We booked to take our Widowed Mothers as a treat for Christmas. When we arrived they told us that the rooms wouldn't be ready until 2 pm which was fair enough but told us that we had three triples and where were the the other 5 people in our party !!! ..This was an indication of the few days that followed. The front desk was manned by youngish lads most of the period of the stay who listened but just came up with excuses as opposed to solutions to our problems with the room. Primarily the room was cold..the weather was cold but even for an old hotel heating and insulation shouldnt be an issue in this day and age....there was no carpet on the floor which made it feel cooler , the room had secondary glazing which was badly fitted with gaps where the cold air streamed through,the heating barely got hot and the radiators were placed under beches under the window so most heat went straight out of the window. We complained at the desk and were almost laughed at...saying that the weather was cold and it was an old hotel..what did we expect!!!??, we asked for rugs to help insulate the floor we got one runner! We asked for a double duvet as opposed to the single duvets we had ...and they gave us more single duvets!! We were told that parts of the hotel were being refurbished..we asked to be moved ....no other rooms were available the entire stay!!!?? even thugh people were arriving and leaving all the time!!....On the second day a room maid found a electric radiator which helped ..but by this time I had the flu..possible due to sleeping in an 15 degree room whilst being ill when arriving!!???. The food was ok in the restaurant and the staff there were ok. But the front of desk " Lads" need better training or even some senior management around during the holiday period would have been helpful!!!! No tea and coffee making facilities which totally amazed me too!!
- Official Description (provided by the hotel):
- Newly renovated hotel in Tallinn Old Town. All of our 27 rooms & suites have been individually designed to reflect the Russian merchants’ style.The building itself dates back to the 15th century when a wealthy Russian merchant purchased the property and had it redesigned by the famous architect August Gabler.The latest technological appliances have been discreetly integrated throughout the hotel giving guests the height of comfort in an elegant traditional setting. ... more less
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- Also Known As:
- St Petersbourg Hotel