This is my fourth stay in city of piestany, I've always stayed at thermia palace, however this time I've decided for change to try baleanea palace. For sure it was a wrong decision! To begin with this hotel has several positive points:
Nicely located in front of big garden and green space, superior room was modern comfortable and newly renovated. Although phone was not working and wifi signal was weak.
On the negative side they surely have a problem with their staff! To begin with the reception staff: extremely rude, UN experienced staff with very poor language skills and very UN helpful and arrogant ! I asked the reception if they have any trips to Bratislava he said with anger: no go and search the net! I discovered later that the trips office just directly next to reception do arrange those trips .
Nursing staff are not the best as well and were UN capable of speaking any English and non cooperative as well.
The biggest crises was the dining room; worst food and beverage management I've ever seen. Bad on all aspects. Dirty table and spell over every where.Food was bad and had a cheap feeling, boufait was limited and repeated almost exactly the same every day! The worst selection of fruits and deserts, the worst cooked meals ,very very bad service and extremely disorganized , staff looked like trainees with no experience and some times with no manners as well. Refills never done on time, orders never filled on time, they often didn't even know what they were serving. Although the timings on the restaurant door announces that it is open yet long before the closing time you will find every thing empty and no thing left to eat.We spoke to the restaurant manager about the selection of food and he said yes we know about it !!! On a conclusion restaurant dirty and disgusting .
Speaking about medical treatments, I would say it is limited as we were not given some of it based on that we were staying less than 2 weeks.
As a result I found the place not really worth it . And the staff require plenty of training as their ruddiness is UN acceptable.
To add to it, late check out was not given despite availability and despite being a right for danubuis euro points card holder.
At the end the guest relation manager promised a discount for all the mess they caused for us but she didn't do any thing eventually.
Baleana palace never again. You would get much better option for 260€ a night. Just stay away.
- Official Description (provided by the hotel):
- •Modern hotel complex located in the lush park area at the centre of Spa Island.•Directly connected to the impressive Balnea Health Spa, which offers a wide range of unique therapeutic and relaxation treatments.•Relax in the Water and Sauna World! Enjoy the indoor and outdoor pool as well as Finnish sauna, Infrared sauna and a steam room.•A hotel for all occasions - spa and wellness, conference facilities, sports activities, excellent cuisine and entertainment.•Treat yourself to a little time off in our Spa park, enjoy listening to birdsong under old trees, the tranquility of the thermal pools or the enclosure with peacocks and rare pheasants. ... more less
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