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“Great as always” 5 of 5 stars
Review of Kempinski Hotel Cathedral Square

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Kempinski Hotel Cathedral Square
5.0 of 5 Hotel   |   Universiteto Street 14, Vilnius 01122, Lithuania   |  
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Ranked #1 of 89 Hotels in Vilnius
Moscow, Russia
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Great as always”
5 of 5 stars Reviewed January 24, 2014

Kempinski is always THE Kempinski. A very nice hotel quite in the center of the Vilnius city.
Large apartment, very clean, great quality of sleeping, free Wi-Fi, a lot of small things in the bathroom, rich mini-bar, a very nice view over the window.
Must say that i am a big Kempinski fan and i am always ready to pay a bit more coins for the quality and comfort of stay. However i like to check the rooms for quality control - and this time in Vilnius everything was great. Even in the hidden places there was no dust, everything has been prepared before our stay.
I would like to especially note the quality of the services. The personnel is extremely professional. They helped us with local parking (because the hopel has only 3 parking places for free). So after our stay was finished the guy at the reception prepared our car and parked it right at the main entrance for our comfort.
Unfortunately we had no chance to visit the SPA, but at the SPA reception the personnel was also very nice and intelligent.
The restaurant at the morning proposes a very rich breakfast what is the rule for Kempinski even in a place like Vilnius.
Great place.
The only thing i would like to notice - i am a member of GHA. And when registering there is a special gifts promised to the GHA members..... as of the internet site. This could be a bottle of wine or something - but at our arrival there was nothing. However - i do not care absolutely because everything was great and i loved this hotel very much.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
We sincerely thank you for the time you spent on Tripadvisor evaluating our hotel. It is a pleasure to learn from your comments that you found our hotel such a nice place to stay and that you truly appreciated our large apartments with a nice view of Cathedral Square as well all the amenities and facilities in your room and the hotel. We are sorry to hear that you did not have a chance to relax at our Kempinski The Spa but we highly recommend that you give it try on your next stay and indulge yourself with our specially created ‘Vilnius Signature Ritual’. Thank you very much for your note with regards to GHA. We thank you for being a loyal GHA member and we would like to assure you that all the benefits are provided to our GHA members according to their membership status. Thank you again for your kind words and notes. We look forward to welcoming you again to Kempinski Hotel Cathedral Square soon.
Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Voru, Estonia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 12, 2014

Up to usual Kempinski high standards. Location is perfect for old town. Lots of good eating/drinking options nearby. Hotel has good spa with a decent size pool. Maybe the gym part was too small. My room couldnt be faulted and bed was really comfy. Only thing lacking in room was ironing board, which i found was kind of strange. My only gripe would be with the salon bar and lounge. The service was mixed. In a way attentive and goodharted but too slow. I ordered ceasar salad and soup. Salad was ok, not great but ok and the soup wasnt bad but the portion was really miniscule. Beer selection wasnt to my liking as well. One lager type of beer on draft, thats not good enought. But i quess the place is more about coctails. Breakfast was excellent. All in all very good city hotel, probably best in Vilnius.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
Thank you so much for your comments about our hotel. It was pleasure to read your positive words about the hotel’s location, its rooms and our Kempinski The Spa. We noticed however, that you were not fully satisfied with the service provided at Le Salon Bar and Lounge’ We will do our best to make sure the inconvenience will be resolved in time for your next stay so that you may fully enjoy superior service at the bar. Thank you again for your patronage and we look forward to welcoming you on your next visit to Vilnius and our Kempinski Hotel Cathedral Square.
Sincerely,
Hotel Management
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 8, 2014

This hotel is first class in every way. Don't bother looking at reviews of other hotels, just book this one. The rooms are extremely high end. The location is perfect for tourists and business travelers, and the staff is friendly, helpful and goes over the top to ensure that you have a wonderful stay. Elge at the front desk was lovely to work with and helped us arrange everything we needed. On this trip, my husband and I visited all of the Baltic capitals, Moscow and St. Petersburg, and I can say with confidence that this was far and away the nicest hotel of the trip. I find that the star rating system is often unreliable these days and many hotels are, in my opinion, given inflated ratings. This is a 5 star hotel.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
It was a pleasure to read your comments about our Kempinski Hotel Cathedral Square and we’d like to thank you for sharing your opinion with us. We are happy we were able to exceed your expectations and make your stay in Vilnius with us such a great experience. It was also a pleasure to learn that our hotel was the ‘nicest hotel’ on your trip and we’d like to say that you can always count on our staff during your stays in Vilnius. We look forward to welcoming you back at our hotel in the future.
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaunas, Lithuania
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 7, 2014

Ít's right in a centrum of the city, oldtown in just behind the coner!Staff extremly helpful as is should be!Breakfast good as is could be!Rooms nice and with a marvelous views (if you be lucky to have a window to Cathedral square!Beds extremly comfort:)Spa amazing!YEs....it is a parking problem...but they trying to solve it for you!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
We would like to thank you for your comments about the Kempinski Hotel Cathedral Square. We hope to have the opportunity to welcome you again to our hotel soon and would like to assure you of our continued personal attention for your future stays at the Kempinski Hotel Cathedral Square in Vilnius.
Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2014

One of the best experiences i had, better one maybe in Vegas. Stuff extremely nice, and friendly. Everyone speaks English. Walking distance to most of the attractions. I love breakfast bar and what it offers.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2014

My wife and I stayed for four nights over New Year and it really was a high quality break. It was a booking largely indebted to the trip advisor reviews and considering the time of year all the prices we paid, even Ryan Air's, were reasonable... although claiming their online parking facility was hard work, but worth it as it saved £50 from paying at the airport. I digress because that was a good end to a perfect trip: the location, facilities and general feel of the Kempinski were outstanding. Every member of staff was completely helpful and we are so glad we made this choice.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
Thank you so much for your kind comments about the Kempinski Hotel Cathedral Square. We were happy to learn that you had a perfect stay at our hotel and that you referred to it as ‘outstanding’. Thank you once again and we sincerely hope to welcome you back to Kempinski Hotel Cathedral Square during your next stay in Vilnius.
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 49 cities Reviews in 49 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 30, 2013

Visited Vilnius for the first time for two days and a night recently. Based on what I have read on Tripadvisor and a visit to Kempinski Budapest I decided to give Kempinski Cathedral Square a try. Before arriving I sent Kempinski Vilnius an email enquiring about transfers and got fast, friendly replies and a decent quote (23 euros).

We arrived at Vilnius Airport after a short flight from Riga and was met in the arrivals hall by a friendly driver who took us us to the Kempinski. Upon arrival we were checked in by an extremely friendly (in a good way) girl who let us know that if we needed anything we should let her know.

Room was very nice (and spacious) with an angled ceiling that partly blocked the view over Cathedral Square, but on the other hand added a bit of charm. Flatscreen tv had good reception and a bunch of different channels. The free wifi worked well and the bed was insanely comfortable. Also liked the bathroom with a marble bath tub, robes, slippers and a very nice look to it. There was free bottled (not very tasty) water and a mini-bar.

One of the reasons I chose Kempinski Vilnius in addition to the two reasons mentioned above was the Kempinski spa. Admission to the spa was included and we enjoyed it very much. It was both good looking and relaxing. There was a jacuzzi, steam sauna, swimming pool and a normal sauna in addition to a gym. Again, a very friendly girl showed us around, told us about how to use the high-tech lockers and later asked us about our experience and if we had any thoughts about how to further improve the experience.

For dinner we tried the Telegrafas restaurant which looked nice, and I was especially keen to try their take on the Lithuanian 'national dish' Cepilinai. Unfortunately they were out of stock of that dish because of its popularity (8pm on a Saturday evening) which I think sounds a bit like bad planning. I tried a rabbit dish instead and wasn't very impressed. We also visited the bar, and although the bar itself is very nice looking and staff was friendly, service was a bit too slow. Fortunately, during breakfast they redeemed themselves a bit with a very nice selection of hot and cold breakfast items, complimentary sparkling wine (Prosecco) and prompt and friendly service.

Except for the slight dissapointment with dinner, the Kempinski is really a fantastic hotel. For the price we paid it really was a bargain, and I would gladly visit again. Even though rooms and the hotel overall is great, the staff is what makes it exceptional. Everyone was friendly and helpful in a very relaxed way, they seemed genuinely interested in suggestions and helped us out with a bunch of different things - we got a 3pm late check-out since we had a late flight, when our airport-transfer did not arrive on time they got us a driver in a fancy new BMW and they even gave us chocolate at check-out. A great stay in a nice city, I hope I'll be able to visit again.

Room Tip: Ask for a view of Cathedral Square.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina K, PR Coordinator at Kempinski Hotel Cathedral Square, responded to this review, February 7, 2014
Dear Valued Guest,
We sincerely thank you for the time you spent providing us with such a thorough evaluation of our Kempinski Hotel Cathedral Square. We are happy to hear that overall, you were really pleased about your stay in Vilnius and we hope to welcome you back to our hotel in the near future. We’d also like to thank you for your kind words on our facilities and services and we are especially pleased to learn that you really appreciated our staff. We are highly appreciative of your notes regarding our restaurant and bar but we were sorry to hear you were not fully satisfied with your experience. We would like to assure you that we will take all the necessary steps in order to provide the consistent service that our guests have come to rely on. We look forward to welcoming you to our hotel again and we hope you will nevertheless try the Lithuanian dish ‘Cepelinai’ at our restaurant Telegrafas on your next visit.
Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Cathedral Square

Address: Universiteto Street 14, Vilnius 01122, Lithuania
Phone Number:
Location: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 89 Hotels in Vilnius
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Cathedral Square 5*
Number of rooms: 96
Official Description (provided by the hotel):
Luxurious and elegant Kempinski Hotel Cathedral Square is truly a distinctive and individual hotel experience in the very heart of Vilnius. Relax, enjoy and find yourself surrounded by refinement at one of our 96 rooms and suites overlooking spectacular views over the Cathedral Square and Old Town. The hotel features contemporary Le Salon Bar & Lounge, refined and elegant Telegrafas Restaurant, Kempinski The Spa offering relaxation and treatments, 6 fully equipped meeting rooms. ... more   less 
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