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“Good Location” 4 of 5 stars
Review of Radisson Blu Carlton Hotel, Bratislava

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Radisson Blu Carlton Hotel, Bratislava
4.0 of 5 Hotel   |   Hviezdoslavovo namestie 3, Bratislava 811 02, Slovakia   |  
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Ranked #25 of 91 Hotels in Bratislava
Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Good Location”
4 of 5 stars Reviewed October 28, 2012

On business with my wife we booked the hotel for 2 nights, unfortunately the hotel was overbooked and the front office has to find us alternative accommodation for 1 night. They were very apologetic but we understood, they arranged a transfer to the other hotel and when we returned the next day we were upgraded. The only negative I would say is that the front office staff are not fluent in English, It would help if they could train the staff a bit more. All in all the staff were polite. The Breakfast was not great, in fact the hotel we were moved to had a better breakfast spread and a better atmosphere! The location of the Radisson is however superior and I would highly recommend this hotel to visitors traveling to Bratislava.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, November 6, 2012
Dear guest.

Thank you for your comments regarding your stay with us.
We are very happy that you had a nice time in Bratislava and that you showed so much flexibility and understanding in relation to the over-booked situation.

Please feel free to contact me directly next time you are coming over, and I'll make sure you'll get a nice room and some small surprises along the way.

robert.holan (at) radissonblu.com

Wish you a great time and we hope to see you back soon.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Dusseldorf, Germany
Top Contributor
59 reviews 59 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

The Radisson Blu Carlton Hotel at Bratislava is a good business hotel. Located directly in the city center. Next to US embassy. The rooms are nice, mid size bath, flat TV, and I have to say it, the bed was perfect. The breakfast is perfect as well, incl omelette! The employes are friendly, but sometimes a bit "cold" - a questions of culture I think. Price incl. breakfast and free Internet was OK, too. I would recommend it! But do not expect the new design hotel.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, November 6, 2012
Dear guest.

Thank you for your comments and feedback.
We are truly happy that you had a great experience and that you rated our breakfast as perfect. And yes, our beds are perfect too. :-).

We hope that you will get the chance to come back to visit us and explore even more of Bratislava.

Best regards
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Slough, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 17, 2012 via mobile

This hotel has a great location with the centre of Bratislava on it's doorstep.

The staff are keen to help and the rooms are spacious enough with good sized bathrooms.

Breakfast was disappointing as it is not quite up to the level of its competitors. But this is not enough to put me off returning here next time I am in Bratislava.

The hotel seems popular with tourists and you can sometimes experience a rush at reception/breakfast.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, November 6, 2012
Dear guest.

Thank you for staying with us and for your valuable comments.
We are delighted that you found our location convenient and our staff friendly.

I will personally check what happened with the breakfast during your stay. We have a strong focus on the breakfast and we would like to exceed our guests expectations in this area, as we truly believe that breakfast is one of the most important factors for our guests. We usually get very good reviews on our standard and quality and I will do all I can to ensure that we will deliver a consistent product.

Thank you again and we hope to see you back with us soon.

Best regards
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Falls Church, VA
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 14, 2012

This hotel is at the doorstep of everything you want to see in Bratislava. You can walk to all the sites and restaurants from here. The staff was friendly and attentive. They were great helping my wife with her gluten allergy. The dinner menu even lists allergens. A nice stay for a trip to Bratislava.

Room Tip: Ask for a view of the castle.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, October 16, 2012
Dear guest.

We are happy to read that you enjoyed your stay with us and that our staff in the restaurant took good care of your needs.

We hope that you will come back to our lovely city and that you will once again choose to stay with us.

Wish you all the best
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Lloret de Mar, Spain
Top Contributor
138 reviews 138 reviews
56 hotel reviews
Reviews in 60 cities Reviews in 60 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed October 11, 2012

The best location in bratislava,nice and big rooms,the carlton is a classic in town,I stayed in a standard room and afther seeing the business(very similar room,only few details difference)this was a good choise.The best of the hotels,great room,location,and the breakfast room with view of the square,the worst, the distant and sometimes suburb staff(asking the receptionist for the possibility of a late check out the only thing he could pronounce was PASSPORT,no please,no why he needed my passport,nothing,very rude and offending.)but probably this is a illness of all the slovakians.During the breakfast there is many very young staff running around not exactly knowing what to do,with good actitud but not professional.All in all a good place to stay but the director off personal still have to do a better job.I paid 68 euros on spanish rumbo site,this is a correct price for this hotel.greetings.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, October 16, 2012
Dear guest.

Thank you so much for your valuable comments.
We will use this feedback in order to identify the issue and try to solve this in the best possible matter.

We are delighted that you found our product satisfying and that breakfast was as excellent as we want it to be.

When it comes to service, this is the area where we want to exceed the expectations. We work hard to train our staff on a regular basis in basic friendly service and that you experience a bit distant service is a huge disappointment for us. We will take action immediately and ensure that we identify the issue here.

There are different attitudes and different behaviors across our globe but we strongly believe that providing a warm, genuine and friendly smile is universal and should be something that anyone with the right attitude can perform. This is the core of our business and we will continue our hard work in order to have the best staff in our area.

Your comments will help us to improve and we want to once again thank you for that.

Hope that your traveling will bring you back to Bratislava once again. And now you know where we are and we will impress you next time.

All the best from us.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2012

Booked this through ontel.com. Ideal hotel in centre of old town within easy reach of bus/train station. Staff very friendly and speak good English. Hotel clean & breakfast good with plenty choice.If you are music buff almost next door to Slovak Philharmonic Hall. Plenty restaurants nearby with large diverse choice

Room Tip: If you wish to use wi-fi room 532 was not great for connection by Ipad
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, October 16, 2012
Dear guest.

Thank you for staying with us.
We are very happy that you enjoyed your stay and that our friendly staff and good breakfast was specially mentioned.

We will check the wifi connection in the specific room, as we should have Free High Speed Wireless Internet in the whole building.

We hope to see you in Bratislava again soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 3, 2012

Nice hotel in central location. Large business class room with comfy bed and nice view on Hviezdoslav square. Old town, main square, opera house and Danube in walking distance. Very good buffet breakfast.
Friendly and helpful service.
P.S.: Billa supermarket in the same building.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Radisson Blu Carlton Hotel, Bratislava, responded to this review, October 16, 2012
Dear guest

Thank you for your review and for choosing to stay with us.
We are delighted that you had a great time with us and that our service and breakfast was highlights during your stay.

We hope that you will visit us again soon.

We wish you all the best
Happy traveling
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Carlton Hotel, Bratislava

Address: Hviezdoslavovo namestie 3, Bratislava 811 02, Slovakia
Phone Number:
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Family Hotel in Bratislava
#22 Romantic Hotel in Bratislava
#23 Business Hotel in Bratislava
#24 Luxury Hotel in Bratislava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Blu Carlton Hotel, Bratislava 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Radisson Blu Carlton Hotel, Bratislava Hotel Bratislava
Radisson Bratislava
Bratislava Radisson

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