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“Terrible expirience with Narva hotel” 1 of 5 stars
Review of Narva Hotell

Narva Hotell
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Narva Hotell
3.0 of 5 Hotel   |   Pushkini 6, Narva 20308, Estonia   |  
Hotel amenities
Ranked #1 of 2 Hotels in Narva
Certificate of Excellence
Tallinn, Harjumaa, Estonia
1 review
“Terrible expirience with Narva hotel”
1 of 5 stars Reviewed August 13, 2013

I’m and my husband have planned to stay in Narva(Estonia) for one night. In booking.com search we found that Hotel Narva located at Puskini 6, Narva, Estonia has five available standard rooms. When we have rived to the Hotel Narva the hotel administrator told us that in the hotel are only one available lux-room witch costs double price comparing to standard room price. When we have asked hotel administrator why they have in the booking system five standard rooms too?! The answer was a bit strange ever – “The standard rooms are not available because they are not clean and have dirty linen.” As the result the administrator doesn’t want to provide us standard room and have offered only lux-room. Administrator was very rude and overall expression of the hotel was only one star not more! Finally, we have state in the nice hotel King Boutique hotel located at Lavrentcovi 9, Narva. I would recommend for everybody hotel King!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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32 reviews from our community

Traveler rating
    9
    13
    8
    1
    1
See reviews for
7
10
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Bulgaria
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 13, 2013

We stayed one night, check in was extremely fast, very friendly staff, nice food (dinner and nice selection for breakfast). We had room with sauna - highly recommended for everyone, and some drinks complimentary from the hotel in the fridge (was a nice surprise) Room was nice, clean, comfortable. Very good location - next to railway station and bus station, and its a center of a city as well. Also we got 10% discount by booking on-line.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
174 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed July 7, 2012

Free parking in front of hotel, good elevator, close to tourist sites, good size room. Shower is just a corner of bath and water gets out of shower area. Restaurant dinner was good but included breakfast was not appealing. Staff had limited english but were friendly and helpful. It was hot the night we were there and no AC and no fan.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Helsinki, Finland
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 2, 2012

Excellent location, large clean rooms, very friendly personnel who also understand English at least to some extent. Next to the Russian border, Russian is generally spoken and understood, but that is not always the mother tongue of tourists. The evening meal was ok, but the breakfasts were disasterous: though the waiters were friendly, they didn't have a full command of their job, the service plates on the breakfast buffet table were empty and not completed, no coffee or tea cups etc. You had to go yourself in the kitchen to require some service and this well before the breakfast time was over.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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St. Petersburg, Russia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 13, 2010

I did not know where I would stay for the first 3 nights in Narva, before I rented a flat for one month. As the Hotell Narva is close to the coach station where all buses from Tallinn ends I deceided to step. In the inside the rooms where all new and with the softest pillows I ever had. The restaurant with a small choice of meals was ok for me. The staff where super friendly and after a month I stayed the last night here before leaving to St.Petersburg and at 6 am I received specially made for me salmone sandwiches! A great service which shows the hospitality of this hotel! For me in Narva this hotel is my first choice.

  • Stayed February 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Narva Hotell

Address: Pushkini 6, Narva 20308, Estonia
Location: Estonia > Ida-Viru County > Narva
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Narva
Price Range (Based on Average Rates): $
Hotel Class:3 star — Narva Hotell 3*
Number of rooms: 51
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