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“Customer care???” 2 of 5 stars
Review of Islande Hotel

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Islande Hotel
4.0 of 5 Hotel   |   20 Kipsalas St, Riga LV-1048, Latvia   |  
Hotel amenities
Ranked #34 of 102 Hotels in Riga
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Customer care???”
2 of 5 stars Reviewed February 16, 2014

Hi all, hotel was nice,room was clean, but service on reception was unbelievable bad, if you would like to experience post soviet union service you are welcome to that hotel. Not sure how they get 4 star hotel. Thanks

Room Tip: Don't book single room, prices are same.
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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272 reviews from our community

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    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Tartu, Estonia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 8, 2014

I wouldn't recommend this hotel, because:
- The twin room was quite spacious but cold. The room heating showed +30°C, but in the room was only +17°C (outdoor temperature was +3°C).
- Bathroom floor was cold, no heating system.
- There is an ironing room, but the iron doesn't working.
- The internet connection on the second floor was poor.
- On the room key card envelope was written breakfast Sat-Sun 7-11 a.m. but 15 before 11 wasn't any wood in the breakfast room. Impolite guy at reception say's please contact to the manager. It looks like he doesn't work in the hotel and solve any problem.
- This is not real 4-star hotel:(

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Riga, Latvia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2013

Arrival experience was spoiled by impolite guy at reception... The room was quite spacious. However it wasn't very clean - while closing curtains, I discovered a spider in the corner... You can find marks and stains on the carpet... As we were told all double rooms - 2 beds pushed together, moreover hotel does not provide double duvets, only single.
Breakfast choice is good. There is even porridge provided, the type of which is changing every second day. In general the value was not too bed.

Room Tip: High floor would have a better view.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2013

Located centrally, clean comfortable modern hotel. Definitely consider visiting again as is located 5 min walk to Fair Centre, 10 min by taxi to centre, also exit towards airport is nearby, no need to cross rivernfor that-avoids traffic jams.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Frankfurt, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2013

Hotel located near the Old Town, it's like a 10 min walk. Bus station is about 2 min from the hotel. The rooms are clean, towels changed every day, everything you need, you have. There is an ironing room, you can use it any time. I stayed here for 3 weeks and it really felt like home. Awesome staff, bowling alley, billard tables and some game machines in the basement. The breakfast is awesome, a lot of things you can choose from. If i come back to Riga, i'm staying here again!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Hillsborough, United Kingdom
Top Contributor
193 reviews 193 reviews
56 hotel reviews
Reviews in 36 cities Reviews in 36 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed December 9, 2013

This is a high quality hotel, located on the island in the river on the seaward side of the large cable stay bridge that can be seen in teh river views of the city.

The hotel had good facilities (Spa) and well sized comfortable rooms. My room had overlooked the river and the old city. Bed comfortable.

Breakfast was well provisioned with lots of choice, perhaps too much - so best to allow plenty of time for this ...

Hotel downside is that it lacks warmth / atmoshere in reception/ bar.

Room Tip: ask for a city view
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Yerevan, Armenia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 3, 2013

Hotel located on the other side of the historic center , across the river Daugava - near the bridge. Very nice hotel with direct transfer from the airport. Clean rooms, very good breakfasts. The panoramic view from the windows is wonderful. Hotel is very close to the shopping center with a good supermarket. Hotel very close to the city center- just cross the bridge:) Internet is free at the room. Very friendly staff at the reception and very fast registration. Suitable conference rooms and good organized coffee-breaks.

Room Tip: be far from the lift
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Islande Hotel

Address: 20 Kipsalas St, Riga LV-1048, Latvia
Location: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Riga
#18 Business Hotel in Riga
#27 Luxury Hotel in Riga
#34 Romantic Hotel in Riga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Islande Hotel 4*
Number of rooms: 205
Official Description (provided by the hotel):
Islande Hotel was opened on March 2006.The hotel is located in Kipsala, in the center of Riga - a 10 minutes walk from the Old Town. For guests’ comfort we offer 205 well equipped rooms for non smokers and smokers, 29 non- allergic rooms and 7 rooms for guests with special needs. All rooms arranged in a modern reserved Scandinavian style. 5 conference rooms, business centre, spa, gym, souvenir shop, closed parking lot. ... more   less 
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Also Known As:
Islande Hotel Riga

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