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“An elegant hotel in the heart of colonial Trinidad” 5 of 5 stars
Review of Iberostar Grand Hotel Trinidad

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Iberostar Grand Hotel Trinidad
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5.0 of 5 Hotel   |   Calle Jose Marti 262, Trinidad 62600, Cuba   |  
Hotel amenities
Ranked #1 of 9 Hotels in Trinidad
Canberra, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“An elegant hotel in the heart of colonial Trinidad”
5 of 5 stars Reviewed July 27, 2014

A mini oasis in the heart of Trinidad. After a 4 hour drive from Havana, arriving at the elegant Iberostar Grand Hotel was most welcoming with cool drinks and tapas in the lovely, colonial style lobby. Our room was very clean, tastefully furnished and with the added touch of a quaint terrace. Staff members were helpful and upon request, the concierge organised a fantastic walking tour with a local guide. A very special experience.
Wifi worked well in the lobby and a drink there after a long hot day of exploring was always a delight.
This was the second Iberostar hotel we stayed in Cuba and our only suggestion is that they upgrade their mattresses and pillows.

A wonderful stay in the best hotel in Trinidad!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 30, 2014
Dear guest:

We thank your very much for your complementary comments on your stay at our hotel and for the time you have taken in writing them.

We are glad to know that you have found our facilities, food offers and service fully satisfactory.

We really appreciate all our guest's suggestions which help us to improve the quality of our services. In this regard I want to inform you that since the last 3 years we have been partially renewing our mattresses, and hope that by the end of this year we shall have completed all changes. The pillows, however, are almost all new, and,moreover, in the room there is a " Pillow Menu" for the guest to choose the type that best meets his needs. May be you did not see it.


Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad



Best regards


Carlos Lázaro
General Manager
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824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Epsom, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 27, 2014

Top class hotel light and airy with fabulous breakfasts.We had Tapas one lunchtime too also excellent.Very clean rooms huge.No problems perfect for couple of night stay.Taxi available easily, we went to the beach one afternoon.

Room Tip: Wi Fi only worked on one of our devices we had 2 rooms both lovely all big and airy.Front was no pro...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 30, 2014
Dear guests:

We do appreciate your kind and positive comments about your visit to our hotel and thahk you for the time you have employed in writing them.

We are pleased to know you have fully enjoyed our services and gastronomic offer and we hope to have the opportunity to to receive you again in our hotel if you decided to return to Trinidad.

Best Regards


Carlos Lázaro
General Manager
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Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

I felt welcome from the moment our group arrived. The food in the restaurant was great. For dinner, I had salad & pizza. The pizza was big enough for two people. Of the 6 of us at the table 4 of us thoroughly enjoyed the food. The breakfast buffet was excellent. The rooms are very nice. My room had a balcony that was private but I could still enjoy the views. I didn't hear any street noise. The AC worked and the bathroom was well stocked.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 25, 2014
Dear guest:

We really appreciate your summarized feedback on your stay at our hotel and we are very glad to know that you found our food offerings and facilities wonderful,

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

I look forward to welcoming you back to Iberostar Grand Hotel Trinidad


Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Top Contributor
126 reviews 126 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 19, 2014

This hotel lived up to all expectations as a 'grand' hotel.

Located in the centre of Trinidad we were able to walk everywhere that we wanted to go. The staff were pleasant and helpful, recommending restaurants and local entertainment.

The breakfast was very good with the chef cooking great omelettes on demand.

The hotel wifi was free but, as you will discover, it is terrible all over Cuba.

The room maid did change our towels after our first night when it wasn't needed (we had hung them up ready to use the next day).

The hotel had a lovely colonial feel, was very quiet and relaxing and we enjoyed our stay here.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 22, 2014
Dear Guest:

It is for us very gratifying to know that the have enjoyed your stay in our hotel , and we do appreciate the time you have taken in writing your kind and complimentary notes.

Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.

We look forward to welcoming you back to Iberostar Grand Hotel Trinidad.


Yours sincerely


Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 19, 2014

An oasis in Trinidad. Beautiful colonial building. Lovely rooms and great location. Good value. Dinner in restaurant not that imaginative but breakfast is good. Staff very friendly and helpful. Has wifi but very slow.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 22, 2014
Dear guest:

It is really nice to read the positive comments you had placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users.

We were delighted to know that you enjoyed your stay, and we hope to have the opportunity of welcoming you back at the Grand Hotel Iberostar Trinidad in a near future.

Best Regards

Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 17, 2014

Had a very pleasant stay in this superbly run hotel.Staff all very competent and friendly. Best breakfast I had in Cuba.The lady manager runs a very "tight ship" which reflects through every aspect of the hotel. Rooms and common areas are no smoking (unlike Iberostar Havana). If you have to stay in Trinidad, stay HERE. But not for long as there is really very little to see and do in the town. One particularly unpleasant local planted a wallet with a peso poling out in the street. When I went to retrieve it to hand in to the police he was hiding behind a balcony and taking my picture on his phone and laughing loudlly at me. Perhaps he is the sort of dishonest thief who would steal someone's lost wallet, but I am not and I found it all VERY INSULTING

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 22, 2014
Dear guest:

We thank you very much for your kind and complimentary comments about your stay in our hotel. We are pleased to know that our facilities and services have met your expectations and that you have spent a lovely few days with us.
We regret the incident happened on the street, that fortunately has not had any serious consequence. We just want to say that despite all we are in a city with a negligible index of criminality and so testify to the vast majority of our visitors, although a few isolated cases as the one you experienced can always happen.

Once again I do thank you for sharing with us your kind notes.

Looking forward to host you in the near future,




Carlos Lázaro
General Manager
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March, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 17, 2014

All the guide books will tell you that this hotel and its restaurant is the most expensive in Trinidad and with very good reason , The Grand is faultless in every aspect! An old colonial building which has been very thoughtfully converted into a luxury hotel without losing its old world character. It is conveniently situated a few minutes walk from old Trinidad, a must see that is stuck in a time warp. The staff in the hotel are very friendly and helpful (with reception even proferring a map of the old town and how to get there) and are meticulous in every detail. We enjoyed a gourmet meal in the restaurant as good as anything we have had in top restaurants in the UK but still only came to £20/ head. This must be one of the best hotels in Cuba!

Room Tip: Rooms at the back of the hotel are quieter but all to a very high standard
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review, July 21, 2014
Dear guest


It is really nice to read the detailed feedback you had placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users.

We are also more than glad to know that you had a pleasurable time at our outlets, and that you found our food offerings wonderful,

Once again I do thank you for sharing with us your kind notes.

Looking forward to host you in the near future,



Yours sincerely

Carlos Lázaro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti 262, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 9 Hotels in Trinidad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Trinidad 5*
Number of rooms: 40
Official Description (provided by the hotel):
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 
Also Known As:
Iberostar Trinidad

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