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“Exceptional service” 5 of 5 stars
Review of Hotel Schlossle

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Hotel Schlossle
5.0 of 5 Hotel   |   Puhavaimu 13/15, Tallinn 10123, Estonia   |  
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Ranked #5 of 84 Hotels in Tallinn
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Exceptional service”
5 of 5 stars Reviewed February 4, 2013

I stayed at this beautiful hotel at the end of January 2013. It is simply beautiful. The public areas are immaculate, sympathetically decorated and a joy to spend time in. The rooms are spacious, extremely comfortable and very well equipped. The restaurant is first class, serving food of the very highest quality in sumptuous surroundings. The bar is welcoming, well stocked and presided over experienced and knowledgeable staff. As for the staff, they are second to none. The standards of service are exceptional.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, February 8, 2013
Dear Guest,
It was a great pleasure to read you very warm comment on Hotel Schlössle.
We are very glad to hear that you enjoyed spending time in our hotel room, our restaurant, bar and the guest areas. Your compliments regarding the service have been forwarded to the staff who will be more than happy to welcome you back at any time.

Best Regards,
Anna Gvozdeva
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Moscow, Russia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

We stayed in this hotel for 4 days including New Year night. The hotel is really nice. It occupies old mid-centure property, which is though in an excellent conditions. Its interior is in French style. Room was spacious and nice. Bathroom and everything was very clean, sheets were changed everyday. We stayed not in the main building but in smaller one with only 4 Delux rooms, which was very good. Breakfast was also very good - choice and quality, everything. Personnele was nice and friendly.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 25, 2013
Dear Guest,
Thank you for the positive comments on your stay with us during the magical New Year`s time. We are pleased to know that you enjoyed the room in our 13th century annex building as well as our breakfast and service.
You are very welcome back to Hotel Schössle at any time.

Best regards,
Anna Gvozdeva
Guest Relations Manager
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Boston, Massachusetts
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 16, 2013

my husband and i have been to tallinn twice this was our first time staying here.it was perfect.the lobby very comfortable and homey .the breakfast delicious no matter what u want they have.they serve a buffet and then made to order eggs or whatever.the staff always there to greet you first thing in the morning and after a long day of touring .when u came in they would offer you something warm to drink.the cocktail loung downstairs was unbelievable.a great place to just sit and enjoy a drink.loved it .the room was large.very convenient to everything .would definetly stay there again .

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 25, 2013
Dear Guest,
We are very glad that choosing Hotel Schlössle as the place to stay in Tallinn has turned out to be the right choice and pleasant surprise for you and your husband. I have forwarded your compliments to the staff who are always pleased to know that their efforts to provide the best service have been appreciated. Thank you also for mentioning the very important aspect of excellent food and our cozy lounge.
We hope to get a chance to welcome you back to beautiful Hotel Schlössle some day.

Best regards,
Anna Gvozdeva
Guest Relations Manager
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Zurich, Switzerland
Top Contributor
355 reviews 355 reviews
84 hotel reviews
Reviews in 109 cities Reviews in 109 cities
581 helpful votes 581 helpful votes
5 of 5 stars Reviewed January 7, 2013

Fabulous location, great spa, character in spades and fabulous service (including room service). Loved this place. Walking distance to the town hall square, close to little boutiques, in the heart of the medieval city, one cannot fault it, and for non-Estonians, at a very good price. Next time I will ask for a little room facing onto the garden, as I had one that has some minor noise issues due to aircon/motor unit downstairs. Such a charming place!

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 24, 2013
Dear Guest,
Thank you for such positive feedback. We are glad to hear that you loved Hotel Schlössle, enjoyed our spa treatments and everything was perfect during your stay.
We shall be more than happy to welcome you back at any time and give you one of our charming rooms overlooking the patio.

Best regards,
Anna Gvozdeva
Guest Relations Manager
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Stockholm, Sweden
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Just the best hotel I have ever stayed at, small boutique hotel, great service, pretty and quaint, all rooms are different. Clean, well restored and refurbished. Nice small restaurant in the basement and just incredible hotel.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 22, 2013
Dear Guest,
It is an honour for us to be named the best hotel you stayed at. Nothing is more motivating for our team than guest feedback like yours.
We promise to keep up the high standards of Hotel Schlössle and would be happy to welcome you back at any time.

Best regards,
Anna Gvozdeva
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2013

Must have been at least half a dozen times we have stayed at this hotel, its atmosphere is unbeatable with beautiful reception rooms and friendly staff and the location in old town is perfect. Room sizes vary, have so far stayed mostly in large suites, this time the room was smallish but comfortable and beautifully decorated as always. Two minor drawbacks: the air in the room was very dry and it was a bit too hot - should have asked the staff to adjust the heating. The pillow in the bed was large which was nice, but perhaps a bit too hard and high to be comfortable - again something that maybe could have been changed if we had stayed longer. Breakfast was good, but why the restaurant was empty in the evening although it was open?

Room Tip: All rooms are obviously good, on the street side there is some traffic, but not too much. If you can...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 22, 2013
Dear Guest,
We highly appreciate your loyalty to Hotel Schlössle which shows that you enjoyed your stay with us not only this time, but before as well. Thank you for mentioning the beautiful decor of our rooms and public areas as well as friendliness of our staff.
Unfortunately the air inside is indeed quite dry due to extra heating and is caused by very cold weather. We shall be happy to provide a smaller size pillow upon request next time, just let us know and it will be arranged.
Hopefully we shall have the pleasure to have you as our guest soon again.

Best regards,
Anna Gvozdeva
Guest Relations Manager
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Cape Town
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 3, 2013 via mobile

In the midst of winter, we had a warm and comfortabe stay in the old lady! The service was excellent, the staff friendly and always quick and willing to assist. The location is ideal for exploring Tallinn by foot. Breakfast was a treat each morning and I can recommend this hotel without reserve.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, January 22, 2013
Dear Guest,
Thank you for you very kind review of Hotel Schlössle. We are happy to hear that your stay with us was warm and comfortable and you found our service excellent.
We highly appreciate you recommending us and would be very glad to welcome you back at any time.

Best regards,
Anna Gvozdeva
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Schlossle

Address: Puhavaimu 13/15, Tallinn 10123, Estonia
Phone Number:
Location: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Tallinn
#5 Luxury Hotel in Tallinn
#5 Romantic Hotel in Tallinn
#12 Family Hotel in Tallinn
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
Nestled in the heart of Tallinn’s Old Town, the Schlossle is a delightful boutique hotel that will take you back to Estonia’s medieval past. The luxurious furnishings and the attentive staff ensure that you will have a memorable stay in this charming hotel. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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