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“Quiet and convenient location” 5 of 5 stars
Review of Swissotel Tallinn

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Swissotel Tallinn
5.0 of 5 Hotel   |   Tornimae 3, Tallinn 10145, Estonia   |  
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Ranked #2 of 84 Hotels in Tallinn
Toronto, Canada
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Quiet and convenient location”
5 of 5 stars Reviewed September 16, 2013

This was my second stay at this hotel. The rooms are modern, large and well equipped. Wifi access works well everywhere. Views from any room would be interesting. The location is convenient to Old Town, the airport and bus station. There are several restaurants within walking distance where the locals go for a good genuine Estonian meal. At night, there is very little traffic around the hotel so it is quiet without street noise. The breakfast buffet is hardy so no lunch is required. The swimming pool is restful. My only criticism of the hotel is that not all staff are conversant in Estonian which I find disappointing. When I am addressed in English and I respond in Estonian, I expect the conversation to continue in Estonian. More guest facing staff should be able to speak the language of the country.

Room Tip: The higher the floor, the better the view.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,133 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Moscow, Moscow City, Russia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 16, 2013

Total ignorance at reception. Room was ordered through Concur in advance, but at 12 am when we arrived we had to wait 2 hours until we could check in.
Elevator requires a guest card to work, but it constantly does not recognize a card, doors close and elevator rides somewhere it was called from leaving swearing guest inside.
Room is dirty and shabby, sticky marks from cups on the table.
Window severely leaks when raining. Kind a waterfall in the room.
Air conditioning thermostat was not working, the air flow has the temperature of outside air. It also roars as a jet plane.
Automatic door lock did not work, had to pull the door hardly.
Reception ordered a pirate taxi for us, and we had to pay 5 times more than standard rate.
At checkout they tried to charge us a payment for internet though we used prepayed corporate internet account.
Although breakfast was good, waiters and chambermaids are respectful and attentive.

Room Tip: Be aware when they have a check in hour or you'll have to wait outside.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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surrey
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 14, 2013

My husband and I stayed at the Swissotel Tallinn on a recent short break to Tallinn. The Hotel is a perfect base with outstanding service, lovely spa and modern and luxurious rooms all at an excellent price for the quality. The hotel is a short walk (about 10 mins) into the Old Town and has great views from the higher floors. Popular with conferences and business guests, the hotel is nevertheless great for those on leisure breaks. The concierge was very helpful booking restaurants for us and arranging a Tallinn Card (good value way to see all the highlights of this wonderful City).

Room Tip: Need to be as high as possible and facing North ideally.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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STL_Swissotel, General Manager at Swissotel Tallinn, responded to this review, February 10, 2014
Thank you for choosing Swissôtel Tallinn and for sharing your impressions with us and other travellers. We are happy to hear that the concierge could help you out with the restaurant bookings and I hope you enjoyed the city to the fullest. Tallinn Card indeed gives some helpful tips to see more of what Tallinn has to offer. I am also grateful for your comments about both Pürovel Spa & Sport as well as our guest rooms and the service quality. We do believe that the level of service provided by our staff is what can make one feel as comfortable as possible during travelling. We are glad to have followed your needs and expectations. It would be our pleasure to welcome you and your partner back in the nearest future to experience more of what Tallinn has to offer!
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Queensland Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2013

Very special hotel. Thoroughly enjoyed the swimming pool and the spa. Great coffee shop and bar on the ground floor. Easy access to buses and old town. Very helpful staff. Great views of Estonia from higher floors. Would certainly stay again.

Room Tip: High floor good views
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Top Contributor
151 reviews 151 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 13, 2013

This place has it all, every conceivable electronic gadget, upscale TV's, showers, rooms, lighting, MANY outlets to charge your various batteries, and clean as clean can be. It's a bit of a hike to the old city, but a very nice hotel.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamburg
1 review
5 of 5 stars Reviewed September 13, 2013

I would come back for sure, very attentive staff. The room was the best: large, clean, comfortable, incl. work area. General "feel good" atmosphere. Great swimming pool with sauna and steam room. very friendly staff.


  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

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London
1 review
5 of 5 stars Reviewed September 13, 2013

stayed 2 nights and was very comfortable. arrived very late on first night and ordered room service even later but still staff were friendly and the food quite good. the conference staff were very efficient and generally I would say this is a really nice hotel. My room on the 29th floor was lovely and views were great.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Tallinn

Address: Tornimae 3, Tallinn 10145, Estonia
Phone Number:
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Tallinn
#1 Business Hotel in Tallinn
#2 Family Hotel in Tallinn
#2 Romantic Hotel in Tallinn
#2 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Tallinn 5*
Number of rooms: 238
Official Description (provided by the hotel):
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more   less 
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Also Known As:
Swissotel Tallinn Hotel Tallinn
Swissotel Hotel Tallinn
Tallinn Swissotel Hotel

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