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“Very clean and modern- Perfect if looking to be close to the railway station” 4 of 5 stars
Review of Mercure Bratislava Centrum

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Mercure Bratislava Centrum
4.0 of 5 Hotel   |   Zabotova street 2, Bratislava 811 04, Slovakia   |  
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Ranked #12 of 89 hotels in Bratislava
London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Very clean and modern- Perfect if looking to be close to the railway station”
4 of 5 stars Reviewed March 16, 2013

This hotel was perfect for our 1 night stay in Bratislava. Staff were very friendly and hotel was less than a 2 minute walk to the central railway station (which was handy for us as we were travelling to Vienna).

The room had a modern feel to it and the bathroom was very clean. Lighting in the room was slightly limited but that didn't really affect us as we were only there for one night. They also had a storage room where you could leave your luggage after check out if required.

If the railway station is not a priority for you then you may want to choose somewhere a bit more central as it is about 10-15 mins from the central area.

Overall, for the price range we were looking at we thought it was very good value for money.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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haarlemmermeer
Top Contributor
86 reviews 86 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 16, 2013

Don't get me wrong, it's not a bad hotel but it can easily do better.

Locationwise it's within walking distance of the central station and a 15 minute's walk from the old town. Ample bus connections as well. Facade of the hotel is a bit discrete and doesn't show much of a Mercure hotel upto the current standards of the group. Interior design is such that there's a lot of room in the reception/lobby but it's broken up to make it look less big.

Check in was so quick that they totally forgot to tell me what a privilege room means and the new Mercure hotels do not like to tell you anything about hotel facilities at all (I only found out they had a gym when I noticed a woman in gym outfit in the elevator.) Also typical for Mercure that, despite the fact that you got them 16 rooms sold for 3 nights, you are treated like any other guest. If that happened in my hotel I'd seek out the group leader, have a cup of coffee and a chat, see if there's potential for repeat business.

The privilege room itself was quite airy because of the large windows in the wall between room and bathroom. 2 windows that can actually open. Airconditioning in the room that continues to work if you take your room key from the master switch. Nice decor, BIG showerhead in the shower. Free internet with a cable, fast enough to surf, marginal for streaming video. The espresso machine is a nice touch.Noise isolation for outside noise is excellent, for inside noise it's very good.
Biggest flaw in the room is that Mercure now relies on syntethics for the beds and beddding and that makes for a extremely sweaty night.

Housekeeping was as it should be, nearly invisible and thorough! That room was one of the cleanest I've seen in a long time. Nothing on the high shelves, nothing under the bed. Public areas as well, I've not seen any room service trays in hallways for more that 30 minutes and everything was spotless.

Service at the bar/restaurant varied. 2 slouching girls in black/white outfits took ages to do anything, the rest of the staff in darker outfits worked very hard. Kitchen was slow, a simple lunch for 3 people took 25 minutes to arrive. Breakfast buffet was good. Lots of cold meats and cheese. Local sausage and eggs scrambled with ham and leek. All fresh and often restocked.

The privilege room at the front of the hotel is a nice way to unwind and relax away from the bustle of the bar area. Some explanation on how to work the coffee machine would be nice as well as boiling water for tea instead of merely lukewarm. I would have expected some softdrinks as well as savoury snacks like nuts and crisps instead of just fruit juice and cereal and dried fruits.

So, bring back a hotel information booklet for the rooms, stock the privilege lounge better and light a fire on the few staff holding the rest of the team back. If you can convince head office to offer natural materials for duvets and pillows you'd have my business any day.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bratislava
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Stayed for 3 nights giving a discounted rate of £48 per night.
Excellent value for a 4-star hotel.
Website said standard rooms had a shower or bathtub.
requested a bathtub - was offered a bathtub in a smoking room or a bathtub in a non-smoking disabled room which slightly confused me. Took the disabled room as it's more spacious.
Dining fine. Didn't have the breakfast. Did order a simple burger and chips at €12 but got flank steak and chips at €19.
Check-in very efficient and friendly (and Slovak levels of customer service are, in general, pretty dire and wanting - having lived 7 years here, but this seems to be one of the exceptions.)
Checkout slightly brisker and 'ccoler' but Rasto and his model looks was lurking in the background so there was some eye candy to distract me.
Very near the train station and a 15 min walk on foot takes you to the centre or 10 mins by bus. (The trams no longer run direct from the station to the city centre).

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 9, 2013

As for the hotel, it was clean the staff were polite and friendly and the rooms were very impressive. My only issue was around the location, the hotels name would suggest that it was slap bang in the centre of the city and given that Bratislava isn't that big a place (in relation to other European capitals) you would think that the city centre and sights would be at your door step, unfortunately this is not the case, its about a 20-30 minute walk from the hotel into the centre.

All in all I would still recommend the hotel because the facilities are really good, I would have given 4 stars if either the hotel was more central or the name didn't suggest that it was.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed at the Mercure last week for 3 nights, on first glance, the hotel looks fresh, clean and minimal in design.
The rooms are very trendy design, with the see-through bathroom walls giving a somewhat open plan feel. Luckily, I was sharing the room with my husband, otherwise this may have been a little inappropriate if travelling with a colleague or friend. Unfortunately, looks can be deceiving, the comfort of the bed was just about average and the walls were so thin that we were able to hear the tv from both of the rooms next to us. The free wifi however was a welcome bonus.
The restaurant offering was very good, breakfast buffet was nice and service always curteous and friendly. The only exception to that was the checkout, where the clerk seemed to be still asleep, as it took much longer than necessary to produce our final bill, which was a little annoying since we had a car waiting for us.
All in all, if you don't mind the hotel's location, which is a little further away from the old town than we would have liked, it offers decent value for money and a pleasant enough stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Watford, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

What a great find and ideally situtated to travel to two other major Capitals as well. This is a relatively new hotel with lovely modern decor and pointlessly clean everywhere. The staff were all friendly and many thanks to the recpetion staff who seem genuinely happy to help with our continuous travel queries. Free internet in the lobby & free wifi was a plus. Buffet breakfast had a great selection. Decor is upbeat with soft colors. Our room was spacious and quiet. The shower facility was unique, in that it shared a half-glass wall with the bedroom area but there is a curtain that can be pulled across. Location could not be beat as right by the station. We took a day trip to Vienna (an hour journey one way) and a day trip to budapest (2.5hr journey one way). In Bratislava itself it was an easy walk to the Old Center and modern shopping centre (with a cinema with films in english) .

Room Tip: We asked for a quiet, non smoking twin room so we were at the back of the hotel but I think all rooo...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

This has been for us the best ever stay in a Mercure hotel anywhere. The hotel facilities are superb, the privilege rooms do worth the extra cost. The privilege lounge with free access is more than pleasing.
The fitness room has professional equipment and is spotless. The staff was polite and knowledgable. Foodwise the breakfast has the usual continental fare, but is tasty. However, the restaurant is amazing. We had a superb dinner there with great service.
I can recommend this hotel without any reservations.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Bratislava Centrum

Address: Zabotova street 2, Bratislava 811 04, Slovakia
Location: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Bratislava
#8 Business Hotel in Bratislava
#12 Luxury Hotel in Bratislava
#15 Romantic Hotel in Bratislava
#16 Family Hotel in Bratislava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bratislava Centrum 4*
Official Description (provided by the hotel):
New 4 star Bratislava hotel features 175 uniquely designed rooms. The hotel is located in the city center within 10 minutes walk from the Bratislava castle and the downtown pedestrian shopping area. Near business centers and tourist attractions, this hotel will meet your expectations. Chill out and bar area for well-being. Coffee and tea facilities in all rooms, Wifi, fitness and Privilege lounge. Meals and drinks available 24/7. The hotel offers 7 meeting rooms (max. capacity 180 pax). ... more   less 
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Also Known As:
Mercure Bratislava Centrum Hotel Bratislava

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