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“loved it” 4 of 5 stars
Review of Hotel Gutenbergs

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Hotel Gutenbergs
4.0 of 5 Hotel   |   Doma laukums 1 | Entrance from Muku street, Riga LV-1050, Latvia   |  
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Ranked #45 of 102 Hotels in Riga
Kotka, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“loved it”
4 of 5 stars Reviewed November 11, 2009

Great service. Renovated with nice old style. In the heart of old town. Fair price for sure! and breakfast was good also...

Stayed November 2009, traveled as a couple
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184 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Oslo
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 15, 2009

Do, do, do…. We stayed at Hotel Gutenbergs for 2 nights last week and had a fabulous time. My experience was a small, family-run hotel with very friendly staff who were helpful with all matters, large or small. My room was in the old wing of the hotel: exposed beams, old-fashioned furniture and ever-so-slightly sloping floors – very charming! I caught a glimpse of a newer room which looked nicely decorated. All mod-cons present – tv/phone/mini-bar; room and bathroom were spotless. We had our breakfasts (good selection) and a lovely lunch in the restaurant. The location is superb and the conference facilities are excellent with a lovely view over Old Town roofs. On future visits Hotel Gutenbergs will definitely be my first choice!

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, UK
Top Contributor
95 reviews 95 reviews
45 hotel reviews
Reviews in 55 cities Reviews in 55 cities
186 helpful votes 186 helpful votes
1 of 5 stars Reviewed September 16, 2009

Based upon our experience – just don’t. The Gutenbergs, without doubt, is one of the worst hotel experiences I have had in many years. Even if you pay basic money you expect a good night’s sleep in a clean, comfortable room. You pay for 3 or 4 star, you definitely expect something better. The Gutenbergs just lets you down, never impresses and doesn’t even deliver on the basics.

We booked a tour of the Baltics, including Vilnius, Riga and Tallinn – with private transfers between the cities and a guide to show us the sites of each city. The offered hotels in Vilnius and Tallinn are at the top of the Tripadvisor recommended lists – the Gutenbergs was not, it’s about half way down. I’m a big fan of Tripadvisor and I should have known to trust my instincts and to request a different hotel. However, the tour company assured me that it was a popular choice and that they had previously had no problems – indeed that they highly recommended the Gutenbergs.

You can’t expect staff to be happy and smiling all of the time – but come on, the sun’s shining, just one smile, an occasional hello rather than a grunt, perhaps even a little willingness to help would make a difference. Perhaps we got the wrong crew – but they were miserable, really miserable.

We had booked a double room. We had already dragged our own luggage up 10 steps to the reception area, and were then told that the elevator didn’t serve our floor, and no there was no-one to help with our luggage. We then had to drag our luggage up another 10 steps to a mezzanine level to find our room – with twin beds. Back down the stairs with luggage. No she wasn’t really sure if she had any other double rooms. At last she managed to find one. This time on the third floor. Yes the elevator went to the third floor, but it still took another five steps, with our luggage to get to the new room - the smallest, darkest, most miserable room in the history of hotel rooms. If you are less than 5’8” you’d probably be OK to move around – but the stale smell and the10 degree angle, off horizontal, on the bed would have made it a very miserable stay. A telephone complaint about the room, no hangars, no access to the internet brought the offer of a third room. They managed to bring us the key this time, but we still had to manage those 5 stairs with our own luggage to another room on another part of the third floor.

Where to start describing this final room for our two night stay - small and very cramped, the luggage rack was stored on top of the closet, and just enough space to use it behind the entrance door. The room and bathroom were clean (shower, no bath and no plug for the wash basin) although the decor was very much dated and in need of a refresh. However, the cover for the bed was just plain dirty, I can’t imagine how long it had been since it was last cleaned. It felt dirty and smelt dirty – you were never going to put your bare skin against that living organism!. The curtains were very effective at keeping the room dark, if you were prepared to climb on the chair to step on the desk to draw them by hand. Trying from floor level, just brought the right had curtain right off the rail. Don’t sit on the bottom left hand corner of the bed – the mattress collapses into the frame.

The bed was comfy and you could certainly get off to sleep – however be prepared for the crowds outside and the all night partying. They stop around 3.00 am. No need to ask for a morning call – at 7.50 each morning you will be awake, I guarantee. That’s what time the cathedral bell (just 50m distant) starts to chime to call the faithful to service. Might be quaint for some, but not if you have spent the night listening to the revellers outside of your window.

The registration card advises you to lock your valuables in your room safe, as the management accepts no responsibility for items left in your room. There are NO room safes, there is a safe at the “low-security” reception. This is often unmanned – and all the old fashioned room keys are there on display for any stranger to come and take. No wonder they don’t accept any responsibility for your valuables.

There is much fanfare about the rooftop terrace at the Gutenbergs – advertised outside the hotel, in the elevator and in your room as open from 11.00 to 1.00 am every day. Not when we were there – “too cold” was the explanation with a look of disdain that would have frozen over hell anyway! Except everywhere else in town was open to the outside elements.

“Hello room service, please may I have a cup of tea and a cup of coffee (no facilities in the rooms to make your own!)?” No you can’t, but there is a restaurant across the road where you can go and buy one. She actually might have been smiling when she told me this one.

Breakfast looked to be OK, if you were German – they got waiter service, breakfasts to order and baskets of croissant and bread rolls at their tables. The rest of us had to do with no bread rolls, jam (jelly) that had all finished, and the remnants that the Germans didn’t want. Please, what does it take to smile when you say “Good morning”?

Good points – an amazingly good location in the heart of the Old Town; an excellent bowl of porridge for breakfast (the Germans don’t like porridge!); and enough disaster stories to dine out on for the next month.

Don’t, you have been warned.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 10, 2009

The Hotel Gutenberg in Riga, a lovely hotel in the old town of Riga.
Named after the Gutenberg bible, the hotel is full of character and style .Mind the beams! Very clean with a high standard of furniture and decoration.
Excellent reception staff always very polite and helpful. We had a thoroughly enjoyable stay in an excellent location.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Ireland, Ireland
Top Contributor
107 reviews 107 reviews
107 hotel reviews
Reviews in 81 cities Reviews in 81 cities
687 helpful votes 687 helpful votes
5 of 5 stars Reviewed March 28, 2009

My wife & I returned recently from a very pleasant weekend in Riga where we stayed at the excellent Hotel Gutenbergs located in the old town.Our flight landed in the evening & we used a red taxi from outside the airport to get to the hotel.The journey took 15 to 20 minutes & cost 8.11 lats.Immediately on entering the hotel we got a good feeling about the place as the reception area was so clean,roomy & well furnished & the girl on duty greeted us with a pleasant smile & perfect english.Check in took no more than 2 or 3 minutes & we were soon in our room which was,to say the least,different.It was obvious that a big effort has been made to keep the old charm of the building as the whole design of the room was like a throw back to the past with timber beams,low ceilings etc but the result of it all was a great cozy feeling.The room was a good size,immaculately clean with a very large wardrobe,so no problems with clothes storage.Tv had a couple of english speaking channels including bbc news 24.The bathroom was also very roomy & again spotless with plenty of towels,shampoo,hairdryer etc.We couldn't find any faults with our room apart from the fact that we seemed to be next door to Riga's noisiest visitors who seemed to have a fetish about flushing the toilet & running the shower at ungodly hours on the one night that they seemed to be there.
Breakfast was good with a decent choice of cereals,bacon,spicy sausage,scrambled egg,toast,fruit,yoghurts,tea,coffee,fresh orange juice etc.On our 3 mornings there was always plenty on offer & the dining room was never anywhere near to being full.We found all the staff in the hotel to be very friendly & helpful.All spoke english fluently & all had a great knowledge of the city whenever directions etc were needed.They were a definite plus to the hotel.
If ever a hotel was well located for seeing the sights in a city then the Gutenbergs certainly is.It is literally only a few seconds walk to the Dome Cathedral & only 2 or 3 minutes walk from the House of Blackheads,occupation museum & St Peter's Church.The Castle,Three brothers etc are all within very easy walking distance.Alus Seta, Rozengrals & Raja Indian restaurants are also very close by as are a couple of Double Coffee outlets.
We found Riga to be really easy to negotiate on foot with most of the major attractions all reasonably close by to one another.We comfortably saw everything that we had planned to see in about a day & a half & that was even allowing for us to leave the hotel at around midday,not at the crack of dawn.The only time that we needed to use the public transport system was to get to the Ethnographic museum which we reached by bus & which was well worth the journey.
We liked the Gutenbergs for it's location,it's comfort & cleanliness & for it's excellent staff & we certainly wouldn't have any reservations about recommending it to any of our family or friends that may visit Riga in the future.We'll certainly stay there if we are lucky enough to be able to visit Riga again

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
120 reviews 120 reviews
62 hotel reviews
Reviews in 67 cities Reviews in 67 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 8, 2008

Very interesting converted old building in a great location in Riga's old town, just steps from the cathedral and within easy walking distance of all the sights, the central market and the river. The room was spacious and warm, well-equipped and spotless. In an old building like this, some "quaint" is inevitable; in this room it was the angle of the floor. There was also plumbing noise from next door so if you are looking for perfect in the building, go to a new hotel and skip the character and location.
The staff are pleasant and helpful without being effusive but I think this is the Latvian way. Breakfast buffet had ample choice. I did not eat in the hotel apart from this.

Overall, I was pleased with my choice and would recommend it to anyone visiting Riga.

  • Liked — Location and comfort
  • Disliked — Nothing
  • Stayed December 2008, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Top Contributor
54 reviews 54 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed July 2, 2008

Charming hotel in the heart of Riga old town especially if you, like me, dislike the big hotel chains. This hotel really represents the old town's atmosphere.

Staff were friendly and the breakfast buffet was good.

Each room is different as the hotel was converted from something else. The first time I was there, I got a room with a big wheel in the middle. The second time, I got a more normal one.

  • Liked — The old time charm
  • Disliked — The very aunty-ish bed linen covers
  • Stayed November 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gutenbergs

Address: Doma laukums 1 | Entrance from Muku street, Riga LV-1050, Latvia
Phone Number:
Location: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#26 Business Hotel in Riga
#33 Luxury Hotel in Riga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Gutenbergs 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Gutenbergs Hotel Riga

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