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“Modern World Meets Old World” 4 of 5 stars
Review of Swissotel Tallinn

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Swissotel Tallinn
5.0 of 5 Hotel   |   Tornimae 3, Tallinn 10145, Estonia   |  
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Ranked #1 of 84 hotels in Tallinn
Waterloo
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
“Modern World Meets Old World”
4 of 5 stars Reviewed December 30, 2012

What a terrific hotel in an amazing city. My first time at this hotel and Tallinn for a conference and neither disappointed. The room was amazing with a king bed and ultra modern amenities that were top quality. The blackout curtains were appreciated, the internet was reliable and the coffee machine was the BEST I have ever experienced in a hotel room. All of us from North America were raving about it! LavAzza Blue. The set-up for the conference was definitely 'different', the food was underwhelming and strangely difficult to locate. The top deck lounge/bar made for a great 'end of the day' gathering spot overlooking the port. Since it was June we could watch the tourists coming and going since we there was only about two hours of darkness. I did have an in-room issue but the engineer was very helpful and was ve3ry adept at problem solving the situation.

Great experience, wonderful hotel, remarkable city!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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957 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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Tokyo, Japan
Top Contributor
133 reviews 133 reviews
101 hotel reviews
Reviews in 91 cities Reviews in 91 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed December 20, 2012

Our first experience of a Swissotel and it was an excellent one!

The room was superb; great view of the harbour, really comfortable bed, fantastic bathroom with walk-in shower and a seperate bath and there was a coffee machine.

The breakfast buffet was very comprehensive, only problem being on a weekend it was a bit of a scrum and there is not enough seating in the lounge. A more ordered process should be condisered as in other busy hotels. On non-weekend days it was a much more relaxing.

The Spa was perfect after a winters day outside in the town centre. The sauna has a window and a view over a part of Tallinn, which was pretty neat. The small Turkish bath was good and the pool area very relaxing. To finish there were some drinks and biscuits available.

The bar at the top of the hotel offers a nice vista of Tallinn.

Unless we didn't notice it, there was no machine for cleaning your boots in the lobby of the hotel, which after walking in the snow/slush is very useful.

All-in-all a great stay.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Monaco-Ville, Monaco
Top Contributor
304 reviews 304 reviews
293 hotel reviews
Reviews in 241 cities Reviews in 241 cities
424 helpful votes 424 helpful votes
5 of 5 stars Reviewed December 19, 2012

I have stayed previously at the Schlössle, the Three Sisters and the Telegraaf Hotel but the small, crumpy medieval thing is not my style. Luckily I found the Swissotel. It would be a great hotel in any city and it is certainly the best in Tallinn. I particularly liked the sky bar with its great views and the cozy cigar lounge, also the spa and pool with one of the best sauna views (outside) in the world, the contemporary design of rooms and public areas, and the quality of breakfast. The location near to the airport is another plus.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moscow, Moscow City, Russia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 10, 2012

This hotel is a glass building (about 30 floors) located not far away from the Old city (about 10 min walk) and 10 min by car from the airport. However, this could be tough to travel as pedestrian roads were not cleaned and after some time we had our leather shoes completely spoiled with salty spots... Next to the hotel there is Scandinavian famous Stockman store where you can buy anything you need (food, clothes, perfume etc.)
We arrived at 10am and, though I asked earlier when booked the hotel that we have an early check in, no room was available, so we left our bags and went to the city to do some shopping (really recommend to buy wool clothes in the Old city). Around 1pm we returned back and got a room on the 17th Floor (we've been upgraded to sea view, though, reception did not inform us on that).
Room is about 30 sqm with excellent bathroom (both bath and walk-in shower). View was not so great, so I would not recommend to pay extra for that. We liked a lot half transparent wall of a bathroom. You cannot see what's inside, but it's a great feeling of extra space in the room. Bed was good, but pillows were small, which is quite typical for Europeans. Coffee machine, some fruits, bathrobes and sleepers we've been given were nice. The only thing we did not really understood was a small TV (probably 26'') that you can hardly see from the bed and absence of drinking water. SPA was medium (strange people inside obviously not hotel guests), but service there was excellent. Breakfast was very good, so could recommend to use their special rate with breakfast. Checking out was quick and easy no extra payments. Overall a very good experience.

Room Tip: we see no reason for sea view. Breakfast was very good, so recommend to book special rate with break...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Utrecht, The Netherlands
Top Contributor
122 reviews 122 reviews
72 hotel reviews
Reviews in 68 cities Reviews in 68 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed December 9, 2012

The best about this hotel is the decor and the highly professional staff. The spaces are beautiful, modern and very clean. The staff is very attentive, professional and friendly. Everyone were just amazing starting from the bellboy, the receptionist, restaurant staff and the people at the spa and by the pool. We didn't have to ask for anything because absolutely everything was told or offered before we even thought of asking for it.

The room was very spacious and the view was great! Breakfast was very good, but we really didn't like that the staff offered us coffee instead us getting it ourselves - we really had to wait for it for a long time every time. The waitresses were extremely busy and they seriously couldn't keep up with the customers. People were waiting for coffee, spoons, cleaning of the table etc. Also, when we left breakfast on one morning there were about 15 people waiting to get in the breakfast room. The room was full and people had to wait for their turn for quite a long time.

Also, I must complain about how the sleep quality was quite low. We heard the traffic even though we were on 19th floor! We also heard sounds from the room near us during the night. It was quite annoying. Also, the room got really cold during the night even though we adjusted the heating.

The spa and pool area were great! There wasn't a jacuzzi or even a second pool but it didn't matter because the pool area was beautiful, the pool was huge and the two saunas were great! Very nice facilities!

All in all, a good hotel, special thanks to amazing staff. Location is good and central, near Stockmann and Kaubamaja/Viru Keskus, about 10-15 min walk from the Old Town. There's a cute little cafe in the hotel, just by the entrance offering beautiful pastries! =)

The hotel bar was small but nice. Good wine selection.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Finland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 8, 2012

This was our first visit in Swissotel Tallinn, and we liked the stay there. The location is a little bit further away from the old town, but convenient thinking about shopping at Stockmann´s or at Kaubamaja or Virukeskus. We found the service extremely professional and friendly.

The standard rooms were spacious and decorated in a calm and even a bit luxurius style. Our double bed was really large and very convenient. The view over the town with lights shining in the dark was special. The bathroom was really nice with the small dark and bronze coloured decoration tiles. The cleaning staff had taken some liberties, though, as the bathroom was a bit dusty.

The breakfast was lavish, with practically anything we could hope for. Even a chef to prepare the eggs to our liking. The fruit selection was fresh. The only minus was that on Friday morning the cafe was full and we needed to wait for a while to be seated. This is definitely not something you expect for this price.

A complimentary use of the small spa area with a gym, a 20-meter long swimming pool and two saunas was a nice extra to our stay.

We felt we got what we paid for, and are happy to return and recommend the hotel to our friends.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Helsinki, Finland
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 1, 2012

This was the third time my partner and I stayed in Swissotel during our weekend trip in Tallinn.
Tallinn is such a good destination as it's only two hours away from Finnish capital Helsinki by a ferry.
Two previous times in this hotel we have stayed in normal rooms. This time we decided to upgrade us to the executive floor.
Our room was located in 29th floor, the highest floor that accommodate rooms in this building. Fast and smooth check in was made in the executive lounge, one floor lower.
When we got into our room, we found out that it was identical with normal rooms. The only difference we noticed was the bathroom amenities that were bigger in size.
However, Swissotel has nice rooms with comfy beds and pillows. The room also offered amazing views so no complaints.
Soon after checking our room we returned to the lounge to have some "snacks" as they advertise. We were positively surprised.
This so called snacks turned out to be a full dinner buffet and it included, for example, pork escalopes, mussels, pike perch, and ravioli. The quality of food was excellent and we decided not to eat out.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Swissotel Tallinn

Address: Tornimae 3, Tallinn 10145, Estonia
Phone Number:
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Tallinn
#1 Luxury Hotel in Tallinn
#1 Family Hotel in Tallinn
#1 Business Hotel in Tallinn
#2 Romantic Hotel in Tallinn
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Tallinn 5*
Official Description (provided by the hotel):
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more   less 
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Also Known As:
Swissotel Tallinn Hotel Tallinn
Swissotel Hotel Tallinn
Tallinn Swissotel Hotel

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