My partner and I have just spent a week at the hotel and had a wonderful time.
About a week before we we due to arrive we received emails from the hotel to see if there was anything we needed and they arranged for a taxi to pick us up at Faro airport. From then on the staff of the hotel were unbelievably helpful, with nothing being too much trouble for them, and they always had a smile on their face. A special mention has to be made for Jorge who, despite working long hours was always smiling and cheerful.
The rooms were excellent. The mattress was a little on the hard side for our liking but the private balcony and rustic charm of the room more than made up for that. We didnt mention the bed to staff, but I am sure that if we had they would have helped with the problem. The wooden floor had a carpet around the bed and the annoying "sausage" pillows mentioned by a different reviewer were not in our room.
Breakfast was supreme, with a selection of meats and cheeses, bread and rolls, and croissants and cakes, as well as cereal and fresh fruit. There was a wide variety of tea available as well as fresh fruit juice and coffee. They even had soy milk as well.
The hotel, being a converted convent, was so relaxing and quiet. We were woken every morning to the sound of birdsong and church bells chiming the hour were audible but not annoying.
Whilst we did not try the restaurant for lunch or dinner, we did relax in the bar occassionally. Whilst the it did not always have a member of staff in it, there was a message to call recepton on the phone provided if anything was required.
I would happily recommend this hotel to anyone. Indeed we have all ready told friends and family members how good it was and would willingly stay there again.