We had booked a room a month or two in advance on booking.com. When we arrived at the hotel the bored woman at reception claimed we did not have a reservation. When we asked her to look at the reservations again, she sighed and said again that our name is not to be found. When then asked to asked to get a computer to show her our confirmation. To our big surprise there was an e-mail sent the day before, that we had not read, that our booking had been cancelled due to some problems with the credit card. We know that there is nothing wrong with our card. The unfriendly woman behind the counter claimed that they did not have any avalaible rooms.
We then got help from a friendly woman at Booking Estonia to find another, she told us that this happens often with the same hotel. They sell cheaper rooms on the internet and if they notice that they can sell the same room later for a higher price to somebody else, they cancel the cheaper booking for some made up reason. The woman at Booking Estonia said that they had had somebody there the very same day, that had also said that Olev had cancelled their booking a couple of days before because they claimed there was something wrong with the credit card. She also showed us that on the internet Olevi Hotel said the had available rooms (though the woman at the hotel claimed they were full), but the same room that we had booked now cost more than the double.
So please, avoid this hotel! Seems to be run by dishonest and unfriendly people.
- Also Known As:
- Olevi Residents Hotel
- Olevi Residents Tallinn
- Olevi Residents Hotel Tallinn
- Reservation Options:
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