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“Luxury place - not 5 star service” 4 of 5 stars
Review of Royal Casino Spa & Hotel Resort

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Royal Casino Spa & Hotel Resort
Terbatas 73, Riga LV-1001, Latvia   |  
Hotel amenities
Ranked #48 of 102 Hotels in Riga
Borgå
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Luxury place - not 5 star service”
4 of 5 stars Reviewed May 1, 2014

Stayed there my husband and I, 3 nights in the end of April. The building was very bland and the glass door hotel entrance well camouflaged. After entering the building though, we stepped into to a world of velvet,crystals and classsss! =) The check-in was pretty smooth and the front desk lady saw us to our room, the Amsterdam suite, immediately right of the elevator on 6th floor. The immediate proximity to the elevator and the noise that came from the elevator was somewhat disturbing. Whenever someone would use the elevator, a quite loud clicking noise would start. The room was equipped with some complimentary pralines, stationary, Bvlgari toiletries, 2 pairs of indoor shoes and 2 hip towels + other towels in different size.

A few disappointing things were 1.the blankets - too thin and not high class 2. the only marketing material in the room in English language was the menu. All other booklets and pamphlets were only in Russian and Latvian. 3. The large flat screen TV had exactly 2 non Latvian or Russian channels, neither of them entertaining to a +30 couple..

Besides above, we were pleased with the room, furniture, amenities etc.

We had dinner at the Russian Drova restaurant at the hotel the first evening. Service (young male servant) and food there I will most warmly recommend, and the bill was very ok too.
A bit over 50 EUR for starters+mains+drinks for 2.

The Lobby bar says a lot about itself: "enjoy good atmosphere and music with Your friends"
The atmosphere were 1 or 2 servants + 1 or 2 of their friends in the far most part of the hotel - a dark place, and the music was not music to our ears. I don't think I heard more than a few Latvian songs there during our 3 nights. I will generalize and say that they played only Russian music which I consider a minus.

Upon check-in we were told that there is an Asian restaurant in the hotel. When we wanted to eat there though, we were told it is closed that day and the next days to come...

We did not use the gym nor the spa and there were no information about these in the room either. Like prices, services, treatments etc.

There was a bottle of spring water on the drawer when we got to our room. It took us 3 days to find out that that particular bottle was a courtesy to the guests, and free of charge. We found it out after reading more about our suite on the hotel web pages. No note about this anywhere in the room.

The cleaning service would straighten the blankets and puff the pillows, not arrange nor replenish anything.

Breakfast was included so in the mornings we would head down to the lobby bar. The first morning took us by surprise when we were given menu cards from where we would choose our breakfast. 1 choice from the range from the upper part of the menu card and unlimited amount of choices from the range on the lower part of the menu card. This kind of dining option was surprising, at first annoying but in the end OK.

The location of the hotel is not central and the surrounding of the hotel quiet. Luckily the taxi to city center was around 6 EUR during non rush time. Maybe it was low season but we saw about 5 other guests during our stay from Monday to Thursday.

We felt that the overall service from the staff at the hotel was merely a 3, not a 5. Yes, the ladies at the lobby smiled and answered but did not do their outmost nor were they humble,
and staff at the restaurant rarely smiled genuinely nor looked in the eyes too often.

Luxury that matters - is the slogan of the hotel. Luxury only matters when 5 star service meets 5 star accomodation. These did not meet during our stay.

Room Tip: Not recommending Amsterdam suite due to the noise from the elevator
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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15 reviews from our community

Traveler rating
    11
    2
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    2
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Families
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Russian first
  • Any
English first
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 18, 2013

The hotel has fabulous and cute kitschy design. Huge room with huge terrace and huge bathroom which included personal steam room. Great gym in the same building - had great several days decompressing from trans-Atlantic flight. Excellent and quick room service. Impeccably clean.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

Royal Casino Hotel is the best hotel I ever visited even though I stayed in the most luxurious five star hotels around the world (Four Seasons, Ritz-Carlton, WALDORF-ASTORIA etc…)
The service is excellent and all the staff is very friendly. I stay in New York suite and design is fabulous. Special thanks to management of this complex. I highly recommend this hotel.
Igor.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Casino Spa & Hotel Resort

Address: Terbatas 73, Riga LV-1001, Latvia
Location: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Riga
Price Range (Based on Average Rates): $$
Number of rooms: 18
Official Description (provided by the hotel):
This new and unique hotel and entertainment centre is located in the city centre of Riga, only an 8-minute drive from the old town and the train station. Royal Casino SPA & Hotel Resort offers luxurious suites, an elegant spa and beauty parlour, a fitness centre, and a wide variety of entertainment options. Asian cuisine can be enjoyed in the Tao Lounge and Drova restaurant specialises in Russian dishes. There is also a 24-hour Lobby bar. The individually designed suites are equipped with a wide range of amenities. Some suites have a sauna. Royal Casino SPA & Hotel Resort is the biggest entertainment centre in the Baltics, featuring the Royal Casino and the nightclubs Studio 69, La Rocca Revolution, and Tutti Frutti. Wi-Fi access is free in the entire hotel. Parking is available free of charge. The old town can be reached in a 20-minute walk, and the train station in 25 minutes. ... more   less 
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Also Known As:
Royal Casino Spa And Hotel Resort
Royal Casino Hotel Riga

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