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“fantastic location” 4 of 5 stars
Review of Merchant's House Hotel

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Merchant's House Hotel
4.0 of 5 Hotel   |   Dunkri 4/6, Tallinn 10123, Estonia   |  
Hotel amenities
Ranked #14 of 84 Hotels in Tallinn
Manchester, United Kingdom
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
74 helpful votes 74 helpful votes
“fantastic location”
4 of 5 stars Reviewed December 3, 2012

The location of this hotel is amazing, just a few seconds from the main square of the old town, which had the Christmas markets on whilst we were there, so it was really beautiful. The hotel itself is a lovely old building full of character. The staff were helpful and the breakfast was good. Our room, the hansa suite, was a really good size with a huge bathroom with separate shower and bath and its own sauna! This was fantastic in the cold Tallinn November. Room service was good and the room was clean. The only downside to the hotel is that it looks a little bit tired, the doors and frames could do with a new coat of paint, the carpet was a little worn and the dressing gowns provided, although freshly laundered, were tatty and one had a tear in it. It was also a bit chilly in the room. Would recommend this hotel for a fantastic location.

Room Tip: Courtyard rooms will be quietest
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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470 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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London
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

Located just off the main square in the old town. Comfortable, clean and quiet rooms. Hotel staff very helpful and friendly which made our stay perfect. Excellent breakfast. Would recommend both the hotel and Tallinn for a visit. The Christmas market was just opening up at the end of November and sold lovely locally crafted goods at a reasonable price. Had a fabulous time.

Stayed December 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darfield, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

Merchants hotel is perfectly located in the 'Old town' just metres from the main square. The staff at reception are very courteous and helpful. The rooms are very quiet and comfortable.
The hotel management make an effort to make you feel special by leaving a personal welcome note in the room, a nice touch. Tallinn accommodation is not that cheap and given the hotels location it is probably priced appropriately.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstallinn, General Manager at Merchant's House Hotel, responded to this review, November 2, 2012
Dear Mr Brent D,

Thank you for taking the time to post your comments on trip advisor.

I am constantly updating different prices in the systems and always try to offer guests value for money.

Please dont hesitate to contact me directly upon your return visit to Tallinn, Estonia.

It our pleasure having you stay with us at the Merchants House Hotel and we are very much looking forward to your return visit any time.

Kind Regards

Jonathan Poole
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 20, 2012

The Merchant's House hotel is in an historic building with a central courtyard. It is in a perfect location in the heart of the old town so is ideal for exploring the city. We stayed in room 110 which was very comfortable and roomy. However we found the bed tho very comfortable was on a raised platform with two steep steps up to it! Looked like it was on a stage. A bit unnerving especially if you get up during the night and are fearful of falling off the platform. Very odd! Staff were all very friendly and helpful. Breakfast was very good. Cooked to order during the week and a buffet at the weekends.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstallinn, General Manager at Merchant's House Hotel, responded to this review, October 22, 2012
Dear Guest

Thank you for your lovely comments. The bed in room 110 is designed on a raised platform due to the old stairwell going underneath the room.

We look forward to welcome you back any time to the Merchants House Hotel.

If you or friends/family decide to come back to Tallinn/Estonia, please contact me directly next time when making your booking, where I hope to offer you a better price .

Kind Regards,

Jonathan Poole
General Manager
Merchants House Hotel - Tallinn Estonia
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Lisbon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2012

Hi was in Merchant's House five or six years ago and it was excelent. This year I had the same expectation and I was very disappointed. The hotel has probably the best location in townm just a few meters from the main square and that is the only reason why I could recommend it.
Breakfast was excelent when I was here the first time and this time was bad. They had warm dishes at that time, prepared in the moment. Now it was the "normal" breakfast, but not so warm and the fresh didn't look that fresh.
Also we had problems in ar conditioning that was making some noise (even when it was not working). After the first night, I complained and the staff suggested us to change but for just one more night we didn't move. I think that this could have been checked before guests arrive.
On the second day, our room start to smell not so well. It was smeling like sewer pipes. Probably a consequence of having such an old building.
It is still a good option for tourists that like to stay in the city center. Main square is 30 seconds (or less) from the hotel and there very good restaurants around it.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hotelstallinn, General Manager at Merchant's House Hotel, responded to this review, October 22, 2012
Dear Mr Miguel Henriques,

Thank you for coming back to the Merchants House Hotel. I am sorry for the issues that we had during your stay.

The individual pump unit on the air conditioning unit broke down during your stay, that is why the reception staff offered a room change. I

Depending upon occupancy the hotel offer A La Carte or buffet items for HOT ingredients. I have been working with the breakfast chef(s) all last week, adding items and hope that you will see the difference on your return.

I hope the cold and rainy Autumn weather did not effect your time in lovely Old Town Tallinn.

Looking forward to welcoming you back

Kind Regards

Jonathan Poole
General Manager
Merchants House Hotel - Tallinn Estonia
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Canterbury, Kent
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 19, 2012

The staff and location are the best part of this hotel. The first room we stayed in was an annexe at the rear of the hotel. Although a large room and bathroom, we prefer staying in the main body of a hotel. The beds could have been more comfortable, but were adequate. The breakfast room, and breakfast itself, was very good. We didn't eat in at the hotel, but the bar was very good, and the lounge area with it's fire very welcoming. I can imagine that the Xmas market would be very picturesque, and would certainly stay at the same hotel again.

Room Tip: All the rooms appear to be quiet.
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelstallinn, General Manager at Merchant's House Hotel, responded to this review, November 2, 2012
Dear Guest,

Thank you for taking the time to write a review.

I am very proud of the hotel and its staff. We as a team our always trying to make new improvements many of them based upon guests comments.

During the winter period the Merchants House Hotel, will be updating the beds and we will be trying out different mattress in guest rooms during november.

I totally agree the fireplace in the lounge area its cosy and warm, especailly during the winter months.

Please contact me directly when returning to Tallinn.

Thank you again for your comments.

Kind Regards,

Jonathan Poole
General Manager Merchants House Hotel, Tallinn Estonia
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Oak Harbor, Washington
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 18, 2012

This is a very nice hotel located in the lower old town. It is very close to most things. The hotel itself was very charming and clean. The staff couldn't have been nicer or more hospitable. We spent a little extra on a superior room and the space was worth it. When we needed to catch an early flight the hotel made us breakfast to go. We had a UNESCO wall in our room that dated back to 1400. The hotel is across the street from a beer hall and it is noisy at night, Additionally if you have heavy bags the hotel does not have an elevator so you will have to carry your bags up the stairs, I would recommend this hotel without reservation

Room Tip: Try to get one that is not on the street side of the hotel due to the noise
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merchant's House Hotel

Address: Dunkri 4/6, Tallinn 10123, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#9 Romantic Hotel in Tallinn
#13 Luxury Hotel in Tallinn
#13 Business Hotel in Tallinn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Merchant's House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more   less 
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Also Known As:
Merchants Hotel Tallinn
Merchants House Hotel

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