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“Latvian elegance” 5 of 5 stars
Review of Hotel Bergs

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Hotel Bergs
5.0 of 5 Hotel   |   83 / 85 Elizabetes, Riga LV-1050, Latvia   |  
Hotel amenities
Ranked #4 of 102 Hotels in Riga
Edmond, Oklahoma
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Latvian elegance”
5 of 5 stars Reviewed August 1, 2013

We chose the right hotel for our stay during the Dziesma Svetkus. The rooms were beautiful and the bathrooms filled with special touches.
The hotel was an easy walk to Old Town Riga and other historic spots. But we didn't realize that we'd be only a block away from the park with all those wonderful Latvian wares and a stage with performances.One of my grandsons even found some chess players there to test the skills of a seven year old. Also Bergs Plaza was a delightful area in a city that is still recovering from occupation and a bad economy.
The staff was exceptional and went beyond the call of duty to make sure our group of seven got out to Mezparks for the Grand Finale concert.
The hotel has paid attention to its past and my youngest daughter and I were invited to the Bergs' celebration of its history during our return visit. It was a special night.

Stayed July 2013, traveled with family
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213 reviews from our community

Traveler rating
    156
    45
    8
    1
    3
See reviews for
39
68
14
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Nashville, TN
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

My family (kids ages 16 and 6) stayed here for 3 nights. Location is very convenient to the train station and supermarket. Also a great city park (for kids and adults alike) is a stone's throw away. The Garage (wine bar and great tapas) is located in the same courtyard. Would stay there again!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 14, 2013

We arrived on a rainy day in Riga and had a pre-arranged pickup from the bus station, courtesy of the hotel package we had booked. My wife and I had to literally run to keep up with the driver as he wound his way through people and busses to reach the car. If he was not over six and a half feet tall, we might have lost him!

For check in, we were greeted by a desk agent that didn't seem to know how to smile at all. Her monotone delivery did not exactly make us feel welcome either. That, coupled with a reluctance to provide straight answers about something as trivial as the weather forecast didn't sit well.

We booked one of the loft rooms with the hope of having a balcony, but evidently not all of those rooms have one - which we didn't realize from the website. The room turned out fine, as it was clean and had good shades to help block out the late-night sun in the summer.

This hotel is part of the "Small Luxury Hotels" of the world listing, but they are not providing the level of service that other hotels on that list execute without issue. We have stayed in a few of the other properties on that list, and found the Hotel Berg isn't keeping pace. They did not offer to carry luggage to the room, we did not have turndown service, we did not receive new waters in the room each day, but mostly it is the general attitude of the staff that is not up to snuff.

Overall, it was neither the facility nor the breakfast offerings that prevent a higher review score. It is the general attitude of the staff that turned us off. If you are after a luxury stay, this isn't it.

Room Tip: If you want a balcony room, ask about your options. You don't necessarily get a balcony with a...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Manager at Hotel Bergs, responded to this review, July 17, 2013
Dear TwoOhTravelers,

Hotel Bergs was honored to accommodate you during your visit in Riga.

Thank you for the time taken to provide us with your detailed observations on service and personnel at the Hotel Bergs.

Referring to your comments about our hotel, we have to regretfully admit that the service provided in your case did not comply with the hospitality standards set by the Hotel Bergs and we have already made orders and instructed our employees to avoid such situations in the future, as our aim is to provide the best possible hospitality to our guests.

We want to apologize for all the inconveniences you experienced, yet we hope that your stay at the Hotel Bergs will be a positive memory after all.


On behalf of a management team,

Janis Klavins
Marketing & Sales department
Hotel Bergs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 14, 2013

Where to begin ? A fabulously friendly and efficient hotel. In most cases being nestled in the middle of other shops and restaurants would be a drawback but here it added to the pleasant quirkiness of the place. The public spaces were very well appointed but the bedrooms are excellent with very comfortable bed, much appreciated at the end of long days . They say the restaurant is one of Latvia's best and they are right ,also very reasonable.

Room Tip: Mine was 211 , I was very pleased
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 29, 2013

they had very efficient and helpful staff. though the hotel is not in a very prime location, we could find all basic necessary things in the nearby areas. there are good restaurants in the vicinity. the bergs bazzar has so many shops. our room had a kitchenette which served our purpose.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed May 14, 2013

A beautiful quiet hotel located in the centre of the town close to many restaurants, bars and shops. But the only sure is that you will prefer the restaurant of the hotel! The staff very friendly and very professional! The hotel's decoration combines modern and classic style. The rooms are really comfortable and well designed.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, MA
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 7, 2013

The Hotel Bergs is a very quiet and well appointed property that benefits from a central location at the heart of Riga and close to the main city parks and the Opera House. The hotel is surrounded by a complex of restaurants, including a gastropub and a few other bars and upscale shops. The restaurant in the hotel is one of the best in Latvia, with an impressive menu of local fish, game and produce. I booked with my Visa Signature card and was given a major room upgrade and a restaurant discount voucher and free complimentary breakfast. The hotel has very good fast WIFI, flat screen TVs and well designed modern rooms.

The hotel staff is friendly and well trained, including the restaurant staff which automatically brought me my favorite tea each morning as soon as I sat down at the table. The Hotel Bergs is a short walk to the Old Town in Riga without any of the drawbacks of being located in the OldmTown proper, with all of the late night noise. The Riga flower market is a few blocks away and well worth a visit, as are the two main parks in Riga. The park closest to the hotel has a very pleasant teahouse which makes a nice stop after a walk in the park. Nearby Blaumena Iela street a few blocks up is lined with some of the nicest Art Nouveau buildings in Riga, as well as a few good restaurants.

Hotel Bergs strikes the right balance between the classic and the modern, with some authentic classic Latvian art and contemporary furnishings. It is a much friendlier place than the Grand Palace Hotel and has all of the amenities of a mid-sized hotel without being too big. My room was very spacious with a complete small kitchen, seating area and comfortable modern furniture. Will definitely return.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bergs

Address: 83 / 85 Elizabetes, Riga LV-1050, Latvia
Location: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Riga
#3 Family Hotel in Riga
#4 Luxury Hotel in Riga
#5 Business Hotel in Riga
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Bergs 5*
Number of rooms: 38
Official Description (provided by the hotel):
The Hotel Bergs, a member of Small Luxury Hotels of the World, is a boutique hotel, located in the business center of Riga in a charming pedestrian oasis called Bergs Bazaar. The Old Town, the Latvian National Opera, and most of corporate and government offices are 5-10min walk away. Opened in July, 2003, Hotel Bergs offers its guests 38 individually designed spacious suites (45-80 sq.M.), Several elegant conference and meeting rooms with state-of-the-art equipment. The Bergs restaurant, which has a veranda and summer terrace, is one of Riga's leading gourmet restaurants well known for its fine cuisine. ... more   less 
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Also Known As:
Bergs Hotel Riga

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