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“Avoid the rooftop” 4 of 5 stars
Review of Radisson Blu Sky Hotel

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Radisson Blu Sky Hotel
4.0 of 5 Hotel   |   Ravala Puiestee 3, Tallinn 10143, Estonia   |  
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Ranked #8 of 84 Hotels in Tallinn
Lake Forest, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Avoid the rooftop”
4 of 5 stars Reviewed July 31, 2013

Nothing was omitted by this Radisson Blu Hotel. Starting at the front desk where the staff were nothing bu excellent. The room was perfect breakfast was first class. They really push you to visit the outdoor rooftop cafe. Unfortunately when you get there there are no seats or tables available. Even though there were only six people there on day one ALL tables are reserved. On day two there were only two people present but all the tables were reserved. After we were seated on day three Maggie decided that our table was reserved by someone else, there were NO people present. Avoid the rooftop, even with a reservation. This is the one area that the staff were rude and disorganized.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear tom s,

First of all I would like to thank you for your feedback. Every guest comment is very important for us as this is the way to find out shortages and areas for improvement.

We are very much delighted that you found our front desk team being excellent, room perfect and breakfast first class. We have recently finished with renovation in all hotel rooms, conference area and breakfast area. Super Breakfast is standard of all Radisson Blu Hotels just as team friendlyness and hospitality.

I am very sad to read that you did not enjoy our roof top bar. We do consider Lounge 24 being our pearl. It is very popular among locals and tourists and table reservation is often needed in order to get a table. We never reserve any table on the terrace but we do reserve them in side the Lounge. Sometimes we have big groups over there with preordered dinners or lunches and in order to set the table in time and be sure that it is available when group arrives, we reserve the table couple of hours ahead just as information that this table is available only until some time in the evening. This might look exactly like you described that only few people are in restaurant and most of the tables are reserved.

I am very sorry about your experience. I do apologize that you have received less than a perfect service and Radisson Blu standard. But I am very thankful to you for your feedback and we will focus on this subject in order to improve our service over there.
Thank you tom s, once more for your feedback and hope to see you again.

With Kind Regards,
Kristel
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842 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Seattle, Washington
Level Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

A wonderful place to stay, best experience from several Radisson Blu we've stayed in so far. We stayed in a business class room on 22nd flr. The view of the city from the window was amazing. Our room was very modern with a really cool design. Spotlessly clean. Bathroom is spacious and you even get your own cord to dry your clothes. Bed was firm (just perfect) and very comfortable. Breakfast was great, wonderful selection, fresh fruits and vegetables, hot and cold buffet (sausage, bacon, eggs, potatoes, sauteed tomatoes and mushrooms), cereals and yogurts. The best muesli mix/drink ever (with fresh apples!)

Staff is friendly and efficient.

Loved this hotel, will definitely come back here!!!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear vg2555,

thank you for taking time to write such a detailed feedback about your experience at our hotel. We are very delighted that you enjoyed your stay.

Tallinn is very beautiful and accordingly the view from our hotel windows. The higher floor the better is the view of course, specially considering that our hotel in one of the few high buildings in Tallinn. We have recently finished with hotel renovation and we are also very happy about the new modern and cool design of it. Our hotel rooms are often considered big and spacious just as bath rooms. Together with new rooms and furniture we do have new mattresses in beds. Super Breakfast is standard of all Radisson Blu hotels and the Bircher muesli is Radisson Blu hotel signature item in our hotel. We do try hard with our service and we are happy to read that you found our staff friendly and efficient.

Thank you, vg2555, once more for your positive feedback and support. We hope to have the opportunity to welcome you back soon.

With kind regards,
Kristel
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Helsinki
Level Contributor
211 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed July 30, 2013

Rooms are recently renovated and are quite spacious and light, with Scandinvian decor. Hotel is located convienently, not far from all atractions. There is also a open terrace bar on 24th floor with amazing views over the city.

Room Tip: Go up,up,up,up
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear airiar,

Thank you very much for taking time to write your positive feedback about our hotel. We are delighted that you enjoyed your stay with us and our roof top bar Lounge 24.

Yes, hotel is recently renovated, centrally located near the shopping mall and old town. Our roof top bar with open air terrace is situated on 24th floor 90 m above see level. The view really is amazing from there.

Thank you, airiar, once more for your feedback. We hope to have the opportunity to welcome you back soon.

With best regards,
Kristel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 29, 2013

A relatively new hotel, clean and comfortable, and about a 10 minute walk from Tallinn's Old Town. However, traveling as a gay couple, I have to say that I will not recommend this hotel to my friends due to staff's very judgmental behavior towards gays. It started at the front desk, where I witnessed a staff member making an ugly grimace at a somewhat effeminate patron. Unfortunately, I cannot recall her name, other than it started with "K". All in all, the staff left an unprofessional image; not friendly and almost looking like they're forced to work there.
The roof-top restaurant service does not match their menu prices by far. Comparing to other Tallinn's restaurants, the prices where super expensive, menu items boring and not at all innovative, and the service utmost horrible. Clearly, they solely relying on the exquisitely panoramic view of Tallinn.

Room Tip: I stayed at the Business Room. Clean and with a great view.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear Sven T,

Thank you for rating our hotel as clean and comfortable,
however we are very sorry to read your feedback concerning our team.

Usually our hotel is mentioned very positively and together with words like friendly and most helpful.
We would like to believe that what you observed in the reception was a misunderstanding. We are an international company. We have a multilingual, multinational team, with different orientations. Respect and ethical behaviour is one of the keystones of our company and will remain so. We take this very seriously and will of course follow up on this matter. Thank you for sharing your observations.

With kind regards,
Kristel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 18, 2013

Stayed at this property more than 10 times since my first visit here in 2004 and I've always been very happy with the services provided. The location is excellent, right next to the shopping malls and just a short walk from the old town.
All the rooms I've stayed in has been nice, and most of them has had great views of the city. The rooftop bar offers the best view of Tallinn, it's a must if you visit Tallinn during the summer.

The suites at the hotel is nice and spacious, did a last minute upgrade when checking in, and the additional cost was well worth it.

While staying at this hotel as a Club Carlson gold member I had been pre upgraded to a business class room which was very nice, great view.

Like the title of the review says though, it's starting to show that it's not a new hotel any more. Hope they will maintain their high standards, and keep on being my preferred Tallinn residence.

Didn't get out of bed early enough for breakfast during my last visit, but it's been a real nice buffet earlier, you can even have a vodka shot with your breakfast.....

Room Tip: High floor facing the old town
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear KnutKnutsen81,

Thank you for taking time to write your review about our hotel. We are delighted that you have always enjoyed staying with us and we hope it is going to stay like that.

Since October when you last stayed with us we have had a huge renovation. Now all the rooms, conference and breakfast area have a new modern and cool look.

Club Carlson gold members get always upgraded to business class rooms or even to suites in case these rooms are available.

Super Breakfast is standard of all Radisson Blu hotels but unfortunately we do not serve any vodka at breakfast anymore.

Thank you, KnutKnutsen81, once more for your support and positive feedback. We hope to welcome you back soon again.

With kind regards,
Kristel
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Helsinki, Finland
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 16, 2013

We had a great weekend at Radisson Blu. As a Carlson gold member reception didin't gave an upgrade at first but after mentioning it we got VERY nice corner suite from 20th floor with amazing views to the city! Rooms were spotless with very nice and modern furnishings. Comfortable bed and 2 toilets were great too. I would definitely stay here next time!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear Tuomo 79,

Thank you very much for your positive feedback. We are delighted that you enjoyed your stay with us.

Club Carlson gold members always get an upgrade to business class rooms or even suites in case these rooms are available. I am very thankful that you mentioned your membership and gave us the opportunity to upgrade you. In summer time when all hospitality industry in Estonia is working with the help of trainees and students, this detail could have got missed.

Now when our rooms are recently renovated we can easily say that they really are spotless and with modern and cool look. We are happy you mentioned that.

Thank you, Tuomo 79, once more for both choosing our hotel and for positive feedback and support.

With kind regards,
Kristel
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Espoo, Finland
Level Contributor
107 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed July 16, 2013

Stayed in the Radisson Blu Tallinn hotel for 1 night. It was a last minute booking and paid 103 Euros, including breakfast.
Prior to coming to Tallinn I mailed and called with the hotel as I had some questions. They were very accommodating and friendly.

Rooms: A very nice and bright room. Enough space, nice interior, a great view on old town and….during these summer months, at last we found a hotel in Tallinn with air conditioning.
Some minuses: The door lock was broken (it got repaired though within 30 minutes). One lamp did not work. And most of all, the bathroom was NOT clean. There were several hairs in the bathtub and on the floor, brown spots in the toilet, the wash basin was not cleaned, the soap holder and dustbin looked like they were not cleaned for weeks. Even the room and service was very good in, we found this a letdown.

Premises: Relaxed atmosphere, modern, clean.

Reception: Very friendly. Even during busy times they were efficient.

Breakfast: Breakfast buffet was good. It was the best breakfast buffet we have experiences in Tallinn. It was busy, but never overcrowded.

Location: 1 block from Viru Keskus, about 10 minutes’ walk to old town and 15 minutes’ walk to the harbor. I would not recommend walking alone at night around the area as the streets near the hotel are (too) quiet. Daytime no problem though.

Overall: I would recommend this hotel, especially if they manage to provide clean bath rooms. Have stayed in several hotels in Tallinn and found this the best one and even on the same price level as e.g. the Tallink hotels.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristel M, F&B Service Manager at Radisson Blu Sky Hotel, responded to this review, August 2, 2013
Dear Helsinki1972,

Thank you very much for your detailed and positive feedback. We are delighted that you enjoyed your stay with us. Our hotel rooms are recently renovated, much lighter than they used to be, modern looking and with air conditioning. Friendly and host team is one of our priorities and Super Breakfast is standard for all Radisson Blu hotels.

Even when hotel has been renovated, door locks are not. We are happy that you gave us a possibility to fix it right a way. I am very sorry to read about shortages in bathroom and with a lamp. Usually our hotel is mentioned together with words like clean and spotless and I am very sorry you got less than perfect room and Radisson Blu standard. But I am also very thankful to you for mentioning that as guest comments are the best way to find out shortages and areas for improvement.

Thank you, Helsinki1972, once more for your feedback, support and recommendations. We hope to have a chance to welcome you back soon and deliver the real good service and quality according to Radisson Blu standards.

With kind regards,
Kristel
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Additional Information about Radisson Blu Sky Hotel

Address: Ravala Puiestee 3, Tallinn 10143, Estonia
Phone Number:
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Tallinn
#7 Romantic Hotel in Tallinn
#8 Luxury Hotel in Tallinn
#9 Family Hotel in Tallinn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Sky Hotel 4*
Number of rooms: 280
Official Description (provided by the hotel):
Radisson Blu Sky Hotel in Tallinn is a first class full service hotel that welcomes you in the centre of Tallinn, conveniently close to the city's business, shopping and entertainment areas. With a premium location near the picturesque Old Town with its cobblestone streets and medieval houses, this hotel boasts proximity to a variety of nearby attractions and transport options. The Tallinn Airport and harbour are only 10 minutes away by taxi. The modern and fully renovated Radisson Blu property in Tallinn boasts high standards of comfort and service in a great location – in the heart of the city. Estonia’s ancient seacoast capital Tallinn is a modern city with a medieval twist. It is the centre of economic and cultural activities and also a hub for major festivals and concerts throughout the year. ... more   less 
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Also Known As:
Radisson Tallinn
Tallinn Radisson

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