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“Spa disappointment” 3 of 5 stars
Review of Tervise Paradiis

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Tervise Paradiis
4.0 of 5 Hotel   |   Side 14, Parnu 80010, Estonia   |  
Hotel amenities
Ranked #12 of 49 Hotels in Parnu
Beijing, China
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Spa disappointment”
3 of 5 stars Reviewed October 15, 2013

The hotel is well situated by the sea. The (full board) meals are over priced, the à la carte restaurant can be recommended, the 8th floor Romantic bar looks like a bus station's waiting hall. The hotel rooms re very tidy. The cleaning personnel is smiling, efficient and helpful.

Very disappointing and almost rude customer service especially in the spa/spa reception. Is it professional of the personnel to explain to the customer that there are too many clients and the personnel is too busy? Even if busy, the personnel could to greet the clients and maybe explain even a little bit about the treatment. More flexibility and friendlier customer care, please.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    11
    16
    19
    5
    3
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21
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1
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Russian first
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English first
Paris, France
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 15, 2013

Certainly wouldn't recommend this to anyone. Completely overpriced, the room was quite worn out and smelled of cigarettes. Spa staff wasn't exactly service minded. Both the breakfast and lunch buffets were disappointing - poor selection and incredibly low quality.

Location is nice though (right on the beach).

Room Tip: Avoid rooms 202 and 203 (right above the ashtrays/smoking spot outside the main doors), probably 204...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Naantali, Finland
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 11, 2013

Big hotel was tidy and rooms were good (spacious and clean). There were beautiful sea view. But there wasn't ari-condition so it was very hot in the rooms! Kids loved the pool area. Breakfast was good but there was lots of noice in the breakfast room (lots of hard surfaces).

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harjavalta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 1, 2013

A mini vacation 27.6. – 30.6. 2013
Hotel rooms was clean and quite big.
A view from balcony to the garden and to the beach was nice.
Bed was quite worn.
Perforation of shower nozzle was almost stuffed.
Wooden handrail of balcon was mouldered and grows moss.
Around the hotel it seems that everything in okei, but nothing actually was.
Staff didn’t smile. They were somehow depressed looking(except a lady at aquapark bar).
Main failure in waterpark was that there were no underlays to use at sauna.
Waterpark is only 9 years old and rust seems to be everywere.
Buffet breakfast was simple but enough. Dinner buffet was quite poor.
If I have to give a number a scale 4 -10. I give 6.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Riga
2 reviews
1 of 5 stars Reviewed May 3, 2013

stayed there for 2 days in a suite with sauna (2 +2 kids). we had expected a room that costs nearly EUR 150 would be if a much higher quality. however, it was shabby, with some visible interior damages. the water park was way too small and there was so little to do for children (we recently stayed in the biggest water park in Lithuania - in Druskininkai- and thus I know the difference). BUT ABOVE ALL - upon checking out we were charged for extra beds (not included in the price) EUR 100.... this was quite a dissapointing shock.
In general I would not recommend this hotel to anyone - poor value for much money :(.

Room Tip: Do look for other SPA resorts in the area
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Riga, Latvia
Top Contributor
83 reviews 83 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 16, 2013

We bought a package for two with some SPA procedures included to get away for a couple of days from the fast lane and to relax. We had heard that the water park at Tervise Paradiis is just great so we wanted to try it out. And it is. The hotel is modern and clean.
We had buffet breakfast and dinner included in the package. Nice things about breakfast were that you have selection of several fish and … sparkling wine or Champagne for breakfast.
We went to the a la carte restaurant for lunch and the service was good. The dinner afterwards was delicious. Ice-cream for desert was another thing favored by most of the guests.
When you go there make sure you are aware of hours when and what is available. Things like swimming-pool, Water Park, bowling, SPA procedures, meals, etc. so you can plan your day.
If you plan to brush-up your Estonian before you go there, consider brushing-up also Finnish and Lettish as there are lots of guests from Finland and Latvia and you may want to socialize with them as well.
Two days was good but next time we'd like to stay there a little longer.

Room Tip: We wanted to book a week before arrival but no standard rooms were available. For a fee we got a sui...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pori, Finland
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 4, 2013

This spa hotel is great if you want to spend you time at the hotel and not go any further. For families with kids aged 5-15 there is the waterpark or for people who want massages and beauty treatments there really is no need to seek further, you can get everything at the hotel.
Tervise Paradiis is located right by the sea and beaches. You can easily walk to the center of the city in about 20 minutes or taxi there costs about 5 euros. Do not confuse the name of the hotel to another called Tervis, which is also located in Pärnu or you will end up at the wrong place.

The hotel is a very large, unattractive building from the outside. Lobby area is nice but rest of the interiors are a bit worn out and not so inviting. Rooms are large and bright with sea view and they are furnished with scandinavian looking wood. The bathroom is good size and clean. Bring your own shampoo, there is body soap in pumps but it smells very strong. You might not want to wash your hair with it.

The breakfast was good. There are all the basic items (salads, bread, cold cuts, cheese, sausages or bacon, scrambled eggs, porridge, yogurt, juices, coffee/tea and so on) plus many types of cold fishes and sparkling wine. The breakfast area was not very nice if there were many people because it was very noisy not having anything to muffle the noise on the decor for example curtains. But there was a great view to the sea from every table.

The waterpark was good fun. There were many kinds of pools and waterslides. I didn't use the treatments at the spa, but I talked to many people who found them very nice. The prices are high compared to the prices in the beauty salons in the town, so go there if you want to save some money. But it is convenient to use the spa inside the hotel where you can go wearing your bathrope.

There are a couple of restaurants also. One is more of a grill offering food like french fries and chicken or thin pancakes with sweet or savoury fillings. The other is a la carte restaurant catering for more sophisticated taste.

To sum it up, I think my expectations were too high for this hotel. Everything there was good but not great, so that's why I couldn't give a better rating.

Room Tip: The higher you are, the better the view.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tervise Paradiis

Address: Side 14, Parnu 80010, Estonia
Location: Estonia > Parnu County > Parnu
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 49 Hotels in Parnu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tervise Paradiis 4*
Number of rooms: 122
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