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“not on a saturday night and not a crown plaza” 3 of 5 stars
Review of Crowne Plaza Vilnius

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Crowne Plaza Vilnius
4.0 of 5 Hotel   |   M.K.Ciurlionio g. 84, Vilnius LT-03100, Lithuania   |  
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Ranked #42 of 89 Hotels in Vilnius
Oxford, United Kingdom
Top Contributor
114 reviews 114 reviews
34 hotel reviews
Reviews in 58 cities Reviews in 58 cities
102 helpful votes 102 helpful votes
“not on a saturday night and not a crown plaza”
3 of 5 stars Reviewed July 3, 2012

This is a perfectly good business hotel but is not really worth being branded a crown plaza the place is clean the rooms a decent size with reasonable facitilies but the towels are cheap the tv is basic no french channel or english entertainment channel. I woke up at 1.30am on the saturday night by a terrible noise in the car park this was a wedding I phoned reception and was told it would go on to 7am (it thankfully did not ) and that the manager was not in until monday so was nothing that could be done. Iam a platium priorty club member and was offered nothing not even the granting of my request for top floor room or a newspaper. As others have noted the location is not close to the old town being june I didn't mind the walk it would be different in the winter there is no public transport close by so you have to walk or use taxis which seem to be the only thing in lithuania that are not cheaper then western europe it is close to a pleasent park and the area seems good however 8 euros for parking seems rich. Breakfast is o.k. and seems to be for everyone no room numbers taken but again is not crown plaza standard Staff are a mixed bag guy who checked me in was great girl who checked me out was unfriendly even when she realised the mistake on my bill was the hotels

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Vilnius, responded to this review, August 5, 2012
Dear alan252,

Thank you for your review regarding your experience and for being one of our Platinum Priority Club members. I am pleased with the compliments on our rooms and breakfast. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please accept my apologies for falling short of your expectations. I regret that we were not able to offer your privileges and grant a top floor room as well as inconveniences from the noise of other guests and staff services. Rest assured that these issues will be looked into.

Thank you again for your review. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
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England (Washington)
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 16, 2012

Stayed at this hotel on business,as it was a preferred hotel. I've seen various rating for this hotel from 3 to 5 star, It's definately 3*. The room were adequate but clean. The gym was not up tomuch at all, a couple of machine and few others which weren't working. If I go back I'd not bother taking anything for the gym. The location was a litle out of the centre of Vilnius, which I didn't see much of but a taxi was on average €10, euros are accpeted if you ask in advance.
Food in the hotel was a lot more expenesive than that of the restaurants in Vilnius.
Nice breakfast, a good mix of fruit, cereal and cooked foods. Nice bar area with TV's which was useful for the catching some of the Euro 2012 games.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ashiya, Japan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2012

Location is good next to a park, there is a Maxima nearby where you can get drinks and snack if you don't want to get drinks from the hotel. That staff were friendly, lay out of the room is practical, however, be careful when booking with hotel.com they give you false advertisement. We booked a room with breakfast included but when we checked in we were informed it was extra.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pskov, Russia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 11, 2012

I liked this hotel very much. Breakfast was excellent, staff is very friendly and helpful. The location is not very good for tourism, because around 20 minutes by walk to the city center. Also there is a nice SPA-center. Free parking/ Everything was fine. I would like to stay there again.

Room Tip: We took the room on the 13th floor, the view was excellent.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed March 29, 2012

This hotel was a pretty disgusting experience. It does not not look or feel like a Crown Plaza, and its hard to believe this hotel was ever branded as one. Or maybe this is what Crown Plaza stands for

1. The breakfast buffet was a sickening site. Absolutely de appetising.
2. Rooms have no central heating. The only heating system was an air conditioner that made a terrible noise all night. Most rooms are kept cold.
3.Restaurant staff had nothing to do with a standard hotel. Rude, and impolite.
4. Food sucks in the lobby bar.
5. The sky restauarant was a very strange place. It looks like a leftover from better times. Also air temperature was so cool, it was cold/
6.Lift is tiny to the point of being claustrophobic.
7. Torn carpets in hallways.
8. Location is poor and requires taking taxis to get into town.
9. Terrible sound insulation ever. From above felt like there was a lawn mover when they started cleaning, brusque and violent noise penetrate through the floors. Also noise of traffic from highway gets through even at higher floors.
11. Is this a business center? One old and malfunctioning computer tucked away in an unattractive corner.

You might be fooled by the large and inviting lobby view upon entering the hotel, but don t be. You ll soon find out the truth about this crappy hotel. And its overpriced too.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Vilnius, responded to this review, May 4, 2012
Dear Courtenay66,

First of all, thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.

Sincerely,
Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 19, 2012

Stayed here last week. hotel very bleak. Modern building but when you walk in it is like travelling back in time. Decor and furniture is very 1960s. Hotel situated away from the cntre in what look like a bit of a run down area.
One guy only working in lobby bar trying to serve drinks, food and take orders. clearly too much for him so his attitude and service were poor. Dearest thing on the menu in lobby bar and restaurant €7. I had three courses for €10 and the price about summed up the quality of the food. Truly awful. Rooms similarly bleak and internet connection again cheap but slow.
Got ripped of by "Hotel Driver". Asked reception to book me a taxi to the airport as I had a very early morning flight, but was told I didn't need a taxi as the Hotel Driver could take me. I suspect this is unauthorised enterprise by the night staff. The guy charged me 150% more than the going rate for that hotel to the airport. Wouldn't mind if it was a Limo service but it was a very old and tired Astra.
will be giving this a miss next time

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Vilnius, responded to this review, April 20, 2012
GMAN99059,

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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Safed, Israel
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 3, 2012

Was not expecting much but I received great service, lovely hotel albeit a bit stark, a bit out of the way, but worth staying here. Breakfast OK 0 nothing special!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Vilnius

Address: M.K.Ciurlionio g. 84, Vilnius LT-03100, Lithuania
Phone Number:
Location: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Vilnius
#23 Luxury Hotel in Vilnius
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Vilnius 4*
Number of rooms: 108
Official Description (provided by the hotel):
Crowne Plaza Vilnius situated in the City Centre in the range to all Vilnius City main attractions, charming old town, shopping centers. IBM, HP, Microsoft, Motorola, Siemens, Pfizer are all close by. The hotel offers 108 modern spacious guest rooms with best views in the city equipped with air-conditioning, Wi-Fi connection, in room safe, mini bar, Pay-TV, ironing equipment and complimentary coffee&tea making facilities. One of the leading city conference centre, hotel offers 8 fully equipped, transformable conference rooms for up to 550 people and space for 100 cars at the hotel parking. The 16th floor a la carte restaurant Horizon offering amazing panorama views ower the city, European cuisine restaurant Seasons , cozy lobby bar with the summer terrace and Chef s passion for food makes your stay and event at Crowne Plaza Vilnius hotel unique! Hotel guests are welcome to restore the body and mind at hotel s Wellness Centre equipped with pool, sauna, steam bath, Jacuzzi and training hall. Discover the city of Unforgettable Charm and Harmony and reward yourself with a stay at hotel Crowne Plaza Vilnius The Place to Meet! ... more   less 
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Also Known As:
Crowne Plaza Vilnius Hotel Vilnius
Vilnius Crowne Plaza

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