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“Great coffee ruined by staff” 2 of 5 stars
Review of L'Escargot Rouge

L'Escargot Rouge
67 Beach Road, Akaroa, New Zealand
+64-3-304-8774
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Ranked #16 of 22 Restaurants in Akaroa
Cuisines: Delicatessen
Dining options: Breakfast, Brunch, Lunch
Restaurant details
Dining options: Breakfast, Brunch, Lunch
Adelaide, Australia
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great coffee ruined by staff”
2 of 5 stars Reviewed July 5, 2013

Excellent coffee but the girl serving, with the personality of a troll, really marred our experience. Would not be hurrying back.

  • Visited July 2013
    • 4 of 5 stars Value
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Visitor rating
    26
    29
    20
    9
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
London, United Kingdom
Level Contributor
20 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Some of the best coffee and food at Akaroa”
4 of 5 stars Reviewed June 5, 2013

I concur with some recent reviews on staff friendliness, but kid you not, throughout Akaroa the locals do not really care about tourists (which are in abundance). Irrespective of that this place has the best coffee and breakfast across Akaroa. The bagels are great, the granola is pretty good as well, coffee is always fresh and I almost forgot about the cookies that come with the coffee. Fantastic! Also some pretty good ice cream at the back. A gem in the gastronomically not so fab Akaroa.

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, New Zealand
Level Contributor
17 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“I concur”
2 of 5 stars Reviewed June 3, 2013 via mobile

Can't agree more with the other reviews here. OK food but surly service. Wouldn't return if other places were open.

  • Visited June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level Contributor
104 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“Good recommendation from a local”
5 of 5 stars Reviewed May 10, 2013

This recommendation for a panini on our way out of town was spot on. Delicious food, and staff that put up with the millions of rude people pouring off cruise ships.

Visited March 2013
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Level Contributor
29 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Rude staff member”
1 of 5 stars Reviewed May 1, 2013

After spending 3 weeks travelling in NZ the only sour taste was from the service at this establishment. A particular staff member that had difficulty with my half shot (not half strength) coffee. There is a difference if a standard coffee is a double shot.This staff member, a middle aged women, yelled across the counter to me trying to embarrass me in front of other clients. If I had not already paid I would have walked out. What ever happened to the customer is always right? This staff member also rolled her eyes at me and discussed me with other staff. This type of establishment can't survive on good food alone. Perhaps some hospitality training wouldn't go amiss

  • Visited April 2013
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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