First time in Tallinn and this hotel seemed to fit the bill in terms of location and reviews read. Situated just a stones throw from the old town, behind the city wall, relatively speaking it's in a quiet location. Entrance is via a courtyard, with the excellent Beer House and Red Emperors hostel situated to the right hand side (more about that later). A supermarket open until 23h00 is almost facing the hotel to pick up the essentials and to avoid the mini-bar prices.
Check-in experience was excellent, with very friendly smiling staff, so it was a nice welcome. The hotel only has three floors for rooms (the basement is the breakfast room) and 50 rooms. We were in room 210, with the window overlooking the courtyard. Rooms are of a good size, nicely decorated and kept spotlessly clean. The beds were fine, two singles, maybe a bit narrow for a four star hotel, but they served their purpose. The bathroom was again a Scandinavian inspired design, a wet room (so there is no separate shower base, so when the shower works most of the bathroom floor is wet). I'm not overly keen on the wet room concept but there was a squeegee mop to hand to deal with the water afterwards which helps. However like the room, it was totally clean.
There were a few small gripes with the room, that would make it even better. Install a few coat hooks on the side of the wardrobe or the wall and put a safe inside the room, for a four star, this should be standard procedure.
The location of the room overlooking the courtyard was an issue at night time, since we stayed Friday - Monday (3 nights) and naturally there was noise from the people at the hostel smoking and generally having a good time being weekend. Now I'm not one for believing people have to be silent, but singing "Englishman in New York" at 4am on a Saturday night/Sunday morning was not appreciated :) Admittedly, the window was open and as my friend said the next morning, two ear plugs and there is no issue. I did close the window during the 'Sting' night and the noise did lessen considerably and I could sleep again fine.
Breakfast was good, taken in the basement, with ample tables available considering the hotel is just 50 rooms. Some hot food (scrambled eggs, porridge, meatballs) with the usual cold options.
Service in the hotel was very good, my best example was one night I felt my single pillow was not sufficient, I did not want to get changed to go to the reception or call them for an extra, I decided to improvise with the top sheet of the bed and make an extra pillow to put under the pillow (you can tell I'm an engineer?) Anyway, the next day after the room was made, there were two pillows on my bed. It's not that common for cleaning staff to work this out and to do this. It sounds minor, but to me it shows the attention to detail and that counts. In addition, the reception gave both of us a free voucher for a football game being played on Saturday (we did not go the match in the end) but that was also a nice touch.
If I could I would rate the hotel 3.5 stars, so I round up to 4 stars. To give it 3 stars would be a dis-service, mainly due to the attentive and friendly staff. The best thing is that if you stay here, make sure your room is not facing the courtyard and you will get better sleep (there is not much of a view from that side, but who cares?) On the second floor, the rooms not facing the courtyard start at 212 onwards.
Recommended for Tallinn, I will be back to the city, I loved my time there and there is so much more than just the old town. I would consider to return to the Hotel Bern in the future.
Take a room not facing the courtyard, for example, on the 2nd floor these rooms are numbered 212 and...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.