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“Fantastic customer service” 5 of 5 stars
Review of Wellton Gertrude Hotel

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Wellton Gertrude Hotel
4.0 of 5 Hotel   |   70 Gertrudes Street, Riga 1005 , Latvia (Formerly Gertrude Hotel)   |  
Hotel amenities
Ranked #35 of 102 Hotels in Riga
Riga, Latvia
Top Contributor
235 reviews 235 reviews
38 hotel reviews
Reviews in 66 cities Reviews in 66 cities
413 helpful votes 413 helpful votes
“Fantastic customer service”
5 of 5 stars Reviewed October 3, 2012

One evening I was walking around Gertrude St looking for Stock Pot and I walked up and down and couldn't find it. I stopped in this hotel and asked them if they knew where it was but I couldn't remember the exact address and I lost my piece of paper where I had written it down. The woman working there told me it was Gertrude St but didn't know where the restaurant was which wasn't surprising given that I didn't have have the right name either and was referring to it as Stock Box. She told me they had free Internet in their computer in the lobby and I could use it to look for the restaurant. Thanks to her help I was able to quickly go on tripadvisor, find the exact address and she pointed out how to get there. The woman whose name I unfortunately didn't get but who was working on a weekday around 6PM at reception, really went above and beyond to help me. Given the fantastic customer service I received, I will definitely recommend this hotel to all my friends who want to visit Riga.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Service
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210 reviews from our community

Traveler rating
    71
    91
    37
    4
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Tallinn, Estonia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2012

Great rooms, VERY friendly and helpful staff. Breakfast is also good, would recommend it. rates are also quite low, so great value for money. A 20 minute walk from old town bypassing all the main streets. It makes the hotel in the center, but on a quiet street, so sleeping is very good.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2012

Unusually big rooms for the 19th century building in the center. Mine was about 18 sq. m. Area is very quite, while Old Riga (around Dome) is very noisy. Nicely done and spacious bathroom. Breakfast was decent and served in a nicely decorated room. Umbrellas in the lobby were very handy. Internet offered was wired, but on the upper floor I got free wireless network from somewhere.

Room Tip: Upper floor had free WiFi from somewhere.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Riga
1 review
5 of 5 stars Reviewed August 17, 2012

The hotel is good, the room is good but the girls work on the breakfast they aren't not sympatic, no smiley.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 9, 2012

This was the second time that I have stopped here, so Ithought it was time to put pen to laptop. The room are quite comffy,if the aircon works, mine was broke, I was told that all the rooms the aircon have broke down. Yet my colleagues was working ok!! (think they just didnt want to move me) Breakfast is ok, although the hot choice is quite poor, with only small sausages and plastic scrambled eggs. However, have the boiled eggs as they give you a choice of timed eggs. never seen that before.
The location is ok, but its a bit of hike into the old town, but it is only a 7 minute cab ride, which are quite cheap. WIFI works well and all in all not a bad place to stop for a brief business visit.

Room Tip: be part of a corperate company..........and that wont work either!!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Liverpool
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 30, 2012

We were stay in this hotel from Fri-Mon 3 nights. On Sat morning 10:40 we went to the breakfast room were refused entry by stuff one of the stuff she might called Evita she also reception stuff she said we late for breakfast time and need to wait 20 min. we returned 15 min and saw 4 empty tables but still refused entry told to come back 11:10. On returned we saw the b/room completed tidy empty just me and my friend, we in totally embarrassing situation. when I check with the hotel itinerary breakfast time week day 7-11 and week end 8-11 in fact wasn’t late since then i have very poor room service. We have to ask soap bath towers from reception every evening

Room Tip: Only one pillow is a very thin one
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brewster, Massachusetts
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 19, 2012 via mobile

Great desk staff, clean room and bath and a nice enough breakfast but a bit of a hike to the Old City if that's what you're here for. Wifi in the lobby rather than in your room. On the bright side, they were playing the Squirrel Nut Zippers this morning at breakfast...real wake up tunes !

Stayed May 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wellton Gertrude Hotel

Address: 70 Gertrudes Street, Riga 1005 , Latvia (Formerly Gertrude Hotel)
Location: Latvia > Riga Region > Riga
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#22 Business Hotel in Riga
#26 Romantic Hotel in Riga
#28 Luxury Hotel in Riga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wellton Gertrude Hotel 4*
Number of rooms: 76
Official Description (provided by the hotel):
Explore central Riga with Wellton Gertrude Hotel. Wellton Gertrude Hotel is situated within the central area of the city. The hotel is located in a nineteenth century Art Nouveau style building, which was restored recently, and offers 76 bright and spacious rooms. Guests will be able to enjoy close proximity to Old St. Gertrude church, Vermane Central Park, Latvian National Opera, Central Market and Riga Old Town. Riga International Airport is located about thirty minutes away from the hotel. The train station is within walking distance of the hotel. The hotel offers parking for guests during their stay. The guestrooms of Wellton Gertrude Hotel offer such amenities as air-conditioning, cable television, telephones, high-speed Wi-Fi Internet access, private bathrooms with showers and hairdryers, irons and ironing boards, in-room safes. ... more   less 
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Also Known As:
Fg Gertrude Riga City Centre Hotel Riga

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