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“Not bad” 3 of 5 stars
Review of Oru Hotel

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Oru Hotel
3.0 of 5 Hotel   |   Narva Maantee 120B, Tallinn 10127, Estonia   |  
Hotel amenities
Ranked #26 of 84 hotels in Tallinn
Tartu, Estonia
1 review
1 helpful vote 1 helpful vote
“Not bad”
3 of 5 stars Reviewed September 4, 2013

Very friendly stuff. The parking is free as well. In very close proximity to the Song Ground which was the purpose of our stay. Suitable for concert and park visitors. Breakfast was rather good. But sleeping quality was really bad. Traffic noise from street and sound insulation between rooms was so bad! We can´t sleep.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, September 12, 2013
Dear Customer !

Thank you for your feedback and for taking the time to write about your experience. I am very sorry that we were not able to meet your expectations in all points.

I sincerely hope we will have the pleasure of welcoming you back to the hotel in the near future. Please do not hesitate to contact me upon making your booking and I will be more than happy to assist You.

Best regards,
Kristel Mäenurm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
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English first
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

My friend and I stayed in Tallinn for 5 nights - primarily to see Robbie Williams but also to see some of the main sights of Tallinn too. The room was quite basic but for a short stay was perfectly adequate. Being Brits, we would have like some tea & coffee making facilities in our room which was one negative aspect and also servicing was not done very frequently but all in all we enjoyed our stay. There was a good selection at breakfast and we also ate dinner in the restaurant one evening and it was very nice and good value for money. The hotel is about a 10 minute bus ride away from Tallinn old town and after hours, taxi prices were very reasonable (cheaper at night than through the day actually). The staff were very friendly and when we did have some trouble with lack of hot water when the hotel was busy, we did get a small gift when we left by way of apology. I will certainly be going back to Tallinn and would definitely stay here if it was to attend a music event. It is good value for money.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, September 2, 2013
Dear Customer,

Thank you for your feedback and for taking the time to write about your experience. I am very sorry that we were not able to meet your expectations in all points. We are not perfect, but we always try to improve our service standard.

Please feel free to contact me directly on kristel@oruhotel.ee on your next visit to Oru Hotel so I can personally assist you with all your reservation needs.

Best regards.
Kristel Mäenurm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius, Lithuania
1 review
4 of 5 stars Reviewed August 24, 2013 via mobile

If you are going to visit Tallinn song festival ground, Oru hotel is the best place to stay. Next to the sea, long promenade and beautiful park. Rooms are small but cosy. At our stay the hotel was full so we had a problems with water. It's a 3 stars hotel, so breakfast was rather good. Very friendly stuff. Overall - good hotel for visitors of events.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, September 2, 2013
Dear Customer,

Thank you very much for staying at the Oru Hotel in Tallinn. We appreciate you taking the time to share your experiences with TripAdvisor. I am very sorry that we were not able to meet your expectations in all points.

Please feel free to contact me directly on kristel@oruhotel.ee on your next visit to Oru Hotel so I can personally assist you with all your reservation needs.

Best regards,
Kristel Mäenurm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 9, 2013

When we arrived to the hotel we was advised that there is no free rooms and we should go to another hotel although our booking was prepaid. Oru was chosen for the location (park and beach is nearby), but another hotel was situated near the high road.
There is no any compensation from the hotel for this situation and I don't advise anyone to choose this hotel

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, General Manager at Oru Hotel, responded to this review, August 15, 2013
Dear Alksandr,

We are really sorry we have made inconvenience for You as we could not accommodate You in Oru Hotel .
Our apologize to You as we could not accommodate You on the 22.07.2013. A little group living in Oru Hotel in the meaning time had a visa problems and they could not leave the hotel in time. We have contacted with Gulliver travel and we are ready to compensate it.

Best regards,
Katrin Kalde
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Moscow, Russia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

I stayed at the hotel in July 2013 because of some unpredicted circumstances, and I found in on Booking.com in minutes. It's located near the Baltic sea, near the Kadriorg park. Our room was nice, and it also has a spacey balcony, which was a plus. The stuff is VERY friendly and helpful, when my BF couldn't find green tea whilst having breakfast, all receptionists got off their places and began trying to find it! They also gave us free bottled water when we were checking-in. Breakfasts are very nice - they have a quite big choice of food, I highly recommend you to try meatbals - it's a specialty, it really nice goes with cranberry jam.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, August 1, 2013
Dear Guest, thank You very much for choosing Oru Hotel .We are very happy to hear, that You had a pleasant stay with us and hopefully we can welcome You back to Oru Hotel
Please feel free to contact me directly on kristel@oruhotel.ee should you ever wish to return.

Best regards,
Kristel Mäenurm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vilnius, Lithuania
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 17, 2013

We liked the location beacause it was near the sea and the Kadriorg park in a quiet residential area. Hotel is in a walking distance to the Old town. The car parking place was spacious and free. Breakfast was superb with wide choise of food, even hot buffet. The rooms were basic but very clean. I would stay again. Disadvantage of hotel was uncomfortable bed, but we were very tired after our long trip, so it wasn't a problem for us.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, May 20, 2013
Dear Client,

Thank You for using Oru Hotel services and thank You for the information You gave us

Best regards,
Kristel Mäenurm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Göteborg
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 9, 2013

The Oru is located outside the city, so you get a very price competitive price. The standard is very average. Food which was served also during our conference we held at the hotel was approved, but nothing that impress. There seems to be as many employees as guests but it does not reflect on a better than average service. The room was nice and clean, but almost at motel standard - i.e. nothing fancy at all. Free wifi gives a little plus.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, Director of Sales at Oru Hotel, responded to this review, May 29, 2013
Thank you for choosing Oru Hotel . I' am sorry to read that your stay with us was not to your satisfaction. Please accept our apologies for the disappointment you experienced.

Best regards,
Kristel Mäenurm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Oru Hotel

Address: Narva Maantee 120B, Tallinn 10127, Estonia
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #26 of 84 hotels in Tallinn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oru Hotel 3*
Official Description (provided by the hotel):
Oru Hotel is fitted with 51 rooms that comply to 3*** stars superior standards including one suite with a sauna and an apartement with a jaccuzzi. The rooms have a simple but pleasant decor. All rooms have a telephone, satellite-TV, bathroom and shower. The suite has a living room, a bedroom and bathroom with sauna. Otherwise it is equipped according to the same standards as other rooms. Extra beds are available at an extra charge. ... more   less 
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