I came to Washington for a conference at the Convention Centre. I stayed for 7 nights. I booked on Expedia and had a good deal by Washington standards (although still expensive).
The hotel is just OK. I like hotels with personality. The Liaison has some nice artworks and some friendly staff but otherwise, that's it. The rooms are boringly corporate with the same standard layout of every corporate style hotel the world over (especially in the US I find).
OK, the good things. The staff is nice, the bed is comfy and I like it that the manager replies to Trip Advisor reviews.
So, first up. Check-in was fine. The lady was very friendly (Maria). She said she'd give me a nice room as I was staying so long and had come a long way. She also gave me free internet for the same reasons. This was much appreciated although it outrages me that in this day and age, any half decent hotel would even think to charge, particularly one which sets itself in the business market.
The room was nice although I do have to wonder what the "not quite so nice" rooms are like. Maybe the difference is the size? Or maybe it was because mine was at the front? There was a strange smell which never went away so I was left to conclude it must have been some sort of cleaning product. The bed was comfy although extremely high so anyone with a hip replacement best beware. The room was missing some amenities and in particular a fridge. Again, I find this odd. I know that in the US, that disgusting entity known as "non dairy creamer" is acceptable and the norm but I really do prefer milk in my coffee. Hence, the coffee machine was never used as even had I bought my own milk, there was no fridge in which to keep it. There was also a dearth of information - the info supplied was very brief. Sleep quality was disturbed from early morning onwards by the man at the front of the hotel blowing his whistle for the taxi. OK, I know that city centres are busy places and there is always noise but this seemed excessive. It also was highly inefficient as the one time I asked him to locate a taxi for me, he was so ineffective that I ended up doing it myself.
Next up, the bathroom. What more can I say. If you do have to have such a small bathroom then maybe a shower without the bath would be a better choice? Who takes a bath in a hotel anyway? And in this environmentally aware era, a shower is better anyway. Having said that, the towels and toiletries were nice although I failed to understand why there were larger refillable shower condiments and smaller ones especially for people to steal and take home with them.
Then there was the wardrobe. I am not a large person but I was attending a conference and had my business and my casual gear. The wardrobe was teeny tiny and had there been 2 of us in the room, we'd never have fitted it all in. Then the safe is low in the wardrobe, preventing you from storing your shoes or your suitcase in there.
Moving on, I came home from the conference mid afternoon one day, only to find the cleaning lady servicing my room. To my horror, she had the door wide open and seemed completely unaware that anyone had entered the room. I dread to think how many would-be burglars could have walked by. Without meaning to sound histrionic, the door to the top floor gym was opposite and there was almost a thoroughfare of people through there during the 15 minutes I waited in the corridor for my room to be ready.
Lastly, the neighbourhood. It is very nice to have the Capitol at the end of the street and the proximity to Union Station was good. However, it is dodgy. I don't care what the "half empty, half full" person says below, but it does not feel safe, especially after night and doubly especially for a woman on her own. I had no idea the area would be like this when I booked. I walked to and fro the conference. I had the good fortune to pass many other hotels on the way in the downtown. The W is particularly wonderful and I SO wish I had chosen to stay there. So, would I come back. An emphatic no. Mainly because I would prefer to stay in a different neighbourhood.
- Official Description (provided by the hotel):
- Connect with comfort in one of our 343 newly renovated guest rooms! One of the top boutique hotels in Washington, DC, the Liaison Capitol Hill DC is inviting guests to experience our newest hotel updates. Our recent redesign completely transformed all guest rooms and corridors featuring modern lighting and sleek furnishings, creating an ambiance of timeless, contemporary living. The decor is inspired by our location in the heart of Washington, DC, highlighting the prominence of the capital city and its political landscape through bold colors. The result, in addition to a newly, renovated DC boutique hotel, is a sophisticated hot spot for politicians and the like to gather and socialize after a long day of tending to the affairs of our nation, providing guests with a powerful connection to the city as well as an urban hideaway away from prying eyes. The rooms feature flat screen TVs, Wi-Fi, iHome docks, modern furnishings, upgraded signature Affinia bedding and remodeled bathrooms. The hallways have been refurbished with new carpeting, wall decor and lighting to match the new guestroom decor and offer a transition between the buzz downstairs and the privacy upstairs. Boasting a prime location on Capitol Hill, The Liaison is the closest hotel to the U.S. Capitol. The Smithsonian, the National Mall, Union Station, and dozens of the country's most visited museums and monuments are within walking distance. The Capitol Hill hotel is both a powerful bond to the nation's capital and a comfortable escape as well. At in-house restaurant Art and Soul, celebrity Chef Art Smith lovingly creates his award-winning Southern-modern "food for the soul." Our seasonal rooftop pool and bar make another spectacular setting, with views that highlight The Liaison's central location between Union Station and the Capitol. ... more less
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