We booked a 3 night stay starting October 23, 2013. We booked a private twin room, which seemed very nice, with great location and views. However, the first night I had the worst nights sleep of my life, as i could feel myself being bitten all night. It was only in the morning when I inspected the sheets that I realised this was due to bed bugs (i've never encountered bed bugs before in my life). The there we approximately half a dozen dead bed bug on my sheet, and brown smears everywhere. We had scheduled to visit Jungfraujoch early that morning, and departed before the hostel reception was open. When we arrived back after lunch and complained to reception, they were already aware of the problem ( we could tell they have been in our room as the dead bugs were gone and trash emptied). They apologised, upgraded us to a private double room, and paid for us to use their laundry facilities. Overall, we were satisfied with the way they handled the situation, however, our stay was definitely much less enjoyable as a result. I received over 250 bites all over my body, and my wife around 140 (including her face). I am writing this review 1 week later and we still have all of the bites and they itch almost every moment of the day.
Other than the bed bugs, our stay in Lauterbrunnen was amazing. The hostel was one of the best we have stayed in and Jungfrau was well worth the exorbitant entry price. Just don't stay in Room 11 any time soon, as we have seen another recent post about bed bugs in this room. They told us that they had the room professionally exterminated recently, but we are still disappointed that we were given this room, as the hostel seemed relatively empty. We can't help but feel that they were using us as test dummies.
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- Also Known As:
- Valley Hotel Lauterbrunnen
- Valley Hostel Lauterbrunnen, Switzerland - Jungfrau