Location isn't exactly central (roughly 20 minutes walk from the center) but taxi in Riga come really cheap so in the end that should not be a big deal.
The staff is very kind and helpful and some of them (unfortunately I forgot the names) are the reason why I gave it a two rather than one.
The bad part was the room and the management. I ended up in an annex outside the hotel. The stairs that granted access to the room constantly smelled of cat pee. The room can be described at best as basic, since there where still holes in the walls and ceiling providing proofs that the room wasn't exactly ready to be occupied. There was no night table nor a phone, so I wasn't able to receive calls (or wake up calls) and any time I needed something I had to step out of the building to reach the reception in the one next door, which is not so nice when it rains.
I mentioned the above flaws to the desk and shortly after I was notified that the management didn't see any problem in it, which made me realize that "customer care" are two words with which the management isn't very familiar with.
Keeping in mind the management response, is unlikely that I can stay there again or suggest somebody to do so.
- Also Known As:
- Elizabetes Nams Riga
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