This was a busy week for Vilnius with EU presidency conferences. So despite having a pre-paid booking two month ahead of event, on turning up after a late night flight I was transferred to an an unknown hotel which turned up an extreme budget hotel/hostel forming part of a sport complex on the outskirts of the city.
They blamed a technical error but I suspect that this is simply profiteering through overbooking. And it was not just me, as I saw plenty of annoyed people at the reception in the morning.
So this is what you get instead:
No compassion whatsoever from hotel management as they would not budge after my complaint. They did not even bother to call me back.
I am only given a discounted lunch, something which I will not avail of because I have other commitments and besides I am not sure I want to eat at this hotel.
Not only do i get a lower quality hotel with unfinished rooms, squeaky beds and cardboard toilet paper; I also need to pay for a taxi each time I need to move out of the hotel.
Lithuanian people seem friendly, but quite frankly this tarnishes the opinion I have of these people.
So my advise to those needing to use this hotel for business purposes... use another hotel.
PS to hotel management. Do not try to post any apologies unless you are willing to reimburse the stay and the taxi transfers I incurred. And that won't be fair either.
- Official Description (provided by the hotel):
- Comfort Hotel LT is a modern, music-themed hotel with its own rock radio.Hotel is ideally located: Old Town can be reached within a 10-minute walk and Vilnius Train Station – within 5 min. Vilnius International Airport is only 4 km away.All air-conditioned rooms at Comfort LT are decorated in a modern, urban style and feature a 40-inch flat-screen TV, an armchair and a table. The bathroom is fitted with heated floors and a hairdryer.An organic breakfast buffet is available every morning and the Restaurant with capacity of 140 persons serves homemade pizza, pasta and burgers as well as traditional Lithuanian and European dishes. There is a 24 -hour Lobby Shop offering fresh snacks and beverages, such as free coffee and tea.Guests can relax with a drink at the Hotel’s bar or in a free 24-hour and 7 - day Gym. Hotel staff can arrange bicycle and car rental. Mobile phone or touch screen terminal check-in is possible. Free Wi –Fi is accessible in all rooms. Underground and overground parking lots are available. ... more less
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