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“This new hotel has a LOT of work to do!!!!” 2 of 5 stars
Review of Comfort Hotel LT

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Comfort Hotel LT
3.5 of 5 Hotel   |   Mindaugo str 27, Vilnius LT-03212, Lithuania (Formerly Comfort Hotel Vilnius)   |  
Hotel amenities
Ranked #4 of 89 Hotels in Vilnius
Chonqging China
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“This new hotel has a LOT of work to do!!!!”
2 of 5 stars Reviewed July 15, 2013

This is a relatively new hotel. To begin, they issue each guest an electronic chip card which is used for the elevator and getting into the room. My card did not work in the elevator at least 5 times and I had to take the card over to the front desk area to have it re-scanned. 3 times the card would not open the door to the room. In front of the door is an electronic scanner that you hold your card in front of until you get a green light then can open the door. These things are very annoying. And you tell the front desk and nothing seems to get fixed, all they say is that well the cards are issued for guests security. Ridiculous! Give me a key, instead of those stupid cards!

The AC control in the room is limited to a max of 22C for the lowest setting. Again, this is very annoying. I woke up in the middle of the night repeatedly sweating because it was too stuffy in the room.

The beds are not comfortable at all. They have a thin sleeper pad lying over the top of the "matress" and the pad shifts around while sleeping.

The restaurant staff is severly understaffed. I waited for service for an hour and a half the first night and ended up giving up and going down the street to another restaurant (in the rain). The servers do their best but there aren't enough of them for them to do a good job of service.

I would not recommend this hotel.

Room Tip: There are much better hotels in this price range in Vilnius.
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  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, July 18, 2013
Dear Guest,

Thank you very much for your feedback.
We are really sorry to hear that your expectations were not met in our hotel. We always try to make our guests’ stay very special but unfortunately it sounds like your stay was not as comfortable as you were expecting.
It never happened before that the key card wasn’t working for so many times, our maintenance department investigated your case, but no any breakdowns could be found, really hard to explain why it happen to you.. Please accept our apologies, we will continue following the situation as such kinds of incidents are not acceptable for us. Really sorry.
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756 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin, Ireland
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 11, 2013

This was a great hotel in a great city. The comfort lt is great value for money for the standard of the hotel. The pros were the hotel was very clean and modern, excellent Wi-Fi, complementary tea and coffee in the lobby, very secure and safe. The cons the breakfast was only ok and was stopped at ten sharp don't come down two minutes past ten it will be gone, the old town is a leisurely ten min walk, and the rabbit in the lobby was weird to me.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, July 15, 2013
Dear KianGaf,

Thank you very much for your feedback.Thanks a lot for the good words. Our rabbit called "Pinky" is our crew member. We are a pet friendly hotel, thus, she helps us a lot in showing it to our clients.
Hope that the overall experience in "Comfort Hotel LT" will help you in making a decision where to stay in Vilnius during your next stay.
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London, United Kingdom
1 review
5 of 5 stars Reviewed July 7, 2013

Friendly, helpful staff always willing to help and go that little bit extra with a smile on their face!
Hotel lives up to its 'Rock' status, with a new and funky interior and a completely new style of a hotel stay.
Room was perfect, shower was amazing and the bed was comfortable - what more could we ask for!!
Our only complaint was that there was no Danish pastries at breakfast!! ;)

Absolutely awesome stay in Vilnius, big fat recommendation of this hotel!

Room Tip: No tip needed - just turn up and get a room, it's all awesome!!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, July 11, 2013
Dear Hannah B,

Thank you very much for your review. It was pleasure reading it.
We will discuss the possibility to have Dannish pastries during the breakfast.
Thank you for your suggestion.

Looking forward to rock'n'roll again with you in "Comfort Hotel LT".
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Porsgrunn, Norway
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 4, 2013

Cosy and modern hotel. We were lucky that we got a room with a balcony. Good service at reception, roomservice were great and the breakfast was as expected. I think this hotel had deserved an extra star. Brand new.
The location is somewhat outside the oldtown but not too far to walk.
Neat and nice town which is highly recommended.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, July 11, 2013
Dear Vibekeee,

Thanks a lot for writing a review about the hotel.
Looking forward to greeting you again in "Comfort Hotel LT"!
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London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

Really enjoyed my stay at the Comfort Hotel. The hotel is a short walk away from the activities and nightlife of the Old Town.

Loved how cool quirky some of the things are about this hotel - the destination arrows in the reception, giant music inspired photographs and random funny signs around the hotel washrooms. Hotel staff were friendly, rooms clean and it is definitely good value for money.

Also, plus points for Time restaurant where the breakfast was excellent and staff super friendly! Well done guys and thanks for a great experience in Vilnius. Keep it up.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, July 3, 2013
Dear RoRoLondon,

Thank you very much for your feedback. It was pleasure reading it.
Hope to rock'n'roll again with you in our hotel in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tynset, Norway
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 27, 2013

Nice hotel just a short walk from Old Town. Friendly and very helpfull people at the front desk. The breakfast was nice. The suite we had was nice. One day we rented kayaks on Neris and that was also very nice.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, June 28, 2013
Dear Idar58,

Thank you very much for your feedback.
There are more funny activities in Vilnius! Next time just ask receptionists and they will recommend you the best ones.
Hope that it was not the last visit in Vilnius and that the next time you will also choose our hotel.
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Riga
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 25, 2013

First of all what I like about this hotel is out of box thinking in designing the hotel. There are a lot of things in the hotel to surprise you and to make you smile. There are plenty of modern 3 star hotels but this is definitely going to be remembered.

The other thing is really good value for money -> modern, nicely equipped, clean hotel with quite good location for a modest price.

Overall, I found my stay comfortable and enjoyable with the only thing that spoiled it little bit. The thing I would definitely improve is breakfast -> some bacon, pastry and fruits (besides apples in a bowl) would be much appreciated.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laima T, Manager at Comfort Hotel LT, responded to this review, June 28, 2013
Dear LatvianRiga,

Thank you for your review. We really appreciate your feedback and will take your comments into consideration .
Hope to see you again in Comfort Hotel LT!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Hotel LT

Address: Mindaugo str 27, Vilnius LT-03212, Lithuania (Formerly Comfort Hotel Vilnius)
Location: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #4 of 89 Hotels in Vilnius
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Hotel LT 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Comfort Hotel LT is a modern, music-themed hotel with its own rock radio.Hotel is ideally located: Old Town can be reached within a 10-minute walk and Vilnius Train Station – within 5 min. Vilnius International Airport is only 4 km away.All air-conditioned rooms at Comfort LT are decorated in a modern, urban style and feature a 40-inch flat-screen TV, an armchair and a table. The bathroom is fitted with heated floors and a hairdryer.An organic breakfast buffet is available every morning and the Restaurant with capacity of 140 persons serves homemade pizza, pasta and burgers as well as traditional Lithuanian and European dishes. There is a 24 -hour Lobby Shop offering fresh snacks and beverages, such as free coffee and tea.Guests can relax with a drink at the Hotel’s bar or in a free 24-hour and 7 - day Gym. Hotel staff can arrange bicycle and car rental. Mobile phone or touch screen terminal check-in is possible. Free Wi –Fi is accessible in all rooms. Underground and overground parking lots are available. ... more   less 
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