels. We were fortunate to have a view facing the street which is nice. I would recommend it rather than having a room facing the back. We requested at check-in a larger bath if the hotel had one because it is somewhat of a boutique hotel. Bathroom was good but we had a deep sunken tub with a step stool next to the tub. Glass doors but you had to be EXTREMELY careful getting in and out of the shower/tub. Room 214. The housekeeping staff was top-notch. The hospitality is the best! I cannot wait to return someday.

Room Tip: Better views facing the street or front of the hotel.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 23, 2013
Dear Guest,

Thank you for your fantastic review of the St. Regis Washington DC. I am thrilled to read that you were so impressed by the quality of your stay. I also appreciate your kind words regarding our concierge service, bellmen, doormen and housekeeping staff. We are proud to have the best staff of any hotel in Washington, DC. I look forward to your return to our property.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2013

Great location, only a 2 minute walk to the White House. The service went above and beyond, we were allowed to check in at 9:30 am, and upgraded to grand luxe room (while it was lacking a view) the room was nicely appointed.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 23, 2013
Dear Guest,

Thank you for your wonderful of the St. Regis Washington. I am thrilled that you enjoyed our “above and beyond service” and your “nicely appointed” room. I look forward to your return to the best address in Washington, DC.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chesieres
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2013

Service was one of the top I had in my whole life. We called for laundry or asked for an ironing board, and they complied in less than five minutes! Concierge was great as well.
The hotel is slightly tired though, and the revamping of the bar/restaurant is too modern and throws away part of the magic it had ten years ago.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 22, 2013
Dear Guest,

Thank you for your wonderful review of the St. Regis Washington DC. I am thrilled to read that you enjoyed our “really outstanding service.” We are proud to have the best staff of any hotel in Washington, DC. I look forward to your return to our property.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
2 reviews
5 of 5 stars Reviewed April 14, 2013

Words can not express how happy my husband and I are with our stay at the St. Regis. We are amazed with the hospitality and attention to details the St. Regis gave us.This was one of the most wonderful relaxing stays we have had in a while. We attended the Cherry Blossom parade to see our son march with the West Orange Band. The concierge (Leslie) gave us complimentary tickets to the parade which included breakfast, bleacher seating right next to the tv station broad casting the parade and lunch. The turn down service, the waiters, the bell men, maid service all are pleased to help you. Thank you St. Regis for making our stay such a wonderful experience.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 16, 2013
Dear Guest,

Thank you for your fantastic review of the St. Regis Washington DC. I am thrilled to read that your stay at our property was one “most of the most wonderful and relaxing” you have enjoyed in long time, and that Leslie the concierge made your Cherry Blossom experience so memorable. We are proud to have the best staff of any hotel in Washington DC. I look forward to meeting you on a future trip to the best address in our nation’s capital.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale, FL
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 13, 2013

This is a very good location. Concierge staff were all great. The rooms need some TLC.
Wallpaper was peeling in places. Tiles needed repair in the bathroom.Carpet needed to be replaced. Woodwork needs work.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 16, 2013
Dear Guest,

Thank you for your thoughtful review of our property. I am glad to read that you enjoyed our excellent location and the service provided by our “great” concierge staff. I appreciate your feedback regarding the condition of our rooms and am addressing the issues you raised accordingly. I look forward to your return to the St. Regis Washington DC.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 13, 2013

We stayed at St Regis Washington for a night to attend a wedding.

Check-in: Coming in from New York we arrived to the hotel at about 11AM and after checking in they front desk agent informed us our room was not ready but we had been upgraded due to my SPG status. I explained to the front desk agent that while the upgrade was appreciated we would prefer to have earlier access to any room earlier than an upgrade. The associate understood and took down by phone number for when the room was ready. I expected to not be able to check-in at 11 and we had a few activities planned for the afternoon. We came back at 2:45 and there was still no room ready and we were expected to be at the wedding a 4:30. Given we were only 15 mins before the stated check-in time and after explaining the situation to a different front desk we associate we grabbed a drink at the bar. After so back and forth of me checking in with the front desk we finally got into the room at 4.

Room: The room itself was ornate and the bed very comfortable. The A/C was off when I entered the room and I immediate switched it on to the coldest temperature. While in the process of getting ready I wanted to plug in my iPhone to charge and saw there was a dock ontop of a Bose and when I plugged it in no dice. I fiddled for a minute and then traced the wire down the back and found a frayed power cord. Not the end of the world. Then I wanted to turn on the TV in the bathroom when getting ready...it wouldn't turn on. When leaving the room we noticed the A/C wasn't cooling the room and stopped by at the front desk to inform them of the technology / cooling issues and they promised to have them fixed. When we returned the A/C was fixed and pumping out much cooler air but the iPod dock still had a frayed power-cord and the TV in the bathroom still didn't work.

Service: The service at the bar was great and the waitress as a delight. We didn't find the bell staff helpful because there were never enough of them. The three times we could have used their help they were preoccupied. We ordered room-service and while the menu was limited the food was delivered promptly and was tasty. Although, upon delivery the gentlemen didn't have a bill for us to sign saying he was the only one of duty for the night and didn't have a chance to print it. A bit odd but the charges were correctly posted to the room upon checkout.

We didn't have a chance to use the gym or restaurants. The location of the hotel was great and only a few blocks from the White House.

Overall for a hotel that bears the St Regis brand it missed in the service and housekeeping department. I would try the hotel again as its location and rooms (minus the tech issues) were superb.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSt20006, Manager at The St. Regis Washington, D.C., responded to this review, April 16, 2013
Dear Guest,

Thank you for your detailed and thoughtful review of the St. Regis Washington DC. I am thrilled to read that you enjoyed your “ornate” room and “very comfortable” bed and that the service at our newly renovated St. Regis Bar was “great” and the waitress “a delight.” The issues you raised have been investigated and rectified. I appreciate your feedback and look forward to your return to our property.

Warm Regards,

Ammar Samad
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Washington, D.C.

Address: 923 16th and K Streets, N.W., Washington DC, DC 20006 (Formerly Carlton Hotel)
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Washington DC
#17 Business Hotel in Washington DC
#25 Romantic Hotel in Washington DC
#27 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Washington, D.C. 5*
Number of rooms: 182
Official Description (provided by the hotel):
No other Washington, D.C. luxury hotel boasts the impeccable location and grandeur of The St. Regis Washington, D.C. Hotel. It is no wonder that every American President has stayed here. ... more   less 
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Also Known As:
The St. Regis Washington, d.c. Hotel Washington Dc
St Regis Washington Dc
Washington Dc St Regis

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