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“A Wonderful Hotel” 5 of 5 stars
Review of Arcadia Hotel

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Arcadia Hotel
5.0 of 5 Hotel   |   Frantiskanska 3, Bratislava SK-811 01, Slovakia   |  
Hotel amenities
Ranked #5 of 90 Hotels in Bratislava
Buckingham, England, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“A Wonderful Hotel”
5 of 5 stars Reviewed March 21, 2013

Just returned from a 2 night stay at the Arcadia Hotel Bratislava. The hotel exceeded our expectations. The hotel itself has been wonderfully decorated and fitted out giving it a most opulent feel as well as keeping historical features. Staff were always attentive and helpful. Breakfast provided an excellent buffet of quality food with hot options like eggs, bacon etc served to you. We dined in the restaurant both nights and thoroughly enjoyed the experience. We also liked the in-room DVD player and a library of DVD's to rent at no charge.
Excellent value for money and definitely one to recommend

Room Tip: Don't think they have a bad room.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, March 23, 2013
Dear valued guests,

I am so pleased that your stay at Hotel Arcadia was worth it and that you liked the decor, ambiente and food. Thank you for nice comment about breakfast and staff, too. We will pay always attention to provided services and quality level to our honored guests.

Sincerely,
Marta Tepla
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 5, 2013

We arrived in the Old Town of Bratislava and from the time we walked into Hotel Arcadia until the time we checked out we could not fault this hotel or its wonderful staff.

The greeting we received from the staff in Reception and the Customer Relations Manager was exceptional. It was one of the best welcome we have received and we were very impressed when we were personally escorted to our beautiful room and the Customer Relations Manager proceeded to explain features of the room and how things worked. He also gave us a map and pointed out special highlights of this beautiful city.

The room was extremely well appointed and very clean and comfortable, especially the bed and pillows. The bathroom had first class toiletries and was so clean that it dazzled the eyes!

Our breakfasts were plentiful and there was a nice variety of food ... continental items and full English style breakfasts, set out beautifully in the dining room which was lovely.

All of the staff were very friendly and extremely helpful offering very good suggestions to help us enjoy our stay and make the most of our time in Bratislava. We would also like to make mention of the extremely helpful doorman who always had a wonderful smile on his face and nothing was too much trouble.

What a lovely stay we had in this wonderful city. We would also like to recommend the UFO Restaurant .... absolutely wonderful views that cannot be surpassed and the food/wine was excellent, served by a very friendly and helpful waiter.

Many thanks to all the staff at Arcadia Hotel.

Please note that we didn't use the spa facilities as we did not have time.

Room Tip: Our room was number 14. Large, comfortable, clean and well appointed.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, March 8, 2013
Dear Guest,
Thank you for a fabulous and detailed review! It is wonderful to be described as beyond 5 stars!!

I am delighted to read that you found the staff to be efficient, professional and attentive during your stay with us.Ondrej in particular was pleased to read your comments and has taken great pride in being personally mentioned.

It is great to hear that you found your room equipped with everything you needed for a first class stay. A goods night' sleep is so important, and I am pleased that our beds and pillows and the room delivered.

As you discovered, an extensive breakfast from our buffet and from the menu card is prepared from fresh local and international products. I believe you will return to us again soon, for another pleasant stay.

Thank you for taking the time to write your recent review.
Sincerely,
Marta Tepla
General Manager
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bojnice
2 reviews
5 of 5 stars Reviewed March 4, 2013

Hotel Arcadia Bratislava is located right in the historical center of Bratislava. I spent a weekend with my family here and I must recommend this hotel to everyone. From the first moment until the last moment our stay was perfect. We came by car, they don't have their own parking, but don't worry, your car will be taken good care of. The staff at the reception, in the restaurant, the room service and all other things were at highest standards. Very good selection of Slovak wines, very tasty cuisine. Rooms are large and during the night very quiet. We slept well even our 8 month old son slept during the whole night. If you want to pick the best hotel in Bratislava, definitely take hotel Arcadia!

Room Tip: Second floor number 17
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, March 8, 2013
Dear Guest,

It was a pleasure to learn about your experience through TripAdvisor. I am glad that we had contributed to make your aniversary stay in Bratislava memorable. Thank you also for nice comment on Resaurant and wine assortment.

Sincerely,

Marta Tepla
General Manager
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Soblahov, Trencin, Slovakia
1 review
5 of 5 stars Reviewed March 3, 2013

What I like about this hotel, is their personal access to every visitor. You immediately feel like at home. When you come there next time, they treat you as family member. We even already have our room there. When it is available we always get the same room. So, we really feel like at home there. Try also wonderful kitchen and its nice personnel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, March 8, 2013
Dear Reviewer,

thank you for reviewing our hotel among TripAdvisor travelers. I am glad to hear that you appreciate our personal approach and will be glad to offer your favourit room upon your next arrival. The associates and myself like to hear about your recommendation of our menu to other gueast.
I am looking forward to welcome you again in near future
Best regards,
Marta Tepla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

from the second we arrived we were welcomed warmly, offered a complimentary drink which we enjoyed while our bags were transported to the room. nothing was too much trouble for the staff.
the room was a little dated in style, but extremely comfortable and very spacious, the bathroom was shinning and the toiletries of very high quality.
the staff had left English guide books for us in the room....it's the small things they did that were appreciated!
we really enjoy the breakfast, really tasty, fresh and homemade...well done!
the spa was spectacular!!! we spent 2 hours there then had a Thai massage!

loved it all! why only 4 out of 5? reason....the hotel was very quiet, no one else around, so it lacked a little atmosphere.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, February 13, 2013
Dear Reviewer,

I am pleased to hear that you shared your experience in Arcadia Hotel with other Tripadvisor visitors.
We care about the comfort of distinguished guests, and despite occupancy , guests are not mutually interfered by design and historians thick walls.
Looking forward to your next vist in a busier month.
Sincerely,
Marta Tepla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 2, 2013

Two friends and I stayed here one night on the way home from a skiing holiday. When we arrived the receptionist welcomed us personally which was very impressive! The lobby was very grand, like a courtyard outside in!
We were offered complimentary prosecco while we waited for the hotel manager to greet us! She also warmly welcomed us and showed us to our rooms, while giving us a brief history of the hotel.
The room was gorgeous, with an upstairs bedroom for the girls! It was very spacious and the bathroom was luxurious!
After a very comfortable nights sleep, we enjoyed a delicious breakfast, and availed of the spa. We didn't really want to leave the jacuzzi, but we felt we should explore the city before we returned home!
Thank you Arcadia for a decadent experience in Bratislava, we will certainly recommend your hotel for those wanting a city break!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, February 4, 2013
Dear Guests,

I am so pleased reading your encouraging comment on TripAdvisor. For me it is a personal honor as I was accompaning you to your room. I will pass the information about personalized welcome to the receptionts. I am also happy that you enjoed the Maisonette suite and breakfast, too .
Thank you and I am looking forward to welcome you or your friends here in future.
Best regards,
Marta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2013

I stayed here 4 nights on a business trip and while the hotel is certainly impressive it is not really suitable for a business trip or for a stay longer than a couple of nights.

The entrance to the hotel is spectacular and the staff friendly and efficient.

My room, while impressive looking had a real problem with temperature control, it was very warm and the A/C seemed inadequate to bring the temperature down. Also my room overlooked the atrium of the hotel so opening the window while cooling the room down also made the room very noisy. In fact even with the window closed the room was very noisy.

Also, the room was very cluttered with furniture which while may sound petty it isn't when you knock into some of it while getting up in the middle of the night to get a drink.

My colleague had a problem with his room which was very small and he had to get moved.

The breakfast was good and included in my room rate. Wi-fi in the room was also free and worked okay.

I didn't have a car on this trip which was just as well as I couldn't see any parking facilities to use.

I also tried to eat in the restaurant on my own one night and was made to feel like a single diner was very unwelcome, so much so I left before ordering.

If you want to treat yourself and partner for a short break in Bratislava this is probably your place - it's right in the middle of the old town - however if you're there for work then there are plenty of more suitable, cheaper options.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaTeplaGM, General Manager at Arcadia Hotel, responded to this review, February 1, 2013
Dear Reviewer,

Thank you so much for your very valuable and much appreciated feedback following your last year` stay with us. Whilst I'm pleased that you seemed to enjoy the location, lobby and breakfast of the hotel, I am most concerned to read that you were disappointed with your room and A/C quality. Few rooms overlooking to atrium have impressive character, some of them even with private balcony, with beautiful stained art glass windows. Valet parking, arranged by our staff for more than 600 cars is only few steps away from the entrance. Hotel Arcadia is 13th century heritage building and each room is different also in a size measures from 20 up to 70 square meters. I understand your demand for more business oriented room and can assure that nice executive room will be offered by your next stay if you give us another chance to prove the qualities.
Thank you once again for recommending us to other leisure travelers, who like the elegancy, history and old city location.
Best regards,
Marta TEPLA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcadia Hotel

Address: Frantiskanska 3, Bratislava SK-811 01, Slovakia
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Bratislava
#4 Family Hotel in Bratislava
#5 Luxury Hotel in Bratislava
#5 Romantic Hotel in Bratislava
#8 Business Hotel in Bratislava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Arcadia Hotel 5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Arcadia Hotel Bratislava

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