This hotel has limited parking which I did not notice on their web site and it was not mentioned in their email confirmation of the reservation. Expecting to have parking available I was disappointed on arrival to be told that my reservation had been made 5 days ago and I had had plenty of time to call them and request a car park. The attitude was unhelpful and unfriendly. I accept that this was my mistake but the attitude of the staff member led to me being upset about the situation. Parking was available 2 streets away with a hotel discount of $2 for a $22 cost for overnight but as I have a spinal problem and use a walking stick this was inconvenient. The front desk supervisor did provide a letter of apology and an offer of a six pack of beer but I refused this. My major gripe comes with the definition of LUXURY which the rooms are described as in the website. My room, no 4, was small and overlooked a service alley with noise of bins being moved at night being very disturbing. There were no face cloths in the bathroom and no shwr gel or moisturiser either. The lighting was extremely poor with an entry light, one wall light above the wall hung TV and one desk lamp between the twin beds. No safe was provided and the wall hangings consisted of a fabric panel above the bedhead and nothing else. Additionally there was one dining like chair at the desk and no other chair in the room. There was trouble with internet connection and I ended up with two hard wired cables and finally a wi fi router. In 16 days in WA this was the worst room we had and no where came up to the standard of Best Western Carnarvon, a 3 star hotel, where we had to stay for one night while driving the 1275 km from Perth to Exmouth It had all the items I have mentioned above in a much larger room for 60% of the cost at Bannister. There may be better rooms at this Hotel but I would advise caution in accepting that it is a luxury hotel.
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- Also Known As:
- The Bannister Suites Fremantle Hotel Fremantle