The best about this hotel is the decor and the highly professional staff. The spaces are beautiful, modern and very clean. The staff is very attentive, professional and friendly. Everyone were just amazing starting from the bellboy, the receptionist, restaurant staff and the people at the spa and by the pool. We didn't have to ask for anything because absolutely everything was told or offered before we even thought of asking for it.
The room was very spacious and the view was great! Breakfast was very good, but we really didn't like that the staff offered us coffee instead us getting it ourselves - we really had to wait for it for a long time every time. The waitresses were extremely busy and they seriously couldn't keep up with the customers. People were waiting for coffee, spoons, cleaning of the table etc. Also, when we left breakfast on one morning there were about 15 people waiting to get in the breakfast room. The room was full and people had to wait for their turn for quite a long time.
Also, I must complain about how the sleep quality was quite low. We heard the traffic even though we were on 19th floor! We also heard sounds from the room near us during the night. It was quite annoying. Also, the room got really cold during the night even though we adjusted the heating.
The spa and pool area were great! There wasn't a jacuzzi or even a second pool but it didn't matter because the pool area was beautiful, the pool was huge and the two saunas were great! Very nice facilities!
All in all, a good hotel, special thanks to amazing staff. Location is good and central, near Stockmann and Kaubamaja/Viru Keskus, about 10-15 min walk from the Old Town. There's a cute little cafe in the hotel, just by the entrance offering beautiful pastries! =)
The hotel bar was small but nice. Good wine selection.
- Official Description (provided by the hotel):
- This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room. ... more less
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- Also Known As:
- Swissotel Tallinn Hotel Tallinn
- Swissotel Hotel Tallinn
- Tallinn Swissotel Hotel