I’d like introduce Lucia who is manager of Best Western Hotel West.
About 2 weeks before, my colleague and I visited to Best Western Hotel West in Bratislava.
At that time, we went to wrong Hotel which it was not the hotel we have booked. The wrong Hotel was located in the woods on the top of some mountain that we have to work with our baggage for about 20 minutes more after get off the bus.
Actually, when we were struggling to find our hotel asking for directions along the mountain trail, though mistaking wrong hotel for ours, we really had a hard time, but the surrounding scenery was magnificent.
We didn’t know that there were two hotels in Bratislava similar name with before we got the wrong hotel(Best Western Hotel West). The Hotel we have booked(Best Western Hotel Antareas) was located in the middle of the city. But the tourist information center guide have informed us the wrong hotel’s location without any comments of another hotel we have booked. Maybe she didn’t know another hotel similar name with.
So, we were really perplexed when she(Lucia) said that we arrived at the wrong hotel. However, she’s warm and beautiful smile and kind explanation, she’s kind deed of quenching our thirst, she’s warm-heartedness of giving us a ride to the bus stop, and she’s willingness to take pictures with us, though we were strangers… all these kindnesses that cannot be easily experienced in foreign countries made us deeply moved, and with this overwhelming impression, we came back home.
If I have a chance to travel around Bratislava in the future, I will definitely stay in Best Western Hotel West, so I can repay she’s kindness a little. She will remain as my unforgettable friend in my life.
So, I would suggest that everybody visit to Best Western Hotel West. If so, you can meet beautiful and warm-hearted woman who she is the Manager of Best Western Hotel West.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for such warm words! We try to do our best for all travelers - even they do not stay in our hotel :), I hope I see you soon in our hotel, Lucia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.