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“I was terrified by their service” 1 of 5 stars
Review of Green Villa

Green Villa
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Green Villa
Vee 21, 80014, Parnu 80014, Estonia   |  
Hotel amenities
Ranked #3 of 45 Specialty Lodging in Parnu
Moscow, Russia
2 reviews
2 helpful votes 2 helpful votes
“I was terrified by their service”
1 of 5 stars Reviewed July 12, 2011

I stayed in Green Villa for 3 weeks and it was my worst experience of hotel service.
1) the rooms are cleaned rarely (once in 3-5 days) and when it happens the quality is very low.
2) when I asked the manager how offen they change towels she first answered that it happens every 3 day. When I asked the same question in 10 days of my staying there the same manager told me that for those who stays long they change towels one in 5 days!!!
3) The linen was promised to be changed on the 8th day but it was changed on the 9th day after my request!!! By the way, the linen was very old.
4) The host and the hostess of the guesthouse treated me as a daughter in law (which is not in favour) and not as a client who paid them over 2000 Euro. They could be even rude sometimes. The manager could answer one way one day and another way next day.

5) I didn't risk to eat breakfast there since I was not sure about the quality of the products but when I had hot chocolate on the last day of my staying there I had my stomach disordered for the next 2 days.

6) In spite of the fact I was staying there with 3 kids without my husband I was ready to pack all our things to move to another hotel but they didn't allow saying I must pay for 3 more days.

terrible

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Oregon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 16, 2009

Parnu -Green Villa
We recently stayed at the Green Villa and had a very strange experience. It's recommended in LP's E. Europe book; we don't recommend staying there. We arrived at the Tourist Office without reservations and asked them to call the Green Villa. There was a vacancy for 600 EEK. We arrived at the "hotel", registered, paid, and discussed when breakfast would be available. Later in the evening, the older woman who is the manager told us that she had put us in the wrong room, thinking that we were a Canadian couple who had reserved on-line. She laughed about it and said she'd find a place for the other couple; she was overly friendly.

The next morning when we appeared for breakfast, she told us that she couldn't include breakfast for what we had paid and demanded another 200EEK. I thought she was joking, but she assured us that she wasn't joking. Moreover, even though the night before she told us that there was wifi which was free (we had our own lap tap), she now wanted money for that. She was a totally different person, actually "in your face" mean. We quickly packed up our bags and left. She definitely has a "Jekyll and Hyde" personality!

If you stay here, be sure to get a receipt when you pay!

  • Stayed August 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Green Villa

Address: Vee 21, 80014, Parnu 80014, Estonia
Location: Estonia > Parnu County > Parnu
Hotel Style:
Ranked #3 of 45 Specialty Lodging in Parnu
Price Range (Based on Average Rates): $
Number of rooms: 11
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