Exterior/Hotel location 3/5:
If you do not have a car the hotel is around 25 minutes of walking to Gedimino Street. Nothing special about the area that's located. Close to a poor suburban neighborhood (you can tell from the buildings). Parking is easy, you can park at the hotel (with surcharge) or park around the alleys free of charge.
Public Areas/Reception Staff 2/5:
The hotel has a fresh atmosphere, the lobby & breakfast area are joined together decorated with a nice loft design (tall ceiling with an industrial pseudo-look). Youthful staff on the two front desks, that does not remind the traditional reception bringing more freshness to the lobby area. Next to the reception are complimentary coffee & tea for the guests. Also you there are some Mac's at the lobby where u can use them to browse the internet. Behind the reception area you can see the gym through the glass (the gym area is also very nice); oh, a last thing.. there is also a rabbit in a cage next to the reception desk, but I like pets so I didn't mind :). Definitely one of the most fresh hotel areas I have visited. Unfortunately I cannot tell the same for the staff. I have interacted only with one female person (the rabbit owner I assume) but she was very distant and firm, very formal, without personal interaction with the guest. She gave me the idea that she did not really care, stuck to the computer screen all the time. Unfortunately in complete contrast with the freshness of the area. I cannot tell about the other employees as I did not receive any help from them. I do not care if she is the boss there but guests need to feel welcome and receive a smile and maybe some tips when they arrive (this is the basic fundamental rule of a person working in a hotel).
Very weak point of the hotel. I wouldn't be so judgmental but this is a hotel service and has to be rated. The breakfast was consisted with a coffee/tea, bulk iced tea, bulk concentrated orange juice, selections of bread, whole eggs, omelet, Chinese dumplings(?), a starchy puree, small sausages, ham, cheese, tomato, cucumber, carrot salad, herring (??), mackerel with red sauce, bulk yoghurt 2%, bulk flavored yoghurt, unpacked marmalade and a selection of nuts. The last day only we found also 2 types of cakes (cocoa & vanilla) but we had to ask for it. Unfortunately it was very disappointing for us such a lovely hotel to have such a poor breakfast. Everything besides the selection of the yoghurt & nuts was below average, there is no pastry selection if someone whats to eat something sweet. Honey, hazelnut cream and pasties/croissants and a decent cake are some selections that I would suggest to be added. The cake that was served was unacceptable, plastic with no taste.
Rock n Roll baby!! Yes the room was almost perfect. Spacious with very comfortable beds, a big rock n roll poster and a large office desk. The room has also a big 32" tv where u can enjoy some free music channels like VIVA. Usually carpeted floors are not that clean. There is no closet in the room but there is a clever steel construction with 6 hangers and also a wall hanger. Unfortunately there is no refrigerator in the room. There is 1 window in the room; we stayed on 604 and there was street view. The bathroom is also very spacious with a nice quote over the big mirror. Hairdryer and Big shower area with hansgrohe showerhead and a thermostat. Nice job.
The room was very clean, even though the room floor is carpeted. Room service every day and changing towels every day.
The hotel challenges you to rate it. So I did. I am very picky with my selections. This hotel definitely worth's the money and it is a good value for money. Unfortunately this could really be a PRETTY DAMN... GOOD HOTEL like advertised... with some simple but essential changes.
Book your hotel directly from the hotel page you will get a better price
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Yannis S,
Report response as inappropriate
What can we say? WOW! Thank you for such an informative feedback. We really appreciate the time which you spent for reviewing the hotel.
We already discussed all your points during the management's meeting and came up with some actions.
Hope that you will come back to Vilnius and to Comfort Hotel LT!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.