The restaurant is very well decorated nevertheless the daily fresh pasta, that we have ordered, is coming from the supermarket (confirmed by the employees) and charged at €15!, I considered this an outrageous!
The service was very, very slow and when I discussed with the waiter the issue related with this daily "fresh pasta", he told me that would be a dish that he would not recommend to anyone .
To conclude this great experience, they charged for this supermarket Pasta!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 30, 2012
Dear client, we always take into consideration all of our clients ´reviews and think of them as a basis to keep improving our work and the quality of our cuisine. However I really did not understand the scope of your review and I will explain why.
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At Amore Vero we use the freshest and best quality ingredients in our cuisine: DOP genuine italian smoked meats and cheeses bought from an italian supplier, DOP portuguese extra virgin olive oil, the best quality italian dried pastas, also bought from an italian supplier, and fresh vegetables, meat, fish and seafood as opposed to frozen ones. We use homemade stocks (made with fresh ingredients in our kitchen) in all our sauces (vegetable stock, beef stock, duck or chicken sauce and seafood stock depending on the dish) and refuse to use any processed ingredients and powdered sauce mixes whatsoever.
When you complained about the pasta dish (served no to you but to your wife, you said your pasta dish with salmon was excellent) the waitress offered to bring you a different dish of your choice and you explicitly told her that that was not necessary at all. At the end of your meal you asked the waitress if the pasta had been made in our kitchen that day and she told you the truth: no it was not, actually the chefs buy it from a supplier, she answered.
We do not buy our italian products in a supermarket, we are running a restaurant not a family household. In most supermarkets we usually find 400 grams packages of poor quality fresh pasta. This fresh pasta (Cappelletti) is bought to one of our italian suppliers: it is made by hand in Italy with 00 flour, durum wheat flour and stuffed with DOP Prosciutto Crudo, DOP Prosciutto Cotto and DOP Parmesan and contains no additives.
Perhaps you need to be informed that Cappelletti is the most time consuming pasta to make and that is why we buy it from a genuine italian products supplier in the summer (since we are fully booked everyday and have lots of mise en place to do in the kitchen but still want our clients to try this pasta).
The rest of the year we make our fresh pasta (and keep using the best quality italian dried pasta also) like pappardelle, ravioli, black fettuccine, etc. When we make our fresh pasta we do not make it only for that day (again we are running a restaurant not a family kitchen) and we have several different solutions to keep it: refrigerate it, dry it naturally or freeze it, all of these solutions allow the pasta to maintain its flavour qualities and ensure the safety for consuption.
You chose not to accept a different dish but to complain on Tripadvisor and to divulge your review in a language that is not your first language. You are portuguese and your wife is italian so what is the purpose of writing a review in english? Unless you have a clear hidden purpose or some defamation intention.
Your wife ate the pasta so why should we not charge it? I eat this pasta all the time and can assure its quality. You were the first client to complain about this product. It would be fine to charge it if it had been made in our kitchen but it is not ok to charge it since someone else made it and we bought it? Someone had to make it, cappelletti do not grow spontaneously in packages.
Regarding your complaint of a slow service since you were feeding your baby the waitress did not want to be intrusive or to rush you, next time make sure you ask to speed up everything so that your food gets cold while you feed your child and we will quicly cook your dinner in the kitchen.
You also mentioned that the waitress said that she would not recommend that pasta dish to anyone when what she said was that Capelletti was not the first dish to be recommended by the waiters. And this is not due to the quality of the pasta but because it is a simple dish. There are dishes on the menu that the chefs like to promote primarily in order to highlight their creative abilities.
Caro cliente, esta crítica deveria ter sido escrita em português e na minha opinião é completamente injusta e difamatória pois trabalhamos todos os dias arduamente para manter os níveis de qualidade da nossa cozinha e a boa reputação do nosso restaurante.
Atenciosamente, os melhores cumprimentos
Proprietário e chef Amore Vero
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.